In association with Norfolk County Council
Norfolk
Trusted Trader
Trading Standards Approved

Home Instead Norwich

review stars review stars review stars review stars review stars
 4.8 out of 5 based on 99 reviews and feedback
Trusted Trader since 2010

Home Instead Norwich
Suite 17, Diamond House, Vulcan Road North
Norwich
NR6 6AQ
01603 963317
FaceBook   Twitter  

Business Information

Your home is where you feel the most comfortable and the happiest. It's the place you know the best. If you want to stay living safely and well at home, Home Instead can help make that possible.

Our Care Professionals can support you to maintain independence at home with our tailored range of private home care services. These include: companionship, home help, personal care, dementia care and live in care.

Member Map Location

Reviews and Feedback

review stars review stars review stars review stars review stars
4.8 out of 5 based on 99 reviews.
Order by:
review stars review stars review stars review stars review stars   30th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
The support I receive ... Five (1hr) evening visits and five (2hr) morning visits for cooking, cleaning and general checking up on me (!) each week. Other visitors vary at weekends through family and professional contacts. My wife (age 81) of 58 years has been in a Dementia unit for over 5 years with Alzheimers where they look after her far better than I can. This service is clearly very expensive but also very reassuring to my remaining daughter who lives some 30 miles away. The public outcry (sometimes justified) which occurs every now and then is often accompanied by tales of monkeys and peanuts by people who think you can do this sort of work for money!!

review stars review stars review stars review stars review stars   28th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
8-9 am help with washing, dressing, breakfast. Lunar prepared, elastic stockings, eye drops. I am very satisfied with my carers who have become good friends and are a real help to me. I have recommended Home Instead to three friends who are now receiving their care.

review stars review stars review stars review stars review stars   28th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Washing, cleaning, shopping for my mother who has Alzheimer’s. Home Instead have consistent carers who really take care & time with mother. I am totally confident in their service.

review stars review stars review stars review stars review stars   28th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Excellent. Very friendly. Gets on with the jobs and good things that need to be done.

review stars review stars review stars review stars review stars   27th August 2015
Review Comments
Carers are very supportive & reassuring when things go wrong – when I was invaded by wretched flying ants in my kitchen excellent help was provided. All much appreciated. After various operations I have had help from first support.

review stars review stars review stars review stars review stars   27th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Personal care. Home instead have provided excellent levels of care in a warm and kind manner fully understanding my mums daily needs and how best they are met which has enabled mum to stay longer in her own home whilst suffering from a degenerate illness. I shall ever be grateful for their care and support and cannot thank them enough. Gillian Bran.

review stars review stars review stars review stars review stars   27th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Help to manage daily life after a stroke. Help with shower, getting to appointments, making phone calls. Legal and support for exercise and practice. The help I received is of a very high standard. I know I can rely on my carer and trust her to look after my interests. She is reliable and a good companion.

review stars review stars review stars review stars review stars   27th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Agreeable, companionable, professional. I respect and feel gratitude to my care giver. I am pleased to be a care-taker!

review stars review stars review stars review stars review stars   27th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Exactly what need. Very good carer. Am very happy with the help I receive.

review stars review stars review stars review stars review stars   27th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Excellent in all respects.

review stars review stars review stars review stars review stars   27th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Help with meals daily general housework. Light gardening. Shopping (when required). I am very pleased with my carers. They are all very kind and always put my mind at rest if I have any worries (especially my bread order when it doesn’t come!) they go that extra mile to help me and I am very grateful.

review stars review stars review stars review stars review stars   27th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Is excellent. My mum looks forward to Judy’s visits and outings to the garden centre.

review stars review stars review stars review stars review stars   25th August 2015
Review Comments
A pleasant cleaning contact weekly. Only 2 his cleaning very helpful to know I could have extra care if I need it in future.

review stars review stars review stars review stars review stars   25th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Shopping Cannot complain, always pleasant and good for a laugh.

review stars review stars review stars review stars review stars   25th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
It is mainly house chores because I cannot “reach high or “crawl low” and get tired quickly!!!

review stars review stars review stars review stars review stars   25th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Very good. I also have Jane Ward and Smith Michaela. At weekends and on Tuesdays, As I have told you before. I wished you did so minutes in evening. I have to use another company then not so good.

review stars review stars review stars review stars review stars   25th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Help to shower and dress rub cream on legs, back, arm.

review stars review stars review stars review stars review stars   25th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Domestic Reliable and consistant.

review stars review stars review stars review stars review stars   24th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
For 2 hours per week personal care- with shower & lotion on my back (for a cute invitation) Both carers and katerina dining Wendy’s holiday have been matched to understand my rare water already. During my tour they assist with household tasks. It is amazing how much support I received from each of them. I am now 88 and this is a new and valuable experience.

review stars review stars review stars review stars review stars   24th August 2015
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Is very good.

« 1 2 3 4 5 »