In association with Norfolk County Council
Norfolk
Trusted Trader
Trading Standards Approved

Lock East Ltd

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 5.0 out of 5 based on 37 reviews and feedback
Trusted Trader since 2023

Lock East Ltd
The Stables, Summer Road
Walsham-Le-Willows
IP31 3AJ
07379 358 440
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Business Information

Lock East is a local mobile locksmith and security business covering Thetford and surrounding areas in East Anglia. Some areas we cover local locksmith services are - Thetford, Attleborough, Watton, East Harling, Wymondham, Dereham, Brandon, Bury St Edmunds, Lakenheath, Mildenhall and surrounding villages.

We provide a friendly, reliable and professional emergency locksmith service service 24 hours a day, 7 days a week. We also provide non-emergency service so all of your locksmith needs are covered.

We are highly trained by the Master Locksmith Association (MLA) and are DBS checked. We will always visit your property or business in uniform and carrying ID for your peace of mind. We price our services in-line with the recommended pricing set my the MLA.

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Reviews and Feedback

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5.0 out of 5 based on 37 reviews.
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review stars review stars review stars review stars review stars   7th January 2024
Value of Products/Services or Work Performed: £1 - £1000
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Called Luke to fix my Mum's Back door lock which we couldn't open. He was open about the callout charge & explained he had most things on his van, & if not he could order. He asked if we wished to proceed. He gave us a time he could be with us same morning we called, he then called to say he was en route. We needed a new barrel which was fitted there and then after we confirmed the cost was fine. Luke was very professional but warm & polite ( bearing with us as my Mum is hard of hearing). He was tidy & cleared away behind himself. We would not hesitate to call in future
review stars review stars review stars review stars review stars   6th November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Luke helped us to solve our issue of a snapped key in our door lock.
We rang him as soon and it happened and he was able to come out that morning. He completed the work with a high level of professionalism, even adjusting the lock for us to ensure it didn’t happen again and cutting a fresh key.

The work was quick and tidy and a great price.

Would highly recommend Lock East for a friendly, professional and trustworthy service!

review stars review stars review stars review stars review stars   3rd November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Great chap, quickly helped with key stuck in the lock. Much cheaper than expected just overall great service would 100% recommend!
review stars review stars review stars review stars review stars   25th October 2023
Value of Products/Services or Work Performed: £1 - £1000
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Had an emergency as we were locked out due to key left in lock on inside of door.
I called Lock East and, although we live 10-12 miles away the problem was solved within half an hour. Excellent and friendly service. Would definitely call Lock East before anybody else if we have another problem, although I hope we won't need them again!!

review stars review stars review stars review stars review stars   23rd October 2023
Value of Products/Services or Work Performed: £1 - £1000
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He was friendly and courteous. He completed the work promptly and efficiently.
review stars review stars review stars review stars review stars   27th September 2023
Value of Products/Services or Work Performed: £1 - £1000
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When I phoned he managed to come in 10 minutes! Only fitted the parts needed not insisting I needed a complete new lock.

review stars review stars review stars review stars review stars   5th September 2023
Value of Products/Services or Work Performed: £1 - £1000
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Urgent call out to business address due to problem with electronic key pad on a safe.
Like responded very swiftly and was on site shortly after and remedied the issue.

review stars review stars review stars review stars review stars   13th August 2023
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service. We had various companies look at our windows as they would not open. All quoted to replace every window in the house. Lock east managed to open them all and replace the damaged mechanism’s. He was fast and professional. Definitely recommended! Real magician:)
review stars review stars review stars review stars review stars   23rd July 2023
Value of Products/Services or Work Performed: £1 - £1000
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Woke up in the morning unable to unlock or open our patio doors. Contacted Luke who responded straight away and arrived when he said he would and was able to fix our problem straight away. He was friendly and tidy with his work and we was relieved and thankful that he had been recommended to us.
review stars review stars review stars review stars review stars   8th July 2023
Value of Products/Services or Work Performed: £1 - £1000
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I was so relieved to find such a reliable and trustworthy locksmith. The workmanship was excellent. Easily rectified my issue and provided outstanding customer service. I was so impressed i then passed the details onto a neighbour and a friend who had both been asking for a locksmith the very same day.
I will never need to look for a locksmith again.
review stars review stars review stars review stars review stars   29th June 2023
Value of Products/Services or Work Performed: £1 - £1000
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Amazing Service , had a problem this morning with the door to my business . Luke was on the scene within 2 hours !! Efficient, Professional and very competitively priced. Excellent service. Highly recommend 👌
review stars review stars review stars review stars review stars   9th June 2023
Value of Products/Services or Work Performed: £1 - £1000
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First time using Luke at Lock East Ltd and I was really impressed with the quality of service that I received. Luke came out really quickly, I found him really friendly and professional and he explained everything he was doing. He replaced one lock and repaired two others for a very reasonable fee. I would definitely use him again should the need arise and wouldn’t hesitate to recommend him.
review stars review stars review stars review stars review stars   26th May 2023
Value of Products/Services or Work Performed: £1 - £1000
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A lovely man come out to solve problem very fast and very good price thanks so much
review stars review stars review stars review stars review stars   25th May 2023
Value of Products/Services or Work Performed: £1 - £1000
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Luke at Lock East went the extra mile to help me secure my elderly mothers house with new locks. He arrived when promised, was polite and friendly and completed the required work at a very reasonable price. I will be using Lock East again whenever I have any lock issues. Thank you Luke.

review stars review stars review stars review stars review stars   4th May 2023
Value of Products/Services or Work Performed: £1 - £1000
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Luke responded quickly and was very reasonable priced. I would definitely use him again.
review stars review stars review stars review stars review stars   4th May 2023
Value of Products/Services or Work Performed: £1 - £1000
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Locked out of vehicle containing valuable and temperature sensitive products.
Very courteous and very efficient. Superb service.

review stars review stars review stars review stars review stars   3rd May 2023
Value of Products/Services or Work Performed: £1 - £1000
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I was unable to unlock my front door, so I contacted Lock East, who were very quick to respond to my issues. Amazing service and such a lovely person to have in your home who you can see takes great pride in his workmanship. Also so nice and understanding of my very nervous rescue dog. Extremely fair prices and excellent service which I would recommend to anyone having lock issues.
review stars review stars review stars review stars review stars   27th April 2023
Value of Products/Services or Work Performed: £1 - £1000
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Great overall customer service.

review stars review stars review stars review stars review stars   25th April 2023
Value of Products/Services or Work Performed: £1 - £1000
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I had a broken front door lock that I needed to be replaced. After an initial email contact Luke phoned me back within 20 minutes which I was impressed with. He was very polite professional & very helpful. He said that he could be with me in half and hour and he was true to his words. He started & completed the job within 35 to 40 minutes with no mess & no fuss. His price was very competitive for the work carried out. And I would have no hesitation in recommending his company to friends & family. I will definitely use him again if the need arises. All in all a sterling job.

review stars review stars review stars review stars review stars   5th April 2023
Value of Products/Services or Work Performed: £1 - £1000
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Prompt, excellent and exceptionally pleasant service. Recommended without hesitation.
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