HGS Plumbing & Heating Limited

Urgent emptying of leaking hot water tank.
Drain and remove existing open vented cylinder, shower pump, associated pipework
Supplied and fitted 250 litre unvented cylinder complete with 2 x 3kw immersion heaters
Supplied and fitted potable water expansion vessel to serve unvented cylinder
Undertook alterations to hot and cold supplies and connect to new cylinder
Installed safety discharge pipework to terminate externally
Filled system with added inhibitor
Wired up unvented cylinder to existing time and temperature controls
Hot water tank started leaking just prior to Christmas, called HGS and despite it being the last working day before Christmas holiday Rob arranged for team to come and empty tank to avoid any water damage to house (greatly appreciated).
Rob provided options for replacement tank with the benefits outlined plus a detailed quote. Once agreed date was made for replacement of immersion heater. This was undertaken on the agreed date. The team''s work was of a high quality and they worked very efficiently throughout. Very pleased with the whole process from start to finish. Will definitely recommend and use again.

Boiler replacement and installation Brilliant service in all ways from HGS !
Had an emergency right before Christmas as we got keys to our new property which came with a leaking and faulty boiler! despite a busy time they got to us super fast and fit us a brand new boiler which has been a dream they even came back on Christmas Eve to fix a leak caused by a blockage in a connecting drain. Transparent pricing and advice , would highly recommend them and will use them again! Very good customer service too from everyone I dealt with.

Gas safety inspection and boiler service I decided to ask HGS to carry out a gas safety inspection and boiler service based on recommendation . The office called me back to make the appointment and the engineer arrived during the agreed time slot . The engineer was very polite and professional ; also wore gloves and a mask. Very pleased with the service received and would use again.

Gas boiler service, gas safety inspection and certificate HGS completed a gas safety inspection and boiler service within a day of contacting them, excellent service from this friendly local company putting the customer first

Tennant rang to say toilet system not working they wanted it to be sorted as only one toilet in residence.
Contacted HGS Plumbing Norwich.
Who responded quickly resolving the problem, efficiently the next day and tenant was pleased. This problem with the toilet system, was dealt with quickly and efficiently, which was much appreciated by our tenant and us and we would recommend them as first call for plumbing issues.

Replacing kitchen and bathroom taps. Polite friendly made me feel at ease.Nice to be able to laugh with the team. Fitting the taps was done efficiently without any mess.It was a pleasure to deal with HGS. I would definitely use them again .Thankyou

Boiler Replacement
Replacement of leaking tap and pipes
Unblocking of outside drains
Boiler safety certificates
Toilet repair I’ve used HGS on a number of jobs over the last couple of years including a boiler replacement, gas safety certificates and repairs to taps and toilet.

They have completed all jobs quickly and to an excellent standard. The office has been incredibly easy to communicate with - often sending someone round / putting together a quote within a day or two. Their on site staff are always friendly and professional and are a delight to deal with. Prices have always been reasonable and good value for money.

I would not use anyone else now and cannot recommend HGS highly enough.

HGS provides me with a Landlord''s gas safety check. The process was simple and easy with excellent communication and a helpful phone call from the engineer. I am really impressed with their service; this is the 3rd time i have used them and will continue to do so. Thank you!

New boiler fitted. Having called HGS out to look at my faulty boiler, they checked I still had hot water before arranging a call out for the following day. On arrival, we discussed if it was cost effective to fix the boiler or whether to replace. I had already decided I probably wanted to replace so the engineer left my home telling me I would receive a call from the office with a quote for a new boiler. Whilst here he took some photos and details to feed to the office so they could advise on the best options. Whilst waiting for a call I did some research online regarding boilers to get an idea if price. Within an hour of the engineer leaving, the office called with a very cost effective option. As this was on a Friday, they arranged to do some juggling of appointments for the next week so that I could have my new boiler installed on the Monday! I received a detailed quote over the phone and then followed up by email.

On Monday, two engineers turned up first thing as promised. They worked efficiently, tidily and were really nice guys who were obviously very experienced in what they do. They ensured I was totally happy before leaving.

The next morning, I received a courtesy call from the office to make sure I was completely happy before they emailed by invoice over.

All in all, I would never have imagined having a new boiler would be such a seamless, easy process and I can only imagine it’s due to the fantastic staff (both office and engineers) employed by HGS. Highly recommend,

Tap fitted on outside wall of house We had a tap fitted on the outside of our house by HGS Plumbing. From start to finish, the communication was excellent. The plumber who came to carry out the work was very friendly and professional. Will definitely use this company again

Bathroom leak from old shower unit. There''s a bit of a stereotype about plumbers... that they keep promising to call, but never show up. But HGS were totally the opposite. They were friendly and helpful on the phone, were concerned to find out how serious my leak was... fixed a time, were there as promised... and were quick, friendly and helpful when they arrived.
They even called back a day later to check everything was OK.
It was. First class!
I found them through the Norfolk County Council Trusted Traders directory, and they deserve to be there.
Pete

Emergency repair to gas boiler and refurbishment of lavatory cistern We had a boiler breakdown and leaking cistern during Covid-19 lockdown and it was difficult to find help. HGS agreed to fit us in at short notice. They rang us to let us know when the engineer was coming. He made an inspection and told us what the problems were - he wasn''t able to fix them in that visit.

