Lock East Ltd
5.0 out of 5 based on
31 reviews and feedback
Trusted Trader since 2023
Member Categories and Services
Locksmiths, Key Cutting, Emergency Locksmiths, UPVC Door and Window Locks Repairs, Security Equipment Installers, CCTV Installation, CCTV & Video Security, Smart Home Technology, Security Equipment, Car Key Cutting, Emergency Boarding UpTrade Associations
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Business Information
Lock East is a local mobile locksmith and security business covering Thetford and surrounding areas in East Anglia. Some areas we cover local locksmith services are - Thetford, Attleborough, Watton, East Harling, Wymondham, Dereham, Brandon, Bury St Edmunds, Lakenheath, Mildenhall and surrounding villages.
We provide a friendly, reliable and professional emergency locksmith service service 24 hours a day, 7 days a week. We also provide non-emergency service so all of your locksmith needs are covered.
We are highly trained by the Master Locksmith Association (MLA) and are DBS checked. We will always visit your property or business in uniform and carrying ID for your peace of mind. We price our services in-line with the recommended pricing set my the MLA.
We provide a friendly, reliable and professional emergency locksmith service service 24 hours a day, 7 days a week. We also provide non-emergency service so all of your locksmith needs are covered.
We are highly trained by the Master Locksmith Association (MLA) and are DBS checked. We will always visit your property or business in uniform and carrying ID for your peace of mind. We price our services in-line with the recommended pricing set my the MLA.
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Reviews and Feedback
5.0 out of 5 based on
31 reviews.
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5th September 2023Value of Products/Services or Work Performed: £1 - £1000
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Urgent call out to business address due to problem with electronic key pad on a safe.
Like responded very swiftly and was on site shortly after and remedied the issue.
Like responded very swiftly and was on site shortly after and remedied the issue.
13th August 2023Value of Products/Services or Work Performed: £1 - £1000
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Excellent service. We had various companies look at our windows as they would not open. All quoted to replace every window in the house. Lock east managed to open them all and replace the damaged mechanism’s. He was fast and professional. Definitely recommended! Real magician:)
Eszter
23rd July 2023Value of Products/Services or Work Performed: £1 - £1000
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Woke up in the morning unable to unlock or open our patio doors. Contacted Luke who responded straight away and arrived when he said he would and was able to fix our problem straight away. He was friendly and tidy with his work and we was relieved and thankful that he had been recommended to us.
Lisa Dow
8th July 2023Value of Products/Services or Work Performed: £1 - £1000
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I was so relieved to find such a reliable and trustworthy locksmith. The workmanship was excellent. Easily rectified my issue and provided outstanding customer service. I was so impressed i then passed the details onto a neighbour and a friend who had both been asking for a locksmith the very same day.
I will never need to look for a locksmith again.
I will never need to look for a locksmith again.
Amy
29th June 2023Value of Products/Services or Work Performed: £1 - £1000
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Amazing Service , had a problem this morning with the door to my business . Luke was on the scene within 2 hours !! Efficient, Professional and very competitively priced. Excellent service. Highly recommend 👌
Dutch Flower Parade
9th June 2023Value of Products/Services or Work Performed: £1 - £1000
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First time using Luke at Lock East Ltd and I was really impressed with the quality of service that I received. Luke came out really quickly, I found him really friendly and professional and he explained everything he was doing. He replaced one lock and repaired two others for a very reasonable fee. I would definitely use him again should the need arise and wouldn’t hesitate to recommend him.
Nicki
26th May 2023Value of Products/Services or Work Performed: £1 - £1000
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A lovely man come out to solve problem very fast and very good price thanks so much
Kelly
25th May 2023Value of Products/Services or Work Performed: £1 - £1000
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Luke at Lock East went the extra mile to help me secure my elderly mothers house with new locks. He arrived when promised, was polite and friendly and completed the required work at a very reasonable price. I will be using Lock East again whenever I have any lock issues. Thank you Luke.
4th May 2023Value of Products/Services or Work Performed: £1 - £1000
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Luke responded quickly and was very reasonable priced. I would definitely use him again.
Rachael
4th May 2023Value of Products/Services or Work Performed: £1 - £1000
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Locked out of vehicle containing valuable and temperature sensitive products.
Very courteous and very efficient. Superb service.
Very courteous and very efficient. Superb service.
3rd May 2023Value of Products/Services or Work Performed: £1 - £1000
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I was unable to unlock my front door, so I contacted Lock East, who were very quick to respond to my issues. Amazing service and such a lovely person to have in your home who you can see takes great pride in his workmanship. Also so nice and understanding of my very nervous rescue dog. Extremely fair prices and excellent service which I would recommend to anyone having lock issues.
Debbie
27th April 2023Value of Products/Services or Work Performed: £1 - £1000
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Great overall customer service.
25th April 2023Value of Products/Services or Work Performed: £1 - £1000
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I had a broken front door lock that I needed to be replaced. After an initial email contact Luke phoned me back within 20 minutes which I was impressed with. He was very polite professional & very helpful. He said that he could be with me in half and hour and he was true to his words. He started & completed the job within 35 to 40 minutes with no mess & no fuss. His price was very competitive for the work carried out. And I would have no hesitation in recommending his company to friends & family. I will definitely use him again if the need arises. All in all a sterling job.
5th April 2023Value of Products/Services or Work Performed: £1 - £1000
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Prompt, excellent and exceptionally pleasant service. Recommended without hesitation.
Roger Pugh
1st April 2023Value of Products/Services or Work Performed: £1 - £1000
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Replacement of locking mechanism on patio door.
Contacted Luke at lunchtime he made a temporary repair, ordered new parts and fitted next day.
Excellent service.
Contacted Luke at lunchtime he made a temporary repair, ordered new parts and fitted next day.
Excellent service.
Mr Denis Mcmorrow
30th March 2023Value of Products/Services or Work Performed: £1 - £1000
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Did an excellent job on my French window lock which had been playing up for some time.
Despite taking some time he only charged the basic call out fee. Left the work area clean and tidy.
Despite taking some time he only charged the basic call out fee. Left the work area clean and tidy.
24th March 2023Value of Products/Services or Work Performed: £1 - £1000
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Luke at Lock East fitted new locks and panic bar at our commercial premises. Due to factors related to the building and our particular requirements this was not straightforward, but he worked around the issues and solved the difficulties. He were very reliable in attending when he said he would and we particularly appreciated him keeping us informed as the work progressed. We would have no hesitation in recommending him and will definitely be using him again ourselves.
Metcalfe Copeman & Pettefar Solicitors
23rd March 2023Value of Products/Services or Work Performed: £1 - £1000
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Really great experience with Luke Carroll from Lock East.
Called about one broken lock with a missing handle and another where the catch wouldn't stay on.
He was out to me on the same day. Fixed the slipping catch and got a lock into the one that was broken. He didn't have the right size handle but came back and fitted it the next day.
Super easy to deal with, prompt and friendly. Highly reccomended!
Called about one broken lock with a missing handle and another where the catch wouldn't stay on.
He was out to me on the same day. Fixed the slipping catch and got a lock into the one that was broken. He didn't have the right size handle but came back and fitted it the next day.
Super easy to deal with, prompt and friendly. Highly reccomended!
Josh Walsh
16th March 2023Value of Products/Services or Work Performed: £1 - £1000
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A very pleasant trader. Repaired my system quickly and efficiently.
Fred Ellison
16th March 2023Value of Products/Services or Work Performed: £1 - £1000
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The trader was very polite and very professional. He was at the premises very quickly. Highly recommended.
Brian Trimmer