HGS Plumbing & Heating Limited

Boiler repair. As someone that trains customer service for a living I can tell you that HGS provide the best example of customer experience that I have witnessed in a long time. First-rate customer care, extremely friendly and reliable. My boiler broke down leaving me with no hot water or heating. HGS did everything possible to ensure it was up and running again in no time. HGS will certainly get my business in the future. I cannot recommend this company highly enough.

I have been trying for a number of weeks to get an issue with a shower pump resolved at my elderly mother’s property. Eventually I turned to Trusted Trader and rang HGS.
I explained the situation to Rob and whilst maintaining my expectations that he may not be able to resolve the situation he nevertheless went to Mother’s the following day.
Fortunately the pump only needed re setting, which Rob was able to deal with, so job done!
Thank you Rob. My expectations were managed very well. Excellent communication and I felt Rob really cared.

Connecting remote thermostat. We''ve used HGS for a number years, both for regular servicing and the odd emergency. Service is always polite, friendly, and efficient. They turn up when they say they are going to. Would recommend.

Boiler installation and power flush Brilliant service and very high standards! A genuine care to ensure we got the best solution, even if it costed less. No hard sell, just excellent customer service and brilliant expectation management on timelines!

Topped up water in boiler and explained how to do this ourselves in future. HGS supplied and fitted our gas combo boiler in 2016 and have maintained it since then. Recently we discovered we had no hot water or heating because the boiler water pressure had fallen after we bled the radiators. We tried to top up the water but could not do it. I phoned HGS at about 5pm, they couldn’t do anything immediately but said they would try to help in the morning. About 9am an engineer arrived and quickly fixed the problem. He also explained what we needed to do if it occurred again. I’m very pleased with the quick and helpful service.

Supply and fit new external expansion vessel to heating system in loft space. Re-pipe safety discharge pipework to comply with current regulations. Carry out service and safety check to Worcester combination boiler as required. Test and leave in full working order.
Very nice guys. All helpful & professional, on phone and in person.
Will use this company from now on.

Electra shower replacement Great guys to deal with - fast efficient- very professional- highly recommended

Replaced siphon in lavatory. Fitted new basin mixer taps, connected water supply & tested all.
Plumbers arrived on time, worked quickly and left no mess. They are friendly and gave good advice and guidance, as I needed to replace old taps and wanted a mixer that fitted where two singles had been removed.

(They also service the boiler annually. I''m very happy with their work)

Remove old combi boiler and supply and fit a new one. Having found my old boiler was uneconomical to repair(12 years old) - HGS advised me on a suitable replacement and discussed fully the various options available to me and answered all questions I had concerning the installation.

I decided on the replacement boiler and asked for work to be carried out. HGS were able to supply the boiler and begin installation the following day, completing the job the morning after.


I was kept informed throughout the whole process; when work would begin, what would be done and the full cost.


The engineer showed up on time, was polite, friendly and efficient. His work was of a high standard, he explained what he was doing and answered my questions. When he had finished he cleaned up and left the area tidy, then explained fully how to use the new boiler and completed the paperwork.


I would be pleased to recommend HGS to anybody needing similar work carried out. Good job - thanks guys!

Diagnosis of Faulty boiler and replacement of that boiler with a new unit. Would definitely use again, very professional and efficient service. Work was completed as quoted on time and of a very high standard. Good customer service and explained all charges etc before work started. They finished and left everything clean and tidy.

Provide chemical power flush on domestic central heating system, replace valves etc. and annual boiler service We have used HGS for our last 3 annual boiler services and this year we also asked them to attend to two non-functioning radiators. After various procedures were carried out it was concluded that a full chemical power flush of the system was necessary. Throughout this work the engineer - Danny - was extremely thorough and courteous, constantly updating us on what he was doing. Similarly Rob in the office regularly phoned to update us on options available and their costs. We now have a system which is much more efficient and we cannot praise their work and level of customer service highly enough.

Boiler repair, PCB replacement. Our boiler stopped working on Sunday 30/09/18, no display screen, I spoke to HGS on Monday morning, by Tuesday morning we had a new PCB fitted and boiler was up and running again.

Excellent service yet again (HGS installed our boiler 5 years ago) and will continue to use in the future.

Boiler service which brought up the expected fault I had been experiencing, which was the diverter valve and heat exchanger. Quoted between 330-415 plus vat depending on whether the heat exchanger needed replacing. I cannot recommend Mike and the team at HGS enough. They have been incredible, arrived when they said they would, work carried out in a very efficient manner, engineer very friendly (important when my wife is at home with our little baby), and within the amount they said it would be. Highly recommend these guys. So many bad gas engineers out there, i''ll definitely be using HGS again in the future

New shower and dripping tap fixed The staff I spoke to or met were polite, professional and friendly. The job was scheduled within 4 days of my first contact. I also grateful that the old shower was taken away.
I was very satisfied and would recommend this company to others.

Work was carried out so quickly after the initial phone call. The engineer completed the job within 1 hour. Our engineer Richard, was so helpful! Gave all the answers I had and explained what he was doing as he went along. He also offered additional advice free of charge! Would use HGS over and over again.

great job done by HGS, worker arrived on time, electric, gas and a bit of carpentry work, all completed quickly and properly, Cleared up after himself too. Thanks. great job done by HGS, worker arrived on time, electric, gas and a bit of carpentry work, all completed quickly and properly, Cleared up after himself too. Thanks.

I had my combi boiler serviced and a new wireless controller and receiver fitted. The engineer showed up at the agreed time, was polite, friendly and kept me informed what he was doing. Once he identified the fault, he called his manager who spoke to me and told me the cost of the repair and explained the payment terms.

Work was completed within one hour and I was left with the boiler functioning correctly. An invoice was emailed to me one month later.

Great service and I will use HGS again when the boiler needs servicing or repair.

Gas boiler servicing I phoned to arrange a service of my boiler and from that very first phone call they were a pleasure to deal with. They even managed to get out to me later that same day as they’d had a cancellation even though it’s the busiest time of year for boiler servicing!

I’d recommend them to anyone.

1.boiler service
2. replace faulty pump Our first experience was a couple of years ago in a rental property when our letting agents used HGS. The service was great, with friendly and efficient staff.

We have recently used them again for our own property, firstly for a standard boiler service and then again to fix a fault which materialised. Again, the service was great and charges reasonable we felt.

With the fault, they went above and beyond to help us and came out to us with the replacement part, to fit it the same morning we called - we had a newborn baby in the house and no heating or hot water so really appreciated this first class customer service!

Replacing a broken shower with a new one Great experience with HGS - I had to re-schedule a couple of times (waiting for parts) and they were really helpful and accommodating. Good communications, arrived exactly when they said, work was carried out quickly and efficiently and to a high standard. All staff were friendly and helpful.
Highly recommended.