The office rang us a little while later to explain the cost of the proposed fixes and schedule a further visit the next day. Again they rang us to let us know when he was coming. He carried out both repairs efficiently, after explaining what was going to be done. He was also happy to answer my questions.

I was told the invoice would be emailed to me and it was. The amount was the same as that quoted over the phone.

All in all, this was a very good service.

Fixing the controls on my boiler I was very pleased they could come out quickly and fix the boiler controls, and check the gas fire. We had just moved in, and due to Corona virus was finding it difficult to find someone who could come out to fix the heating system in a reasonable time frame. The worker who came checked the system thoroughly, and reset the system so I could control the boiler. He also checked that the gas fire was working properly and did a smoke test. Unfortunately I can’t remember his name, but arrived on time, and he did the job required. Good service.

Repair and investigation of old boiler. Replace old boiler for new including a system power flush. Replace a radiator. I am a new customer to HGS Plumbing. I was impressed by the time the team took to discuss and explain everything to me. The engineers were professional and the work very thorough. I recommend.

Removed old boiler from kitchen and installed new boiler in upstairs airing cupboard with new gas pipework from meter cupboard to new boiler location. Drained and removed hot water cylinder and water tanks and pipework from loft . Installed new radiator and fixed pipework to old one. Installed new thermostatic shower over bath. Really good service from a very professional company I have used before. Rob gave useful advice and was quick to get me a quote and everyone I spoke to on phone, the surveyor and installer were all friendly and very helpful. The job was completed on time and very pleased with the result. Rob gave me a courtesy call to check I was happy with everything before he sent the invoice. Great service.

Replacement of kitchen boiler, supporting pipework and removal of hot water tank I have no hesitation in highly recommending HGS Plumbing and Heating. They’ve done several domestic plumbing/heating jobs for me over the last few years, most recently in replacing my boiler in early January this year.

Rob and the team at HGS are always careful to understand your requirements and use their wealth of experience and expertise to suggest the best solution.

The engineers are always dependable, courteous and arrive when scheduled, the work is completed to the highest professional standard for a very fair price and the work area left clean afterwards.

I’ve found the level of customer service to be excellent throughout and you are regularly kept up to date with progress.

Power flushing my radiators and diagnostic work on my boiler and final replacement of the boiler as it sadly could not be repaired.
All the work was completed in good time and the lads cleaned up so well I didn’t even know they had been there.
Once the guys from HGS started the flushing work it was good to be shown what they had managed to clear from the pipes. I could immediately see I d made the right decision to get this done.
Unfortunately my boiler pump was finished after trying to push water through all the sludge so that had to be replaced. It was freezing weather at the time and Rob and Mike made sure the replacement was installed and commissioned within a couple of days and I now have an efficient heating system.
To help with the unexpected cost of the new boiler the company agreed to phased payments over 6 months which has helped massively. Wouldn’t hesitate to recommend HGS to anyone in similar circumstances.

HGS fixed my mum''s boiler and got her heating and hot water working again. I called HGS and explained that my mum had a very old back boiler that had broken down, leaving her with no heating or hot water. An engineer had a look at the system and called to say he thought he could fix it by replacing a part, but if that didn''t work he''d have to replace another part as well. He talked me through all of the costs so that there would be no nasty surprises. In the end the engineer was able to fix the system by replacing just one part and my mum now has heating and hot water.

My Baxi Combi boiler received a new Actuator and PCB/board following an illusive fault code, later it received a replacement water temp adjuster knob assembly for no additional charge. Initially when I called they listened and suggested that I email them a few details to save me an initial call out that I greatly appreciated. The fault code is an ambiguous one but they had the knowledge, experience and foresight to know with some confidence that replacing the PCB would most likely clear the fault code. They recommend replacing the Actuator whilst ''in there'' but it was completely my choice. I was booked in and the repair was completed on the day and the area left spotless. The boiler then was back to running perfectly. Unfortunately the temperature adjustment knob came off, which was no ones fault as the boiler is twelve years old however they inspected the boiler, ordered the necessary parts and installed them promptly and for free.
This is not a level of service I have ever experienced and I can''t recommend them enough. They were recommended to me and I have since recommend them to others. It is daunting using a company for the first time especially when it involves plumbing/heating but they genuinely cared and did everything they promised and then went beyond. They are polite and friendly, hard working and dutiful moreover good communicators who you can trust completely.

Replacement of leaking central heating pipe to radiator. Very helpful and arrived to carryout repair during proposed window on the day. A phone call 15-30 mins before arrival would be an added benefit but was not essential. All in all I would recommend HGS.