In association with Norfolk County Council
Norfolk
Trusted Trader
Trading Standards Approved

HGS Plumbing & Heating Limited

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 4.9 out of 5 based on 159 reviews and feedback
Trusted Trader since 2013

HGS Plumbing & Heating Limited
Unit 7 Capitol House, 4-6 Heigham Street
Norwich
NR2 4TE
01603 630608

Trade Associations

Business Information

HGS Plumbing and Heating is made up of a team of qualified, friendly and professional plumbers, gas engineers and heating engineers with over 20 years experience in the industry. During our time in the business our engineers have worked on jobs of all sizes, from huge commercial jobs for office blocks and industrial facilities all the way down to fixing a leaky tap in a downstairs bathroom.

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Reviews and Feedback

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4.9 out of 5 based on 159 reviews.
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review stars review stars review stars review stars review stars   25th November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Drained down the heating system,replaced eight TRV's on our heating system, two service valves, refilled the system adding inhibitor and fitted a new kitchen tap (supplied by me).

The heating engineer was very polite, laid sheets down on our stair carpet, I really couldn't fault him or his workmanship.

I'm very glad that I used HGS, it's difficult these days to find good service, and they have this in abundance. Will know who to contact in future.
review stars review stars review stars review stars review stars   22nd November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Annual boiler service.
Excellent service from start to finish. Office staff helpful and accommodating. Engineer who came to service the boiler was refreshingly respectful, polite, and informative. Have recommended on to family and friends. Very competitive price. Will be returning for any future works and annual service of boiler

review stars review stars review stars review stars review stars   19th November 2023
Value of Products/Services or Work Performed: £1 - £1000
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I've been using HGS for my boiler service many years and found them very professional and reliable.
I had recently have them do the below works and am extremely pleased with the end results. Not only were their jobs very well done but they were also very friendly, approachable and prompt in replying to any queries I had! I will definitely be using them again for any plumbing/boiler related works.

Replace boiler fan & other remedial work
Kitchen sink remedial work
Basin remedial work
review stars review stars review stars review stars review stars   31st October 2023
Value of Products/Services or Work Performed: £1 - £1000
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HGS were great, very responsive when we had a problem with a shower that had leaked and ruined a wall.

Other plumbers didn't seem interested when they had simpler jobs they could take on instead of us, but Rob and the team at HGS talked us through what we needed to do and were patient and understanding while we arranged other trades to work around their visits. Very happy with how everything turned out.

Review Image 1 for HGS Plumbing & Heating Limited by Tom S Review Image 2 for HGS Plumbing & Heating Limited by Tom S 
review stars review stars review stars review stars review stars   20th October 2023
Value of Products/Services or Work Performed: £1 - £1000
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came quickly and promptly, assessed leak and repaired.
review stars review stars review stars review stars review stars   19th September 2023
Value of Products/Services or Work Performed: £1 - £1000
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Very good prompt communications from the office to replace my kitchen tap and both Matt and James did a good job and were both efficient and friendly. I would definitely recommend the HGS Plumbing and Heating.
review stars review stars review stars review stars review stars   8th August 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Replaced my gas boiler very neatly, no mess and helpful follow up service.
review stars review stars review stars review stars review stars   24th June 2023
Value of Products/Services or Work Performed: £1 - £1000
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I’ve used HGS twice, once for a dishwasher install, once to fit an outside tap.

Both times they have been delightful: excellent and quick communication, good prices, very good work! Really lovely people too.
review stars review stars review stars review stars review stars   28th March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Did a really good job!

