In association with Norfolk County Council
Norfolk
Trusted Trader
Trading Standards Approved

HGS Plumbing & Heating Limited

review stars review stars review stars review stars review stars
 4.9 out of 5 based on 157 reviews and feedback
Trusted Trader since 2013

HGS Plumbing & Heating Limited
Unit 7 Capitol House, 4-6 Heigham Street
Norwich
NR2 4TE
01603 630608

Trade Associations

Business Information

HGS Plumbing and Heating is made up of a team of qualified, friendly and professional plumbers, gas engineers and heating engineers with over 20 years experience in the industry. During our time in the business our engineers have worked on jobs of all sizes, from huge commercial jobs for office blocks and industrial facilities all the way down to fixing a leaky tap in a downstairs bathroom.

Member Map Location

Reviews and Feedback

review stars review stars review stars review stars review stars
4.9 out of 5 based on 157 reviews.
Order by:
review stars review stars review stars review stars review stars   6th January 2017
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Heating system was tripping RCD due to fault Awesome, honest, reliable, fairly priced and saved my bacon when my pregnant wife was home alone with our 3yo toddler, due to me working away, and the heating decided to breakdown :-/ at short notice, the HGS engineer went above and beyond to get to my wife and sort out the problem, can''t thank you enough! :-) A*******

review stars review stars review stars review stars review stars   20th December 2016
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Plumbing repairs. Have also had boiler repairs and service done. Have had work done by HGS several times. They are always responsive, efficient, and get the job done properly. And they are friendly to boot!
I thoroughly recommend them.

review stars review stars review stars review stars review stars   22nd November 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Boiler service and new mid position valve fitted. Very helpful and polite. Would definitely recommend HGS to my friends and family.

review stars review stars review stars review stars review stars   17th November 2016
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
New boiler installation and re-piping gas supply. I can''t speak highly enough of these guys. Our boiler broke completely and they were the only company that made sure we didn''t have to wait a month without hot water and heating. The advice they gave us about the new boiler was very informative and helpful. When it came to installation, two engineers arrived promptly at 8am and started work immediately. Even when problems arose (old house, bad pipework) they solved the issue against the odds and got everything sorted by the end of the day. They were friendly and cleaned up after the work was complete. I''m really impressed with the new boiler, works like a dream, super efficient and actually heats the house properly! Thanks HGS - will recommend you to my friends.

review stars review stars review stars review stars review stars   1st November 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I had a leak in a kitchen pipe which was getting worse and after phoningHGS Plumbing and Heating they sent someone round in half a hour to stop the leak and then just 2 days later arranged to come and finish the work, speedy, friendly and very competitive price, will use this firm again and tell my friends to use them too so nice to talk to someone I had left messages on mobile of other plumbers and none got back to me they were friendly and explained everything to me will use them again

review stars review stars review stars review stars review stars   18th October 2016
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Replacement of combi boiler Very pleased with the time and effort taken in explaining the options and work involved before the job. Work was done all in a day - and was excellent!.

review stars review stars review stars review stars review stars   18th October 2016
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Gas boiler service and system repair very caring and responsive customer service; thanks.

review stars review stars review stars review stars review stars   11th October 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Boiler Service. I was very impressed with the engineer, he was very helpful. Over the years this company has done lots of work for me including a beautiful new bathroom and I''ve always been pleased with their work and aftercare. I can thoroughly recommend them.

review stars review stars review stars review stars review stars   7th October 2016
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Gas boiler service Many thanks for excellent service from booking to visit. Paul was very friendly and efficient. Would not hesitate to recommend HGS and will certainly be using for all Gas and plumbing needs going forward.

review stars review stars review stars review stars review stars   29th September 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Attended to faulty water heater. Pleasant and efficient workman. Arrived on time stated. Quick response to phone enquiry.

