HGS Plumbing & Heating Limited

Emergency call out to determine why no hot water, leading to replacement of pump. We woke to find no hot water and I rang HGS as they had previously serviced the boiler. My call was answered promptly and an engineer visited within the hour. The problem was with the pump and as the engineer had a suitable replacement with him, this was installed and the system up and running again by 11am. The speed and efficiency of HGS is excellent.

Gas Safety Certificate and boiler service at our tenanted property. Excellent service. Rob and his team worked with my tenant to carry out GSC. Boiler service, regularly kept in touch with myself and made tenant feel comparable enduring the property to carry out work. Well done, would recommend their service.

fix leak coming from a pipe connected to the shower. I was very happy with the whole experience. on the initial contact they were very friendly and asked me lots of questions about the problem I had, that needed fixing. This meant that on the day of the repair they were fully prepared and could do it very quickly and with confidence that it was highly likely to be fully successful. They were also thorough with the explanation of the cost, the timing of the visit and the possible scenarios involved with the problem I had.

On the day itself,the repairman was also very friendly, speedy and explained what he was doing. they also found an extra problem I had and fixed this at the same time with no fuss and no hiking of the bill.

I was then rung up to find out if I was happy with the repair. Which is a nice touch. I would certainly recommend this firm based on the very good service I received. They seem to take the stress out of the situation and you have belief in them doing what they say they are going to do.

Boiler fault needing a replacement PCB. Day 1: We had a boiler fault, I called Rob at HGS. He quickly gave a timescale to us, he sent an engineer out the next day, explaining to me that the call would have been sameday but he had a member of staff off sick, so he was a man down.
Next day: Craig (engineer) arrived within the window of time given, diagnosed the fault, we had a call back from Rob within the hour to give a price and a next day delivery on the part and revisit.
Day 3: We had the same engineer back to repair the boiler, Ieaving us with a working boiler!
We had a courtesy call from Rob to check all was okay within the hour, all very impressive.
I would not hesitate to recommend HGS for anyone looking for a speedy, honest and efficient service from a local company... their customer focus is premium.

Disconnect has fire and seal off pipe HGS came and disconnected an old has fire and blanked off the pipe. Great job done quickly and good price too. Highly recommended.

Repair to central heating boiler When I contacted this firm and explained my problem they said they would phone back to give me an estimate for the work and how soon they could get to me.They phoned back within 30 minutes with a price and said the engineer would be with me within 3 hours.The engineer arrived in under 2 hours,examined the boiler,explained what was needed and fixed it within 30 minutes.Later that day I received an email invoice detailing the work carried out and the cost which was what I had been quoted earlier.I don''t think you can get better service than that.

Leaking boiler.
Phoned one day to report problem as reported by my tenants.
HGS contacted the tenants to arrange a convenient time the following day.

I received the bill by email after the work was completed.
I paid by bacs straight away.

Problem solved, everyone happy.
As a landlord, I only use HGS, I know them, they know me.
I trust them to look after my properties in Norwich.

I called HGS after my boiler sprang a leak. Several other engineers had been unable to help me as they were too busy. Rob, the owner, managed to get me an engineer within the hour, which was amazing. The engineer asked for a picture message of the problem so he could bring the correct part. He fitted it straight away, the problem was fixed, no more leak.

Rob the manager was very polite and friendly on the phone and was able to get me an engineer within the hour despite their schedule being full. Andy who fitted it was armed with the correct part which he quickly applied.

Servicing of boiler Very happy with the standard of the work carried out. Engineer was polite, friendly and courteous. Work carried out quickly and efficiently. Would recommend this company.

Heating boiler, replacement thermal cupule We were very pleased with the service from HGS. From the initial phone call to the completion of the work every one we spoke to were very friendly and helpful. The replacement of a boiler part was carried out next day. The fitter who came was friendly, (carried on working while chatting) completed the work quickly and efficiently. Everything was left clean and tidy.
Would definitely use HGS again.

HGS attended an emergency boiler programme failure at my sons house within 24 hours of a call and managed to fit it in between jobs, identified a motorized valve and wiring problem and had replacement parts on the van to complete a repair and test. They arrived when they said they would and the work was completed in a little over an hour. Excellent service. HGS attended an emergency boiler programme failure at my sons house within 24 hours of a call and managed to fit it in between jobs, identified a motorized valve and wiring problem and had replacement parts on the van to complete a repair and test. They arrived when they said they would and the work was completed in a little over an hour. Excellent service.

Replacing water pumps on hot water system in a small hotel, at very short notice, on Christmas Eve 2015. Simply wonderful. A crucial hot water pump, enabling showers to work in all the ensuite bathrooms had been incorrectly installed by another firm. We faced the prospect of hotel guests having no hot water over Christmas. HGS agreed to come on 24 th. I managed to source the necessary pump in the morning, and Paul, highly experienced plumber and generally good egg from HGS, worked on during christmas Christmas Eve to ensure all was sorted. Service beyond the call of duty and reasonably priced. Highly recommended. Andy Neale (age 25).

Gas boiler repair. Repaired and tested within 30 minutes of arrival. Excellent service. Fantastic service! They helped us at short notice, and fixed our boiler within 30 minutes of arriving. Customer service was second to none! HIGHLY recommend.

Replacement of boiler valve. We had to go to hospital on the morning of the repair. We came back to working central heating and no mess – wonderful.

Boiler service, thermo valves on radiators to be replaced, anti corrosion additive. It was a pleasure, after being let down by our regular company, to find HGS to be upfront, honest and WYSWYG - what you see is what you get.

Sam - the engineer - was a pleasure to have in our home. Friendly and efficient and very professional. We had a boiler service drained system and new rad valves fitted upstairs.

Wish we had found HGS previously! Impressed also with follow up phone call to make sure we were happy with service and engineer. We were very happy.

Annual boiler service and replacement of some theromstatic radiator valves It was a pleasure to have found HGS on Norfolk Trusted Traders as they were efficient, friendly and fair in all dealings. It was also a pleasure to have Sam in our home as the engineer assigned to our job. Despite us changing details of our requirements, everything went smoothly and HGS contacted us to ensure we were satisfied with their service. We were, and we will return. As we get older, we look for trustworthy traders. HGS was 100 % fitting the bill! This was all after being let down by our regular boiler servicing company.

Installing new flush in toilet cisterns. I received an excellent service from this company. Very thoughtful and came back to finish job at no additional cost after problem with mains water. Thank you.

HGS were excellent!! From the service I received from the office to the engineer. They fully explained everything to me, ‘felt extremely looked after, ‘ felt that HGS really cared about me and my job would not hesitate to use again and highly recommend them.

Install new oven and hob (gas) & disconnect old in accordance with gas safety regulations. HGS are excellent I work for a property lettings company and use them for gas & plumbing work recommending them to clients the communicate well attend quickly & always at appointed times. We use them for work on our own properties also.

Replaced basin and taps. Very pleasant to deal with, responsive and arrived when promised. Only concern was an increase in the bill but did call to advise on this.