Will happily recommend to others
review stars review stars review stars review stars review stars   23rd March 2023
Value of Products/Services or Work Performed: £1 - £1000
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We used HGS to service our radiators and sort heating problems. The service was terrific. Mike at HGS gave us a very prompt analysis of our issues, followed up by a comprehensive estimate and the workmanship was top grade. Very neat and tidy, very clear explanations of the issues we had and what the solutions were. Great service, and I highly recommend HGS. The price was exactly what they had quoted. They do a great job.
review stars review stars review stars review stars review stars   7th March 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Been using HGS for a few years, always friendly, efficient and helpful. Recently decided to replace our old boiler which they did for us very quickly for a good price. The work was neat and the guys were friendly and professional. All mess tidied up and our boiler cupboard neatly modified for the new boiler. Recommended.
review stars review stars review stars review stars review stars   3rd March 2023
Value of Products/Services or Work Performed: £1 - £1000
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I have been using this company for 8 years for various jobs - from annual boiler service to repairs, new gas pipe and kitchen installations, etc. They are always efficient, quick, and professional. All engineers are polite and friendly and do tidy jobs. I like that they offer and discuss the best options. Payment is also easy by phone or bank transfer. paperwork and invoicing are always correct. I cannot recommend them enough.

review stars review stars review stars review stars review stars   3rd March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Brilliant company and service - HGS went above and beyond to diagnose and remedy issues with our domestic hot water system. Rob couldn't have been more helpful and spent a long time advising us on the phone, from initial enquiry to follow-ups. Both engineers were friendly, courteous and went the extra mile to get everything working again. Cannot recommend them more highly!

review stars review stars review stars review stars review stars   20th September 2022
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Hot water and heating system upgrade (a new combi boiler)
From start to finish I received a top quality service. HGS are reliable, efficient and not over priced.
The job was complete in 2 days, with minimal disruption and zero mess. All the staff are super helpful and friendly. I highly recommend and will use them again in the future for any heating/ plumbing needs.

review stars review stars review stars review stars review stars   17th August 2022
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I needed my boiler serviced and I had a very noisy air lock in a pipe Really helpful and knowledgeable understanding of my problems. The work was done professionally with no mess and all the bits required to mend the toilet problem were provided. Really happy with the results.

review stars review stars review stars review stars review stars   23rd July 2022
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We have used HGS for many years to service our boiler and always recommend them to our family and friends. They are reliable and very efficient. We have used them on occasions for an emergency call out and they always respond quickly and helpfully. It is reassuring to know they are there. We recently had a new boiler fitted and relocated. This involved extra redirecting of pipes as well as including an additional radiator. The complete price was extremely competitive and the bill was itemised and matched the original quoted estimate.

We also owe HGS for boiler services and gas safety certificates for rental property. Again, all done regularly and efficiently. HGS are reliable and competitive. Whenever you phone up they are friendly and helpful. Their quotes are accurate and the final bills match the estimates so you know what you are getting and how much it will cost. All the work is guaranteed. They have always been a reliable and customer friendly company in our several years of using them.

review stars review stars review stars review stars review stars   15th July 2022
Value of Products/Services or Work Performed: £1 - £1000
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Repair of leaking stop cock Very helpful and efficient company. Turned up that afternoon and fixed the leak within minutes

review stars review stars review stars review stars review stars   9th June 2022
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I have been using HGS for several years to do maintenance work, carry out repairs and Landlords Gas Certificates on my rental properties and my own home.
They are always extremely pleasant to deal with, very efficient, always give me cost details for approval before carrying out the work required , plus their charges are very competitive.
When routine work is due they contact my tenants to make mutually convenient appointments which makes life so much easier for me.
I cannot recommend them highly enough.

review stars review stars review stars review stars review stars   1st June 2022
Value of Products/Services or Work Performed: £1 - £1000
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They carried out a full boiler service.

review stars   8th April 2022
Review Comments
The work we wanted a quote for was a new boiler, issue with our toilet and bathroom tap and to replace the kitchen sink. I contacted this company via Trusted Trader to quote for a new boiler, issue with our toilet and bathroom tap and to replace the kitchen sink.

Initially we received an email from Rob asking for contact details but haven''t heard from him since and even after chasing them up! Not a good first impression.

I have now found a professional company to complete this work.

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