Property 1st (Maintenance) Limited

I had a long-term leak in the downstairs back bathroom and utility room. Property 1st came on the day planned in early August 2024 and stripped the areas, which I dried out with dehumidifiers. They did a few extra jobs for me too. This all went well. The workers were polite, friendly and helpful and the work was of good quality.
They suggested fitting trickle vents into my old windows to aid air circulation to help deal with any ongoing damp issues. This was not cheap for the amount of time it took for them to be installed, but it seemed like a good idea at the time.
The manager overseeing the work was very customer focused and professional and made sure that I was happy with the work, making adjustments where I wasn’t. The quality of the work was good and I was happy with the result. He was also very focused on trying to resolve any problems that I had quickly and efficiently, but he wasn’t always successful in this due to other factors beyond his control.
After the bathroom, utility and kitchen areas was declared dry by myself in mid-October 2024, I noticed that there was a damp problem in the main area of the house. Property 1st voiced concern about this and stated that they might have to pull out of doing the bathroom because of the damp in the rest of the house. I didn’t understand why this was the case since we had a contractual agreement to refurbish the bathroom, and they would be leaving me after several months of involvement with a big problem on my hands. This caused some concern. They came round the next day to inspected the house. The bay window roof in the front lounge was found to have a leak, which I got repaired by another company. Property 1st agreed to go ahead with the bathroom refurbishment as planned. The work was carried out in November 2024.

There were a few snags that needed attention in March 2024 and the manager organised for someone to come out for a morning to put them right. I don’t have a problem with mistakes, as long as they are sorted out, as these ones were without issue. However, the same cannot be said for the two windows where the holes drilled for the trickle vents did not line up at all (see pictures).
The manager visited in early December 2024 and said that the 2 top light windows needed replacing and went about trying to find a manufacturer who could replicate them, matching the bigger windows in which they were set. After much time and effort, he was unsuccessful and his boss told him to organise to get the holes in the windows filled with plastic, rather than replace the whole windows. I was not happy with this since Property 1st caused the damage, and made the suggestion in the first place that the trickle vents be installed. I felt that they should not offer to fit trickle vents in old windows if there are not willing to replace them if the work goes wrong. They claim to guarantee all work for one year.

I contacted local window installers for advice. The consensus was that the entire windows should be replaced. I insisted on the windows being replaced, which was eventually agreed. A window installer visited in February 2025 to measure the windows. In May 2024 I was contacted by property 1st to say that they needed to come and measure up the windows before putting in the order with the installer. I don’t know why the order was not put in when the installer measured them in February. The windows were finally replaced at the end of August 2025, 9 months after the damage had been discovered. I now rent my house out and my very patient tenant had a boarded-up bedroom window for 7 months.
One good point was that the initial quote was accurate when I got my bill. Future customers might benefit from making sure they are happy with the work before paying the final instalment to ensure timely repair of defects. I would also say that while the initial quote was comparable with similar companies, subsequent quotes for work (such as decorating and repointing) were considerably higher. The windows were installed well and I am happy with them. It's very unfortunate that the windows were not dealt with in the same way as the other issues.

4.75*

Plastic roof replacement. Very competent pleasant and cleaned up well

Bedroom was plastered and redecorated. New radiators fitted in two rooms. The first time we have used Property First, they were recommended by a friend.

This company have been my saviour. They are trustworthy and reliable. I do not know what I would do without them.

Communication is great with all members of the team. Reasonable timeframe for work to be completed. Photos of works completed, also what I most love about them, they will attend property to assess the the situation, and give there valued opinion before giving a quotation. Top firm

Excellent skilled workmanship for repairing my wooden windows.

We engaged Property 1st to repair some floorboards which were loose or not flush. We had a short wait for the work but it was well repaired. Thanks.

Replaced bath with shower , and general refurbishment of bathroom, and en-suite shower room
Attention to detail , sensible problem solving .

I had a complete refit of a shower room and a revamp of a kitchen .

I have used Property 1st on many occasions and as ever would not hesitate to use or recommend them again . Great to work with ,
by far the best company I have had working on numerous properties .

Repaired and painted damaged stone window cills. Scraped and repainted two down pipes. Attached new house number plate.
Excellent service again from this company, all contact with staff very satisfactory. Work was carried out efficiently by Neil, in a friendly and respectful manner. I’m very pleased with the improvement to front of house.

I had a ground floor bathroom window replaced.
The new double glazed window unit fits perfectly, and I am delighted with the results.
Property Ist arrived promptly for the initial survey and subsequent installation.
The work was carried out on the day with minimal mess or disruption.
I had not used Property 1st before, but would certainly recommend them, as I found them extremely reliable and professional.

I’m very happy to see my bathroom wall looking good again . Thank you so much for your help xx

Service was prompt and very efficient. I would use their service again and would recommend them to other people.

Property 1st supplied, fitted and painted a replacement fire door between the house and the garage. The two workers were considerate given that they had to work with the garage and door open. We were fully consulted on a couple of small issues where the original specification needed review in light of the actual situation.

Excellent communication, very happy with work done.

Replacement of gutters and pipework for drainage from roof and other external pipework.

The work was carried out effectively by friendly, competent people.

Excavated a French Drain to side of building for control of damp. Very happy with the work that was done. Job executed efficiently and everything cleared up very well afterwards.

Had a leaking soil pipe and of course that needed to be sorted out. Property 1st Maintenance came to assess the work to be done and did provide a solution.
I have used this company before with good results so I do not hesitate in recommending them.

Replaced missing and broken tiles using cherry picker. Prompt response to enquiry, with good communication throughout. Excellent job, polite and friendly, very pleased with the work done. Would recommend.

This is an excellent company. Response and quality of work were first-rate.