In association with Norfolk County Council
Norfolk
Trusted Trader
Trading Standards Approved

Green Home Energy Solutions

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 4.9 out of 5 based on 232 reviews and feedback
Trusted Trader since 2012

Green Home Energy Solutions
19a The Green, Upton
Norwich
NR13 6BA
01603 713816
07941 198 910

Business Information

Based in Norwich and covering the east of England, the company was set up to specialise in Photovoltaic Solar Systems using over 23 years of electrical experience in domestic, commercial & industrial backgrounds, to help our established customer portfolio save energy and reduce their carbon emissions.

Since then the company has expanded to include a range of renewable products including Biomass boilers, Air Source Heat Pumps and Battery storage systems.

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Reviews and Feedback

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4.9 out of 5 based on 232 reviews.
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review stars review stars review stars review stars review stars   15th April 2024
Value of Products/Services or Work Performed: £5001 - £25,000
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Very helpful before, during and after installation.
review stars review stars review stars review stars review stars   21st March 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Our project was installation of a 5Kwp solar panel array on the roof of a 3-storey town house linked to a 10Kwh Solar Edge DC-coupled battery. A Solar Edge hybrid inverter was used and a My Energy "Eddi" diverter. We also had a Myenergy "Zappi" EV charger fitted at the same time. The work was carried out in a thoroughly professional manner, as promised and on time. The size of the system installed was well-optimised to our property and energy usage patterns. Greenhome people provided us with sound advice at all times. The Solar Edge and My Energy apps. that monitor the equipment are quite slick and provide good information on how it is operating. Greenhome technicians set these up for us on the day of installation. They also helped with registering the system with the National Grid which was required before a SEG tariff could be set up with our energy supplier. Operation of the equipment requires on-going optimisation to our energy usage patterns, changes in the contract arrangements with our energy supplier etc. so the ease of getting-in-touch with Greenhome for advice is very welcome. We found their quotations for equipment and installation costs to be in line with our expectations based on our pre-contarct web-based research. That said, it was quite an expensive project. In this respect, it is a welcome thing that the solar+battery installation is VAT free. The EV charger installation, however, does attract VAT.
review stars review stars review stars review stars review stars   25th February 2024
Value of Products/Services or Work Performed: £1 - £1000
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The team at Green Home Energy Solutions we're very helpful! Communication was top notch with a fast service. Sandra was wonderful to work with.
review stars review stars review stars review stars review stars   19th January 2024
Value of Products/Services or Work Performed: £25,000+
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PV ground array and batteries installed. From the moment I enquired about putting in the system all the way through to installation and commissioning, all the people I dealt with were helpful, enthusiastic and professional.

review stars review stars review stars review stars review stars   22nd December 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Installation of Tesla Power Wall battery storage system was carried out perfectly to plan with excellent after sales back up.
review stars review stars review stars review stars review stars   15th December 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Green Home Energy Solutions had been recommended to us by several local people. The Company quoted for and installed Solar Panels and a Storage Batteries system. After initial discussions with the Company representative, who answered all our questions and provided a comprehensive and detailed quote, a date was set and scaffolding was put in place. The whole process was well-organised and everything was installed to plan and on time. Can thoroughly recommend the Company's work ethic.
review stars review stars review stars review stars review stars   23rd November 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Green Home Energy Solutions advised us on, and then installed, 14 solar panels, an Eddi and a battery. They explained the different options that were available, helped us think through what our current and future needs might be, and were very patient with answering all our questions. And we asked a lot! They guided us through the preparatory stage and kept us informed at every point. The installation team were very professional and like everyone who works at Green Home, were very genuine people. They treated our home with respect and left it clean and tidy. Once the installation was completed, they helped us set up the apps on our phone and talked us through the types of energy tariffs available. We recommend them highly. Originally, we were going to go with another company, but hearing all the good things our neighbors had to say about Green Home, we decided to switch and we are very glad that we did. They very experienced and have been installing solar systems for many years, and they are also available to answer questions and solve any issues.

review stars review stars   12th November 2023
Value of Products/Services or Work Performed: £1 - £1000
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I have a biomass boiler which clearly had a broken part, I was advised off call out charge, given details of parts to order and arranged for them to service and fit parts. All bills paid, but my boiler didn’t work. So the engineer came back and despite me pointing out there are a lot of unburnt pellets in ash drawer, decided it was the flow of pellets. Following this the boiler didn’t light once but I was charged a further £180. The Engineer came back again and I had been doing my own investigation into problem and the number of unburnt pellets in the ash drawer, this time also pointing out a gap at grate, which it transpires has warped out of shape allowing pellets to drop through. Since this has been straightened it has kit first time everytime but they yet again charged me £120 call out fee when this problem has clearly been there from outset.

