Rollerdor Limited

repair to faulty mechanism on powered roller door excelent service

Manufacture and supply an RD 55 DIY roller shutter door. I approached Rollerdor via the website which was clear and easy to use.

That said, I contacted via phone to double check requirements for sizeing and fitting requirements. The staff were extremely helpful and clear which resulted in my order.

Further emails were received to confirm the order specification and provide a delivery date which was extremely quick the door being received in 5 days.

I carried out fitting using the clear instructions which were clear and straightforward. Installation was simple and problem free. At total of 5 hours saw me with a new garage door.

The quality of the product is first class. The door slats and running gear are sturdy and project quality rather than some products which appear flimsy and the price point is second to none.

Fitting new parts to garage doors By far one of the best companies you could ever deal with, fantastic customer service. I will always use them for any garage door issues. Top rate

New top Straps and reset motor limits Had a few emails with Matt who was replying over a wk end when closed which was really helpful parts ordered and fitted and advice was given over the phone to setup it worked really well very very helpful really appreciated.

I had a new electric roller garage door fitted and the old garage door taken away.

I am really pleased with the door and with the workmanship and also with the way the company dealt with me.
Everyone was polite, efficient and friendly and I won''t hesitate to recommend them to anyone. Rollerdor was recommended to me from a friend I trust and that trust was not misplaced.
Although ordered prior to the lockdown, this was done at a difficult time in the early days of the lockdown for the Corona Virus and social distancing was adhered to at all times.

The door I bought was supply only.

If the ordering and delivery were anything to go by, I would think the fitting service would also be excellent.

I did some research on roller doors and chose to buy from Rollerdor.

I ordered my door as supply only as I was to fit it myself. The ordering online was very straight forward. Then Covid-19 struck and we were in lockdown. I was contacted by Rollerdor and informed that there would be a delay due to Covid-19. I was pleasantly surprised when Rollerdor contacted me to say that they could deliver the door early. I was given a date and time for delivery, and despite them being over 400 miles away, they arrived within 2 minutes of the time stated on the email. The Rollerdor crew unloaded the door into my garage and gave a brief instruction about the door and the fitting of the door along with information on where to find further detailed instruction through YouTube videos.

Having watched the video a couple of times, I then fitted the door with no problems. The fitting only took about an hour and was simple, as long as you followed the instructions “exactly”. The wiring took another half an hour and the setting of the door up and door down limits only took 5 minutes and again was simple.
The door itself works as expected and is of comparable quality to my neighbours door which I know cost them 3 times more than I paid.

I can’t fault the Rollerdor company from ordering the door, confirmation of measurements, payment and delivery. Their video instructions are really good, although it would have been nice to have a voice narrating along with the text.

I would recommend Rollerdor to anyone thinking about a new garage door, first class service throughout.

Having had a garage roller shutter door installed 18 months ago with no issues. The installation was trouble free & have been very pleased with the product.

Due to my stupidity I had left a bin under the opened roller door, with the remote fob in my pocket I accidentally pressed close switch, this caused the curtain to come down on to the bin, with the motor still running. The 3 straps securing the curtain to the roller drum were broken. Had I ordered the roller door with sensors this would not have happened.

I made a call to their office, Matt took my call & was very helpful in advising how to resolve the problem I had created. The spare parts arrived the following day to enable repair to be done.

First class service & was much appreciated.

Regards,

Richard Regan. R & L sales

Purchased as a self fit. Product was excellent with clear instructions, quality was excellent along with the customer care on collection. A very genuine business & would recommend completely. If i require any more roller door products, i would return.
many thanks again.

Installation of roller door to garage After some teething problems the door seems to be behaving well with only the odd glitch, but nothing serious. The third fob, once programmed has been very handy.

Supplied two roller doors completed order prior to date offered and delivered in a friendly efficient way. Supplied two roller doors completed order prior to date offered and delivered in a friendly efficient way.

Supplied a spare part for my electric shutter door I needed a spare part for my 3 year old electric roller door.
I telephoned and within a few mins, a replacement part was being packaged

The part arrived 2 days later and it fitted perfectly.

Exceptional service and very reasonable charge for both the part and postage.

Have saved their number for future reference.

I damaged garage door 2 days into lock down......the firm I bought the door from were useless and did not even answer calls - however Rollerdor helped me order correct parts and shipped them immediately. Very happy. Parts only but really helped as other firms not answering and posted parts to enable garage door entry which was vital.

New parts for a garage door. Rollerdor are a pleasure to buy from. I required some serviceable parts for a garage door and their after-sales service was exceptional! Matt was a star and took a great deal of time and patience with me when asking about technical knowledge.
These guys are the best. Definitely recommended!

We had 2 Rollerdors fitted a couple of years ago. We have been more than pleased. Reliable and no problems.

Electrician. Self installation Quick delivery.nice and lightweight to work with.easy installation. Good quality good price .nice delivery very friendly and helpful. Yours John Dickie

Replacement lock straps and door edges required for 10 year old door originally purchased from Rollerdor - were in stock and easily ordered online. Arrived within 2 days. Very pleased with service as always, thanks again Rollerdor, can’t fault your service.

Garage door replacement fob Excellent customer service, very prompt & helpful

Perfect Very happy with the door , no complaints, I would definitely use them again

Fantastic product service and delivery Everything was fantastic

Great service , needed a replacement roller door motor and controller to complete my home installation. Great service all round very pleased with everything, thank you.

Found you on EBay and must say everything went very smoothly. Had a backup phone call from Rich to confirm the details and had it delivered the next day , product was of a high quality and easy to install and a very good price as well .

Thank you for the great service , Kind Regards David Warren