HGS Plumbing & Heating Limited

I was a bit daunted at the prospect of having my entire heating system revamped, including back boiler removal, new boiler installation and new radiators and pipes, but the service was excellent, the stress was low and HGS were absolutely fantastic. Extremely pleased with everything I received! I have used this company multiple times for smaller jobs as well over the years and will continue using them as my first choice.

First time using HGS on a recommendation from my son. Some significant remedial work was required on a combi-boiler, and options and costs were clearly explained. They provided a very professional and competent service. It was pleasing too that they were will to be accommodating regarding the timing of the appointment.

HGS replaced my boiler. I was really impressed with the whole service. The office team were really helpful explaining the options and scheduling the appointment. The plumber did an excellent job installing, leaving zero mess. Highly recommend.

HGS were recommended to us when we bought our house in Norwich in 2012. Since then we've stuck with them for any plumbing or gas work. They installed a new boiler and have serviced it since. Christine in the office is always a pleasure to deal with and the company is reliable, professional, efficient and they even remind you when things like services are due. Recently we had a boiler issue 2 days before exchanging contracts as we sold our house and Rob went above and beyond to send someone to fix it - saving the day.
Great service and would highly recommend. Thanks!

We cannot recommend HGS Plumbing highly enough. We had our boiler fixed, and a new toilet and sink fitted along with new radiators upstairs. The team swiftly prioritised our emergency repairs in order to restore our hot water the next day and returned the following week in order to complete additional new works. All parts were ready and the engineer worked quietly and efficiently, completing all of the required work in one day to a high standard. They caused minimal disruption, were polite, friendly and knowledgeable and importantly cleaned up thoroughly afterwards. We were very impressed with the service received.

Fantastic service and quality work from HGS from start to finish. New boiler installed and working within a few hours. Friendly service and top notch workmanship.

I spoke with Rob at HGS as we had an emergency call out for a broken toilet valve, Rob couldn't have been any more helpful and had an engineer with us ASAP. cant thank the team enough and will defiantly be using them again!

HGS provided a tip top service, the engineer was,polite, on time,and very keen to carry out the work, he cleared up all the mess,and worked until the job was done.

We needed a new shower installed. HGS was quick to respond, competitively priced, and effective. We were very satisfied and would gladly hire them again!

After detecting a noise like a tap left on, HGS spent some time and effort detecting where the leak was and fixing it. It turned out that water was leaking at a phenomenal rate from a corroded pipe connecting the meter to the house. HGS kept me informed at every stage and did their absolute best to minimise disruption. Their work was top quality and they provided me with photos of the work for my insurance company. They are quick, hard working and very friendly. I've used HGS for many years now and would highly recommend them. I wouldn't use anyone else!

Excellent prompt and efficient service. Kind and helpful Engineers. Reasonable charges. Very happy to recommend!!!

Well done!
No complaints.
Efficient with good customer service.
Highly recommended.

Very happy with the service of HGS from first phone call to completed work.

Brilliant job by Matt of HGS Plumbing and Heating, no concerns recommending HSG for all plumbing and heating needs in future. Had a Gas Safety Certificate inspection and annual boiler service carried out. A few issue were identified and promptly remedied professionally and at a reasonable cost.
- Found leak from AAV
- Boiler found to be working safely
- Drain, isolate & remove faulty components
- Supply & fit new AAV as necessary
- Supply & fit new magnaclean filter and repipe as necessary
- Refill with added inhibitor
- Reinstate supplies and carry out operational check

Just a small job to change a couple of taps and the job was done in a reasonable time scale by a polite member of staff diligently

Had an issue on our un-vented system, HGS managed to get an engineer out quickly who resolved the issue, engineer was polite and helpful.

HGS plumber carried out work to replace the inlet valve on my toil cistern.
As usual, Rob's response to my telephone call was swift and the work was of the usual HGS high standard.

I had the taps replaced on my bathroom and kitchen sinks. HGS are very professional and helpful. The office based staff kept me informed throughout and the plumber who did the work was quick, thorough and professional. He cleared up and there was no mess at all. I can thoroughly recommend them.

Boiler Service, engineer discovered an error made by the installer of the boiler in my new house. He rectified this, took a photo and gave me written evidence. Very professional. The engineers are always very polite and friendly.

HGS investigated a fault with my boiler and replaced two pairs of bathroom taps. They had been recommended to me by a friend who used them when they had their boiler replaced. I found their service to be excellent. Whenever I phoned, I spoke to somebody who was friendly, helpful and knowledgeable. The engineers on both occasions turned up on time. The man who checked my boiler did a thorough job, was polite, friendly, answered all my questions and offered good advice. The young man who fitted my taps did a good and professional job. It is a relief to find a dependable service like this and I shall definitely be using HGS again, as well as recommending them to my friends.