Moderator Response
BUSINESS RESPONSE: Thank you for your feedback which is always welcome. Unfortunately this is a biomass boiler that we were not familiar with, which we did explain when you first contacted us. With biomass boilers there can be a number of reasons why something isn’t working, often it's a case of elimination and working through a process to get to the bottom of the fault. At every visit we have left the boiler up and running and working, having tried to respond to any faults that have been seen and believing the problem to be solved. You were indeed helpful in noticing the gap which alerted to the collection box being misshapen, we are pleased that this has resolved the issue for you. We are sorry that it took a couple of visits to get to the root cause of the problem.
review stars review stars review stars review stars review stars   5th September 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Green Home installed solar panels, a diverter and a Tesla powerwall and upgraded our fuse box.

Right from the first contact through to completing installation the whole job was completed very professionally. Phone and email contacts were always available, helpful and all their responses were timely. The installers came when arranged and were very professional and went the extra mile to make sure that everything was done to our satisfaction. We had one outstanding issue on the diverter setup which was rectified immediately. We could not have asked for any more from either the installers and office staff - many thanks for looking after us.

I would have no hesitation in recommending Green Home. Thanks for a great job.
review stars review stars review stars review stars review stars   25th August 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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This is the second installation that I've had with Green Home Energy Solutions. Their team were on time, polite and professional throughout. Nothing was too much trouble.

I have recommended several of my friends to them and they have been just as impressed.

Communication from the start has been very good, despite how busy they are.
review stars review stars review stars review stars review stars   23rd August 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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We had Tesla Power Wall 2 solar battery and My-Energi Eddi power diverter together with a My-Energi Zappi EV charger installed to enhance our existing solar PV system.
From the first contact then on to the survey, installation and finally the commissioning of the system.
The personable friendly and professional approach of all staff was impressive in the extreme.
All our questions were readily and fully answered. All dates and times for the survey and installation were fully met.

The quality of workmanship and the finished system was superb!

Review Image 1 for Green Home Energy Solutions Review Image 2 for Green Home Energy Solutions 
review stars review stars review stars review stars review stars   12th August 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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GHES are one of the best companies I have dealt with for a very long time.
All of the people have been very pleasant and helpful throughout and the work carried out to a high standard.
Had one new component failed to work when fitted but was replaced and fixed very quickly with system now working perfectly.

I HAVE NO HESITATION IN AWARDING 5 STARS TO GHES.
review stars review stars review stars review stars review stars   10th August 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Installation of Solar PV panels and Powerwall. Green Home Energy Solutions are extremely helpful and a pleasure to deal with. This installation team were polite, helpful and very tidy. We are very happy with the work and would highly recommend.

review stars review stars review stars review stars review stars   4th August 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Installer arrived on time and carried out an excellent job, leaving the area tidy after completion. We've used Green Home for all our renewable heating work and would definitely recommend.

Review Image 1 for Green Home Energy Solutions by Iain Andrews 
review stars review stars review stars review stars review stars   4th August 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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ROOF SOLAR PANELS AND BATTERY
review stars review stars review stars review stars review stars   13th July 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Solar panels installed and Tesla battery. We were unsure whether to go ahead with the battery but now delighted we have done so. Work carried out efficiently and when scheduled. Would be very happy to recommend.
review stars review stars review stars review stars review stars   4th July 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Excellent company to deal with. First class communication from initial contact through to install and commissioning of solar panel and battery system. All the work was carried out in an efficient and friendly manor, to a high standard and to time scales agreed. Would highly recommend to anyone looking for renewables installation.
review stars review stars review stars review stars review stars   13th June 2023
Value of Products/Services or Work Performed: £25,000+
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In short.... First Class.

Peter and the team took us through the whole process of our solar and battery install in clear understandable steps. They handled all the paperwork permission process with UK Power Networks and arranged the scaffolding for our property well in advance making the install really smooth. Both myself and my partner work from home and all the Green Home guys onsite worked with us to minimise disruption and make sure we were up and running as quickly as possible. We have been really pleased and impressed with the service and support from the Green Home guys and will definitely use them again.

Great service!
review stars review stars review stars review stars review stars   26th May 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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After speaking to a colleague at work I decided to go ahead with a solar install along with battery back up
He gave me the number he used and after a home visit the Solar instal was soon booked in
Great service
The battery took longer due to the waiting time for a Tesla power wall
All paperwork and permits gained and I was kept up to date with progress

Tesla battery has just been installed and what a bit of kit it is
Great installers very helpful

Thanks again

Review Image 1 for Green Home Energy Solutions by Rob O’Brien 
review stars review stars review stars review stars review stars   22nd May 2023
Value of Products/Services or Work Performed: £25,000+
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Solar panel installation (both roof and ground) as well as Tesla Powerwall battery installation.
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