HGS Plumbing & Heating Limited
5.0 out of 5 based on
182 reviews and feedback
Trusted Trader since 2013
HGS Plumbing & Heating Limited
Unit 7 Capitol House, 4-6 Heigham StreetNorwich
NR2 4TE
01603 630608
Member Categories and Services
Plumbers, Heating Engineers, Boiler Servicing, Radiators and Central Heating, Emergency Gas Engineer, Central Heating Repairs, Boiler RepairsTrade Associations
Business Information
HGS Plumbing and Heating is made up of a team of qualified, friendly and professional plumbers, gas engineers and heating engineers with over 20 years experience in the industry. During our time in the business our engineers have worked on jobs of all sizes, from huge commercial jobs for office blocks and industrial facilities all the way down to fixing a leaky tap in a downstairs bathroom.
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Reviews and Feedback
5.0 out of 5 based on
182 reviews.
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5th December 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
HGS replaced my boiler in an emergency 3 years ago and I've used them ever since to service it. The same engineer comes every year, which is great continuity, he's professional, on time and always friendly.
I recommend HGS to all my friends and family.
I recommend HGS to all my friends and family.
Sam
3rd December 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
HGS have serviced our heating system for many years and we have never received anything other than an excellent service. They are highly professional and their staff are always polite and friendly. The recent service and repairs on our boiler were prompt and efficient, as always. For a reliable and trustworthy service you can do no better than calling HGS, in my opinion.
Jon Stewart
29th November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Rob was wonderful to deal with and helped me at short notice to replace my toilet and shower. Will definitely be my first call for any future plumbing needs
Nicki D
25th November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Drained down the heating system,replaced eight TRV's on our heating system, two service valves, refilled the system adding inhibitor and fitted a new kitchen tap (supplied by me).
The heating engineer was very polite, laid sheets down on our stair carpet, I really couldn't fault him or his workmanship.
I'm very glad that I used HGS, it's difficult these days to find good service, and they have this in abundance. Will know who to contact in future.
The heating engineer was very polite, laid sheets down on our stair carpet, I really couldn't fault him or his workmanship.
I'm very glad that I used HGS, it's difficult these days to find good service, and they have this in abundance. Will know who to contact in future.
Nigel Cooper
22nd November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Annual boiler service.
Excellent service from start to finish. Office staff helpful and accommodating. Engineer who came to service the boiler was refreshingly respectful, polite, and informative. Have recommended on to family and friends. Very competitive price. Will be returning for any future works and annual service of boiler
Excellent service from start to finish. Office staff helpful and accommodating. Engineer who came to service the boiler was refreshingly respectful, polite, and informative. Have recommended on to family and friends. Very competitive price. Will be returning for any future works and annual service of boiler
19th November 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I've been using HGS for my boiler service many years and found them very professional and reliable.
I had recently have them do the below works and am extremely pleased with the end results. Not only were their jobs very well done but they were also very friendly, approachable and prompt in replying to any queries I had! I will definitely be using them again for any plumbing/boiler related works.
Replace boiler fan & other remedial work
Kitchen sink remedial work
Basin remedial work
I had recently have them do the below works and am extremely pleased with the end results. Not only were their jobs very well done but they were also very friendly, approachable and prompt in replying to any queries I had! I will definitely be using them again for any plumbing/boiler related works.
Replace boiler fan & other remedial work
Kitchen sink remedial work
Basin remedial work
Toshiko
31st October 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
HGS were great, very responsive when we had a problem with a shower that had leaked and ruined a wall.
Other plumbers didn't seem interested when they had simpler jobs they could take on instead of us, but Rob and the team at HGS talked us through what we needed to do and were patient and understanding while we arranged other trades to work around their visits. Very happy with how everything turned out.
Other plumbers didn't seem interested when they had simpler jobs they could take on instead of us, but Rob and the team at HGS talked us through what we needed to do and were patient and understanding while we arranged other trades to work around their visits. Very happy with how everything turned out.