review stars review stars review stars review stars review stars   14th September 2016
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
A service was booked for a gas boiler and fire but the fitter found a fault with the boiler that would have been more expensive to correct than installing a new one. A new boiler was fitted and the fire serviced. I contacted the firm as my son needed the gas appliances serviced before the sale of his flat. Although it was short notice Rob fitted the job in and kept me informed at each stage of the work. As I was not able to be at the flat for the second visit for the replacement boiler to be fitted I gave the key to Rob and was very impressed with the work done and how tidy and clean the flat had been left.
The office staff and the fitter were friendly, reassuring and professional and I would not hesitate to use them again or recommend them.

review stars review stars review stars review stars review stars   29th August 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Boiler service, locating & repairing dripping overflow pipe. Service was, as I have come to expect excellent.

review stars review stars review stars review stars review stars   18th August 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Check out Gas Fire.


Courteous and informative

review stars review stars review stars review stars review stars   10th August 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Fitting of replacement stop cock to house Rob at HGS agreed a time and date for the work to to be undertaken as well as an estimate for the cost of the work. The guy who arrived was pleasant and cooperative; he ensured that I was happy with what he proposed to actually do before he did anything and was keen that I was content with his planned solution. He did the work well and left everything clean, tidy and working well.

When the bill arrived, it was precisely the same as the estimate which I had accepted in advance.

For me, this is a return to HGS as I have been pleased with their service in the past.

review stars review stars review stars review stars review stars   2nd August 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Boiler service. Gas safety certificate. Supply and fit a pressure relief valve. Excellent customer service, very friendly office staff who dealt with my enquiry swiftly and gave me advice and a likely cause of the leak outside. Would highly recommend Rob and his team.

review stars review stars review stars review stars review stars   1st August 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Emergency call out to determine why no hot water, leading to replacement of pump. We woke to find no hot water and I rang HGS as they had previously serviced the boiler. My call was answered promptly and an engineer visited within the hour. The problem was with the pump and as the engineer had a suitable replacement with him, this was installed and the system up and running again by 11am. The speed and efficiency of HGS is excellent.

review stars review stars review stars review stars review stars   1st August 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Gas Safety Certificate and boiler service at our tenanted property. Excellent service. Rob and his team worked with my tenant to carry out GSC. Boiler service, regularly kept in touch with myself and made tenant feel comparable enduring the property to carry out work. Well done, would recommend their service.

review stars review stars review stars review stars review stars   8th July 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
fix leak coming from a pipe connected to the shower. I was very happy with the whole experience. on the initial contact they were very friendly and asked me lots of questions about the problem I had, that needed fixing. This meant that on the day of the repair they were fully prepared and could do it very quickly and with confidence that it was highly likely to be fully successful. They were also thorough with the explanation of the cost, the timing of the visit and the possible scenarios involved with the problem I had.

On the day itself,the repairman was also very friendly, speedy and explained what he was doing. they also found an extra problem I had and fixed this at the same time with no fuss and no hiking of the bill.

I was then rung up to find out if I was happy with the repair. Which is a nice touch. I would certainly recommend this firm based on the very good service I received. They seem to take the stress out of the situation and you have belief in them doing what they say they are going to do.

review stars review stars review stars review stars review stars   18th May 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Boiler fault needing a replacement PCB. Day 1: We had a boiler fault, I called Rob at HGS. He quickly gave a timescale to us, he sent an engineer out the next day, explaining to me that the call would have been sameday but he had a member of staff off sick, so he was a man down.
Next day: Craig (engineer) arrived within the window of time given, diagnosed the fault, we had a call back from Rob within the hour to give a price and a next day delivery on the part and revisit.
Day 3: We had the same engineer back to repair the boiler, Ieaving us with a working boiler!
We had a courtesy call from Rob to check all was okay within the hour, all very impressive.
I would not hesitate to recommend HGS for anyone looking for a speedy, honest and efficient service from a local company... their customer focus is premium.

review stars review stars review stars review stars review stars   13th May 2016
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Disconnect has fire and seal off pipe HGS came and disconnected an old has fire and blanked off the pipe. Great job done quickly and good price too. Highly recommended.

« 1 2 3 4 5 6 7 8 »