HGS Plumbing & Heating Limited

disconnect gas cooker suppy and cap off. very pleased with service from first contact to job completion.All staff were pleasant and helpful and I will be using this firm again.

replacing the fill valve in the toilette
replacing a flexi tap connector in the sink I have been using HGS Plumbing and Heating LTD for almost 5 years now. This is for boiler and general plumbing repairs at my property.
The company responds to my calls in a prompt manner. The repair is normally completed within a few days.
I found staff working for HGS to be approachable, very friendly and polite. When they visit your house, they treat it with respect and always leave their work place clean.
They have good working attitude and trying their best to complete the repair with minimal cost to the customer.
If there was something with the repair that I was not fully satisfied, they were always happy to pop in and adjust it according to my request.
I would fully recommend them to my friends and will continue using HGS in the future.

I had leaky taps and a leak into the floor/ceiling. HGS have replaced the leaky taps and replaced worn plastic joints with longer-lived soldered joints. They have been quick, efficient and helpful. Thank you!

Two radiators removed and replaced with new vertical radiators.
Very pleased with the quality of the work carried out. Excellent customer service, very pleasant and super tidy. I would not hesitate to use again.

Washing machine fitted. Needed a washing machine fitted quickly, was booked in for the following day. Rob was friendly and efficient. The work was completed to a very high standard and the final price was actually less than quoted. Fantastic service, will definitely use again.

Emergency repair to gas installation pipe work I needed a job done urgently and HGS responded quickly and in a professional manner. They were polite and helpful from the outset and the office staff went beyond the call of duty to solve my dilemma. I had caused damage to a customer’s gas pipe during a gardening job I was undertaking. HGS recognised that my reputation was at stake as well as understanding that my customer was vulnerable and needed the repair done asap. They saved my bacon and helped ensure my customer did not suffer any more than necessary. Mike in the office kept me updated with their progress which allowed me to continue working elsewhere. Lifesavers!

Removal of broken kitchen tap and fitting of new Contacted HGS on a Friday morning hoping to get the kitchen tap sorted out same day and my call was answered promptly. They were very helpful and an estimate for the work was provided based on a photo I provided. They said they would do their best to fit the work in that day which they did.

The plumber was polite, efficient and tidy. The actual cost came in under the estimate.

Plumming to fix toilet.
I also have a regular boiler service.
Rob and his team at HGS Plummer are fantastic! Friendly, reliable and go above and beyond the normal service.

Attend leaking PRV from unvented hot water cylinder
- Recharge air bubble in Heatrae cylinder as required
- Test and leave in good order We discovered a problem with a leaking immersion heater just hours before we were due to go on holiday. HGS were recommended to us and the service was first rate. Both Rob on the phone handling my gabbled explanation of the problem and Matt who arrived withing the hour and got us sorted. Will not hesitate to use them again.

Recommission and power flush for repossessed property with 15 radiators needing to be cleaned. Really happy with the work undertaken by HGS, professional service with hardworking engineers. Would highly recommend.

A full test for water leakage. HGS Plumbing & Heating have serviced my boiler for two years so when I received a letter from the water company ‘suggesting’ I had a water leak and were putting up my charges substantially I phoned Rob at HGS. He sent out Danny the same day and they conducted a full leakage test. No leaks were detected. He then consulted with his office and phoned Anglian Water, with my permission, on speakerphone and got them to explain their letter and their increased charges. They reduced the amount of their direct debit and said that the letter was misleading and if I sent them the invoice they would reimburse me. I could not have done this on my own as I have Acquired Brain Injury. HGS went above and beyond and I am very grateful to them.

Attend to disconnect gas cooker
- Cap gas supply as requested
- Carry out relevant safety checks and tightness test
- Leave in good order When I had an urgent need to disconnect and make safe a cooker HGS went out of their way to make sure an engineer was on site within 30 mins. Extremely helpful, fast, efficient and friendly service and was all resolved within an hour with easy payment over the phone. Thanks again for making such an effort to respond at such short notice!

Replaced water tank, replaced boiler, new radiators and various inspections We''ve had no end of issues with heating and plumbing which have caused no end of frustration. Rob and the team have solved every issue and given us excellent service with every step. They are prompt and efficient and well worth the 5* recommendation!

Diagnosis of new boiler plate, part and fitting Very efficient diagnosis and repair of our boiler. Flexible and friendly and super speedy! Will definitely use again.

We had a new boiler fitted. From the first phone call to finishing fitting our new boiler, Rob and Co were very professional and helpful. Rob offered fantastic advice about our options and was great at quick and clear communication. Would definitely recommend!

Replaced cold water supply tap to dishwasher which was leaking
Replaced faulty hot water supply tap and capped off
Checked pipework to ensure no leaks Excellent service and great communication

This company were called in to install a replacement hot tap in my kitchen. Prior to this the company was unknown to me. I am delighted to report how helpful and supportive everyone was. The task was not straightforward as the manufacturer of the tap sent the wrong item and a delay then ensued. However everyone I dealt with at HGS remained calm and reassuring.

Eventually all turned out well. Matt, the plumber was very polite, diligent and thorough, not leaving until he was certain the new fitting worked properly. Mike, my contact with the office, was unfailingly positive and encouraging. Appointments made were reliably kept and I was always contacted ahead of time to confirm availability.

I have no hesitation in recommending this company, and will certainly use them again myself if/when the need arises.
Finally, I would congratulate Rob Girling (Managing Director)on having a great team working for him.

P.Penny (Mrs)

Boiler repair. As someone that trains customer service for a living I can tell you that HGS provide the best example of customer experience that I have witnessed in a long time. First-rate customer care, extremely friendly and reliable. My boiler broke down leaving me with no hot water or heating. HGS did everything possible to ensure it was up and running again in no time. HGS will certainly get my business in the future. I cannot recommend this company highly enough.

I have been trying for a number of weeks to get an issue with a shower pump resolved at my elderly mother’s property. Eventually I turned to Trusted Trader and rang HGS.
I explained the situation to Rob and whilst maintaining my expectations that he may not be able to resolve the situation he nevertheless went to Mother’s the following day.
Fortunately the pump only needed re setting, which Rob was able to deal with, so job done!
Thank you Rob. My expectations were managed very well. Excellent communication and I felt Rob really cared.

Connecting remote thermostat. We''ve used HGS for a number years, both for regular servicing and the odd emergency. Service is always polite, friendly, and efficient. They turn up when they say they are going to. Would recommend.