T S M Plumbing, Heating & Drainage

Clear blocked toilet. Excellent service. Prompt, efficient, friendly.

Clear a blocked drain, backing up in the toilets. Wonderful website saying how to clear blockages just a shame they don''t follow their own advice!

Had a late night blockage and looked for a drain clearing company to come the next day. No opportunity to get recommendations so used Trusted Traders.

20 minutes to run out hoses, pressure jet the drain and rewind the hoses - £95 (per hour or part of)
Jetted from the top of the blockage, didn’t open any covers below the blockage to check where the blockage could be located or see any debris.
Once finished jetting didn’t attempt to locate an issue, just assumed it was now OK.

As they were the ‘professional’ drain people we accepted they had done the work properly and signed the work off.

Six day later the drains were blocked again.

I bought some rods (£30) and within five minutes found and removed a ''fat/soap’ blockage that was half the diameter of the pipe. The blockage was between the last outlet of the house and the next drain cover.
I followed the “on line” professional recommended process and rodded from below the blockage so any debris could be recovered.
I can only assume the pressure hose forced the ‘blockage’ past the fat/soap block, if the drain had been rodded the real blockage (fat/soap) would have been removed.

Complained to the company who''s email response was very ''commercial'' and referring to T&Cs as signed before work commenced.

Couldn’t recommend anyone who operates a quickest job, maximum profit approach rather than quality workmanship. Other people I have spoken to say their drainage "fixers" checked for the problem and then did the appropriate work.

Replaced ball valve in water tank. I was pleased they came in such a short time after contacting.

We had a blocked drain at the rear of the property. We had had a blocked drain at the rear of our property for a week or so which I had tried to clear with various so called drain busters,without any success whatsoever,so it was time to call the professionals in the name of TSM Plumbing and Drainage Services and a Man called Tim who arrived within a couple of hours of my call.We were told the procedure and within thirty minutes the job was done.So now we can wash the dishes without any further gurgling sounds. Brilliant.
Many thanks Tim for your service and Banter.
Well recommended.The moral of the story is,if you want a job doing properly,call in TSM the professionals.
Graham Tandy.

Clearing Blocked Drains. The problem I had, was after clearing my blocked drains the rubber disc on the end of the poles got stuck inside the waste pipe.

I had to get it removed by TSM because despite my very best efforts it would not budge. Tim came out literally straight away and using his knowledge and skills was successful in removing my rods and the rubber disc connected to the end. It seems that it had hooked itself over a deep ridge at a T junction, so I would never have got it out myself!

I cannot thank Tim enough, he was on time, totally professional and very much saved the day for me as we were due to go away for the New Year and if he had not come out so quickly it would have completely ruined our plans in multiple ways.

Well done Tim and thank you so much, you really did a magnificent job and we are so grateful. I will highly recommend you to anyone who needs a decent, reliable and trustworthy person for these type of issues.

Many, many thanks.
Stephen
IEng, MILM, LCGI.
31 Dec 2017.

Fixed a leak in loft water tank. A swift response to a leak, very friendly and professional service.

A very reasonable price, no hidden charges.

Have already recommended to family and friends!

Rainwater gulleys to soakaway jetted and blockages cleared. Professional job done against a tight timeframe and for a very fair price. I have already recommended TSM for a similar job and would be pleased to use this company again in the future.

Cleared blocked waste pipe using electric mechanical machine filled sink to test. All running clear. Rang at 1 he was here at 4.20. Friendly chap did the job quickly but carefully and cleaning. Desired result achieved.

Clearing a blocked sewer drain I cant recommend this firm more highly. I phoned in the am asking for an emergency drain unblock at my mothers home in Norfolk. They arrived the same day at the time they said they would. A very professional and thorough water jetting job was performed with care to ensure the blockage was completely cleared and everything flowing again. As it was not my home, I was unable to define where all the drain access covers were, but the man took the time to search for them; one was not even on the same property but shared with a neighbour.
No mess was made. The fixed price of 75 pounds was very reasonable too.

Initially contacted Tim due to a fault with a radiator and also a fault with the white 18 litre vessel as part of the water heating. I also asked him to check a shower which had been installed by someone else previously and did not work.

The radiator and vessel were replaced and now work perfectly. Tim also identified a fitting fault with the shower and he has also put that right and the shower now works too.

A prompt initial response and flexible approach to fit in with our availability. Very good customer service and reasonably priced too.
Recommended.

Storm water drain clearance Efficient and effective service. It was good to be able to get hold of them out of hours and arrange the job for the next day.

Repair leaking toilet cistern, replace stopcock and install new kitchen mixer tap. Reliable, polite and friendly. Gave proactive advice on best way to solve problems and used good quality spare parts. Work completed as promised and price was competitive.
Would recommend without hesitation.

Toilet partially blocked and slow to clear.
CCTV inspection made as a result of initial inspection of the drainage. There was significant scaling of the pipework throughout, which was finally cleared under high pressure. I was most impressed by the knowledge of the team member who called (By the way he was at the house quite quickly, and by arrangement). The quality of the work and the commitment shown to solving a difficult challenge (as it turned out) was extremely high and I was most grateful.

An old cistern - suggested places to buy spare parts. Returned to do the work. Pleasant young man. Kept to the original quotation.

Complete change of cistern components.
Same with kitchen sink waste. Amazingly efficient a pleasant young man, all parts on van and the cost amazingly low.

Cistern repair. Tim responded to my call very quickly.
He was very professional and explained the work required.
A very good value, professional service- thank you.
Recommended.

Unblock rainwater drain.

Ground floor W.C. blocking up. How we wish all tradesmen were as professional, helpful, efficient and as smiley as this young man - Fantastic!

Replaced ball valve in cold water tank. Methodical approach to problem finding quickly sorted, everything clean and tidy and at a reasonable cost. Would highly recommend Tim and am keeping his details for future use. Thank you.

Bad leak in bathroom. Tim arrived early came in assessed the job and explained to us what he needed to do and with no fuss got on with it. He had to make a whole big enough to expose the pipework for the repair. We cannot thank him enough,brilliant.