Tom S
20th October 2023
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
came quickly and promptly, assessed leak and repaired.
phil
19th September 2023
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Very good prompt communications from the office to replace my kitchen tap and both Matt and James did a good job and were both efficient and friendly. I would definitely recommend the HGS Plumbing and Heating.
Ellie
8th August 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
Replaced my gas boiler very neatly, no mess and helpful follow up service.
Peter Francis
24th June 2023
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
I’ve used HGS twice, once for a dishwasher install, once to fit an outside tap.
Both times they have been delightful: excellent and quick communication, good prices, very good work! Really lovely people too.
Both times they have been delightful: excellent and quick communication, good prices, very good work! Really lovely people too.
Harriet Birchall
28th March 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Did a really good job!
Will happily recommend to others
Will happily recommend to others
Robert Williams-Vazquez
23rd March 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
We used HGS to service our radiators and sort heating problems. The service was terrific. Mike at HGS gave us a very prompt analysis of our issues, followed up by a comprehensive estimate and the workmanship was top grade. Very neat and tidy, very clear explanations of the issues we had and what the solutions were. Great service, and I highly recommend HGS. The price was exactly what they had quoted. They do a great job.
Andrew Matthews
7th March 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
Been using HGS for a few years, always friendly, efficient and helpful. Recently decided to replace our old boiler which they did for us very quickly for a good price. The work was neat and the guys were friendly and professional. All mess tidied up and our boiler cupboard neatly modified for the new boiler. Recommended.
Paul F
3rd March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
I have been using this company for 8 years for various jobs - from annual boiler service to repairs, new gas pipe and kitchen installations, etc. They are always efficient, quick, and professional. All engineers are polite and friendly and do tidy jobs. I like that they offer and discuss the best options. Payment is also easy by phone or bank transfer. paperwork and invoicing are always correct. I cannot recommend them enough.
3rd March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Brilliant company and service - HGS went above and beyond to diagnose and remedy issues with our domestic hot water system. Rob couldn't have been more helpful and spent a long time advising us on the phone, from initial enquiry to follow-ups. Both engineers were friendly, courteous and went the extra mile to get everything working again. Cannot recommend them more highly!
20th September 2022
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Review Comments
Hot water and heating system upgrade (a new combi boiler)
From start to finish I received a top quality service. HGS are reliable, efficient and not over priced.
The job was complete in 2 days, with minimal disruption and zero mess. All the staff are super helpful and friendly. I highly recommend and will use them again in the future for any heating/ plumbing needs.
From start to finish I received a top quality service. HGS are reliable, efficient and not over priced.
The job was complete in 2 days, with minimal disruption and zero mess. All the staff are super helpful and friendly. I highly recommend and will use them again in the future for any heating/ plumbing needs.
17th August 2022
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Review Comments
I needed my boiler serviced and I had a very noisy air lock in a pipe Really helpful and knowledgeable understanding of my problems. The work was done professionally with no mess and all the bits required to mend the toilet problem were provided. Really happy with the results.
23rd July 2022
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Review Comments
We have used HGS for many years to service our boiler and always recommend them to our family and friends. They are reliable and very efficient. We have used them on occasions for an emergency call out and they always respond quickly and helpfully. It is reassuring to know they are there. We recently had a new boiler fitted and relocated. This involved extra redirecting of pipes as well as including an additional radiator. The complete price was extremely competitive and the bill was itemised and matched the original quoted estimate.
We also owe HGS for boiler services and gas safety certificates for rental property. Again, all done regularly and efficiently. HGS are reliable and competitive. Whenever you phone up they are friendly and helpful. Their quotes are accurate and the final bills match the estimates so you know what you are getting and how much it will cost. All the work is guaranteed. They have always been a reliable and customer friendly company in our several years of using them.
We also owe HGS for boiler services and gas safety certificates for rental property. Again, all done regularly and efficiently. HGS are reliable and competitive. Whenever you phone up they are friendly and helpful. Their quotes are accurate and the final bills match the estimates so you know what you are getting and how much it will cost. All the work is guaranteed. They have always been a reliable and customer friendly company in our several years of using them.
15th July 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Repair of leaking stop cock Very helpful and efficient company. Turned up that afternoon and fixed the leak within minutes