NBK - Norwich Bathrooms & Kitchens

We have just had our bathroom refitted by NBK and from start to finish I have found them brilliant to work with.
I chose them over other bathroom installers in the area because they gave me confidence in the way that they created a digital design of the bathroom with me beforehand, as well as their friendly and professional manner.
The installation was very fast and straightforward, with no mess left and friendly contractors.

We had a bathroom refit, including new bath and panelling, w.c. flush+housing, shower unit; including adjusting its height from the floor and the demolition of a wall; re-plastering of ceiling and walls, plus re-tiling of part of the walls and new flooring.
From the moment we first consulted them, we felt there was a rapport and that they were listening to us. When the work began, we were impressed by the thoroughness of all the contractors, but most especially with Richard, the principle fitter, who was throughout reliable, professional and suitably cautious given the age of our property and the problems this threw up.

We have now used NBK 3 times to all our kitchen and bathroom upgrades. We have been very impressed with the quality of design and workmanship. From the design staff to fitters and support staff everyone kept us fully informed with nothing being too much trouble, plus being totally flexible to change requests. We highly recommend NBK and thank you to all the team.

Shower Room

From design to finish, this was a good experience. We are delighted with the service provided, the quality of the work undertaken and the customer service provided. They weren't the cheapest quote we had but the fact that all the trades were well experienced and are part of the company (subcontractors are not used) was reassuring and worthwhile. The quality of the fittings and fixtures is first rate. The design choices and advice given at all stages proved sound and we now have a fabulous shower room!

Complete kitchen/dining room refurbishment.
Customer is king with this company. Not wishing to project manage, we put our faith and budget into the hands of NBK. Best decision we could have made. The whole team from Tony (design) and Meghan to Ryan our project manager, Millie Installations Manager and the fantastic guys who installed our lovely kitchen and matching dining room units - all are professional, skilled and totally reliable.
It takes a special sort of company to deliver this degree of customer satisfaction.
Our property still requires further refurbishment - we will not be looking elsewhere.

We used NBK (Norwich Bathrooms and Kitchens) to supply and install a new kitchen at our Mulbarton home.

Before placing an order we had three or four meetings with the Design Team to ensure we had everything correct. At no time were we put under pressure during this consultation period. The team were patient and helped to ensure we obtained the result we wanted.

Just before an order was placed a site meeting was held with the Project Team to check designs and agree sighting of electric sockets etc.

The order was placed and installation date agreed with an expected installation period, this was exceeded by two days because of Installation Team illness and injury. However their communication was excellent and we were never left not knowing what was happening.

We cannot give enough positive feedback to this company and their operatives. All members of the company from Director to Labourer were friendly, respectful and a pleasure to deal with.

NBK will never be the cheapest, but if you want that you should look elsewhere. If you want something special, deal with a team who care and have a value for money product, then you do need to speak with these guys.

We have used NBK a few times, 3 beautiful bathrooms and a range of small jobs. They are professional, friendly, responsive, their aftercare is unrivalled and more than once helped us significantly with incidents not related to their usual business of kitchens and bathrooms. They say you get what you pay for and certainly do with NBK, outstanding.

We used NBK for refurbishing two bathrooms and were impressed by their service. From our first contact in the Norwich showroom with Stuart and then with James for planning and choosing the kit, the process was clear and advice helpful. The installation team (Lee H., Richard, Stu the plasterer, Jake the electrician & Ryan project manager) were all very professional and tidied up at the end of each day. Communication throughout was excellent and we particularly appreciated efforts to recycle unwanted materials. We wouldn’t hesitate to recommend NBK to others.

Complete new kitchen.
Made extremely welcome at the Diss show room. Following days, we were visited by the Team to give new ideas and sufficiency of new kitchen, and were happy to go ahead. Back to Diss show room to see illustrations and ideas to enhance with wall tiles; work tops and floor covering.
Date was given for start and effectively was within that week.
Old kitchen removed on first day, with part electrical work done to make way for new kitchen to be fitted.
All work carried out efficiently and made tidy by the end of each day.
A brilliant Team whom we would recommend. First rate workers and caring in every aspect of their work, often asking us if everything is okay.
Thank you for everything!
Colin and Brenda Basham

We recently decided to replace a conventional bath and overhead shower with a walk-in shower. Having heard a couple of good reports of NBK, we visited the showroom at Heigham Road and subsequently arranged for a site visit to explore options.

