Benefits of a Trusted Trader scheme

Trusted Trader schemes protect consumers

• Doorstep trading, crime, scammers and fraudsters are a problem across the country.
• Consumers are told to ask for recommendations from friends or family, or check their local council website to see if there is a source of reputable tradespeople.
• With so many trader schemes of varying quality, consumers are left feeling confused or wary.

How do residents find reputable tradespeople in your area?

• Trusted Trader schemes proide a user friendly search facility for vetted members.
• Our schemes include a UK call centre to assist vulnerable and non internet users find a vetted business.

Trusted Trader members are fully vetted and monitored

Members must conform to a standard Code of Practice in use by all schemes, such as:

• meeting the Trusted Trader scheme commitment to fair and honest trading
• not engaging in high pressure selling, cold calling or doorstep selling
• complying with all relevant consumer protection law
• ensuring all consumer enquires are responded to in a professional manner
• not take advantage of vulnerable consumers, offering additional assistance if possible
• abide by the Trusted Trader complaints process including potential escalation to the schemes Alternate Dispute Resolution (ADR) provider, managed by Kent County Council

Trusted Trader helps the local economy

• Local small businesses that become vetted traders gain increased credibility.
• Members generate more work which can lead to businesses taking on more staff.
• Available vetted businesses reduces the impact and effectiveness of rogue trading.
• We measure the value a scheme brings to a local economy, useful for budgetary justifications.

Setting up or migrating a scheme is straightforward

• We have done this numerous times, we have overcome most obstacles and objections.
• There is minimal resource impact on Trading Standards.
• Schemes are funded by membership fees with cost recovery for Trading Standards resource.

Next Steps - learn more or get in touch

Follow the links below to learn more, see case studies or view promotional videos.
About Us | Norfolk | Edinburgh | Renfrewshire | East Lothian | Angus | Fife | Scheme Videos

If you would like more information, or would like to discuss the possibility of setting up or migrating a Trusted Trader scheme, please email Steve Richardson, Managing Director of Trusted Directory Services (TDS). He will be able to answer any questions, arrange a meeting or demonstration via teams or in person.

Alternatively you can telephone Steve Richardson on 01789 614 037.