Trusted Trader
Managing local Trading Standards vetted trader schemes

Benefits of a Trusted Trader scheme

Trusted Trader schemes protect consumers

  • Doorstep trading, crime, scammers and fraudsters are a problem across the country.
  • Consumers are told to ask for recommendations from friends or family, or check their local council website to see if there is a source of reputable tradespeople.
  • With so many trader schemes of varying quality, consumers are left feeling confused or wary.

How do residents find reputable tradespeople in your area?

  • Trusted Trader schemes proide a user friendly search facility for vetted members.
  • Our schemes include a UK call centre to assist vulnerable and non internet users find a vetted business.

Trusted Trader members are fully vetted and monitored

    Members must conform to a standard Code of Practice in use by all schemes, such as:
  • meeting the Trusted Trader scheme commitment to fair and honest trading
  • not engaging in high pressure selling, cold calling or doorstep selling
  • complying with all relevant consumer protection law
  • ensuring all consumer enquires are responded to in a professional manner
  • not take advantage of vulnerable consumers, offering additional assistance if possible
  • abide by the Trusted Trader complaints process including potential escalation to the schemes Alternate Dispute Resolution (ADR) provider, managed by Kent County Council

Trusted Trader helps the local economy

  • Local small businesses that become vetted traders gain increased credibility.
  • Members generate more work which can lead to businesses taking on more staff.
  • Available vetted businesses reduces the impact and effectiveness of rogue trading.
  • We measure the value a scheme brings to a local economy, useful for budgetary justifications.

Setting up or migrating a scheme is straightforward

  • We have done this numerous times, we have overcome most obstacles and objections.
  • There is minimal resource impact on Trading Standards.
  • Schemes are funded by membership fees with cost recovery for Trading Standards resource.

Next Steps - learn more or get in touch

Follow the links below to learn more, see case studies or view promotional videos.
About Us | Norfolk | Edinburgh | Renfrewshire | East Lothian | Angus | Fife | Scheme Videos

If you would like more information, or would like to discuss the possibility of setting up or migrating a Trusted Trader scheme, please email Steve Richardson, Managing Director of Trusted Directory Services (TDS). He will be able to answer any questions, arrange a meeting or demonstration via teams or in person.

Alternatively you can telephone Steve Richardson on 01789 614 037.