We found the staff to be pleasant and professional and soon decided to place the work with them. We do not regret the decision. The bathroom concerned was in an old building and was irregularly shaped and there were inevitably some to-ing and fro-ing before the final specification was arrived at. The NBK staff were constructive throughout.

When it came to installation, the fitter (Lee) was prompt, tidy, skilled and very hard-working. We were kept informed of the cost implications of changes and the project was completed ahead of time.

All the NBK staff we encountered were polite and efficient and we would not hesitate to engage the firm again if another similar project arises.

Expert service from our first visit to the showroom all through to the courtesy call a couple of weeks after completion just to make sure everything was ok.
The staff couldn’t have been more helpful and our fitter Lee was just the best.
Couldn’t be happier with our refurbed bathroom .Highly recommend to contact these guys if thinking of having any like work done.

We've used NBK for several bathroom projects. Their service and support is exceptional. They always meet the brief, offer different solutions and meet deadlines. Great communication throughout and their staff are always polite, tidy and helpful.

Update to kitchen and en-suite shower room.
Very professional, from initial visit to showroom through to aftersales service.
Listened to our requirements and guided us through the process so we ended up getting what we wanted.

We thought NBK were excellent. They took a genuine interest in our needs and circumstances, and were willing and able to accommodate all our particular requirements. At all times they were extremely courteous and professional, and I have no hesitation in recommending them (we did research other firms in the Norwich/Norfolk area but by far we felt they would be the best; they didn't disappoint).

Complete Kitchen and en suite refurbishment.
Having had previous experience of NBK services we knew this was a first ( and only ) port of call for these projects. This company puts the customer right at the heart of the whole process and because they manage it from start to finish they create a solid basis for confidence in their business. You know you'll get a first class job. Any issues are dealt with quickly and efficiently and the fitting team they have established provide a totally professional as well as experienced service. Even when the work is complete NBK are at pains to ensure all has been accomplished to the customer's satisfaction. Now that NBK are much larger than when we first encountered them they have not lost any of their PR skills - they have clearly made this a core part of their modus operandi.
It goes without saying that we are delighted with both kitchen and en suite.

We used NBK to plan and install a new kitchen. Because we were not living in the property, and were not close at hand, we needed a company we could trust and that would contact us if any issues arose. NBK certainly delivered on this. The planning phase was a combination of site meetings and visits to NBK’s well presented showroom, handily situated (with parking) close to the centre of Norwich. As we had a blank canvas, we appreciated the ideas NBK came up with. Installation went very smoothly. Any issues arising were resolved with a quick phone call. Overall, NBK were great to deal with and I do not hesitate to recommend them.

NBK come highly recommended in all aspects. Indeed, we entrusted our complete house renovation to Gareth and his team. The transformation was phenomenal in all respects. Attention to detail was superb and included multiple bespoke requests from us, which were quickly turned into reality by the very attentive NBK team. Further, the after sales service has been flawless and NBK certainly go “above and beyond” in this department too. From complete building work through to the colour of the tint on your glass fronted kitchen cabinets, NBK does it all. Quite simply, there’s no need to look anywhere else to fulfil your requirements.

If you need a new bathroom or kitchen, I would thoroughly recommend NBK.
We have had a bathroom, shower room and a full kitchen refurbishment. NBK are an exceptional company. Yes, they are a bit more expensive but you get the complete service from the assistance in the showroom, designing your dream bathroom or kitchen to the project managers and fitters. Everyone is professional, friendly and very hardworking. You know that they are dedicated to give the customer an extremely high standard of service.
You also get peace of mind using NBK too, everything is in house so you have the knowledge that they will rectify any problem and nothing is too much trouble. Someone is always there to help and advise even when the installation is complete.
I'm just sad that I have no more installations for them to do. If I did, I would not hesitate to use NBK again.

We have had a bathroom & kitchen installed and can’t praise the service we received from NBK enough from initial visit through to the work being completed. Any issues that have arisen afterwards have been dealt with promptly and with no disputes or issues. Happy to recommend NBK to anybody wanting a design and installation project managed from start to finish and beyond

A complete renovation on our house and Annexe. Absolutely brilliant. New kitchens bathrooms and other works. All to a very high standard. So nice to have the projects overseen and dealt with by a company who really knows what they are doing, rather than dealing with individuals. All aftercare dealt with straight away. Would thoroughly recommend to anyone.