HGS Plumbing & Heating Limited

Emergency call out, amazing service. Great communication and quick solution and also very informative. Very impressed, thank you!

Marvellous service, amazing response, friendly and kind, knowledgeable of our heating system, with a special mention for Christine who took our phone call, who epitomises the ‘nothing is too muchtrouble attitude.

I simply cannot recommended them highly enough.

Michael

Fantastic service from start to finish. Matt came and resolved a multitude of issues with our boiler and even managed to pair our problemed thermostat back up. Matt was friendly, highly knowledgeable and efficient and always showed me what work had been done to boiler. He noticed and quickly fixed issues with our condensate pipe outside that other firms didnt.

From previous bad experiences with other local firms, I was worried about rolling the dice on another firm. So glad I did though, would recommend these guys to everyone! Stellar work!

I've had a few jobs completed very well by HGS recently - new taps, boiler service and radiator repair. Ash did a lovely aul job (and was a lovely fella) and Christine in the office is always efficient and good humored - would have no hesitation in recommending this firm heartily

New radiators fitted.
Rob help advise on what I should be ordering and then advised on a price. stuck to the agreed time / date and they (Ashley) did a brilliant job installing all the radiators.
Cannot say enough good things about they guys.
Brilliant!!

Our central heating boiler had to be replaced. We received helpful advice from the company and the new boiler was installed efficiently and tidily by a very helpful engineer.
Excellent service as we have come to expect from HGS.

The guys at HGS do work on several different properties for us, they are always professional and patient with our tenants. Their work is always of the highest standard and quality and they provide excellent value for money. Highly recommend them for both personal and professional premises.

We have used HGS for a few years now & have always found the service they provide to be good value for money. All the engineers are competent, polite & carry out the work efficiently. Over the years they have fitted boilers to our properties, new radiators & servicing. We would always recommend them.

HGS replaced an old boiler.
Communication with this company was excellent, the installation was carried out with as little disruption as possible and everything was left clean + tidy.
The engineer was very efficient, friendly and helpful.
This is the second time I have used HGS and I would definitely recommend them.

HGS have been servicing our boiler and keeping it in good condition since 2019. They are always very informative and friendly. This week, on 2nd Sept 2024, Callum was especially helpful, friendly, swift and skilful, during his check of our boiler.

Excellent end to end process of booking a boiler service.
Very friendly, professional and reliable.

I was a bit daunted at the prospect of having my entire heating system revamped, including back boiler removal, new boiler installation and new radiators and pipes, but the service was excellent, the stress was low and HGS were absolutely fantastic. Extremely pleased with everything I received! I have used this company multiple times for smaller jobs as well over the years and will continue using them as my first choice.

First time using HGS on a recommendation from my son. Some significant remedial work was required on a combi-boiler, and options and costs were clearly explained. They provided a very professional and competent service. It was pleasing too that they were will to be accommodating regarding the timing of the appointment.

HGS replaced my boiler. I was really impressed with the whole service. The office team were really helpful explaining the options and scheduling the appointment. The plumber did an excellent job installing, leaving zero mess. Highly recommend.

HGS were recommended to us when we bought our house in Norwich in 2012. Since then we've stuck with them for any plumbing or gas work. They installed a new boiler and have serviced it since. Christine in the office is always a pleasure to deal with and the company is reliable, professional, efficient and they even remind you when things like services are due. Recently we had a boiler issue 2 days before exchanging contracts as we sold our house and Rob went above and beyond to send someone to fix it - saving the day.
Great service and would highly recommend. Thanks!

We cannot recommend HGS Plumbing highly enough. We had our boiler fixed, and a new toilet and sink fitted along with new radiators upstairs. The team swiftly prioritised our emergency repairs in order to restore our hot water the next day and returned the following week in order to complete additional new works. All parts were ready and the engineer worked quietly and efficiently, completing all of the required work in one day to a high standard. They caused minimal disruption, were polite, friendly and knowledgeable and importantly cleaned up thoroughly afterwards. We were very impressed with the service received.

Fantastic service and quality work from HGS from start to finish. New boiler installed and working within a few hours. Friendly service and top notch workmanship.

I spoke with Rob at HGS as we had an emergency call out for a broken toilet valve, Rob couldn't have been any more helpful and had an engineer with us ASAP. cant thank the team enough and will defiantly be using them again!

HGS provided a tip top service, the engineer was,polite, on time,and very keen to carry out the work, he cleared up all the mess,and worked until the job was done.

We needed a new shower installed. HGS was quick to respond, competitively priced, and effective. We were very satisfied and would gladly hire them again!