RLS Computer Services Limited

Both PCs were checked over per my request, plus extra internet cables. Rob and his team took an exact, professional, and polite approach every step of the way.

When it came to customer service, Rob and his team did not knock it out of the ballpark; instead, they hit it around the Solar System and beyond!

A pleasure to meet both of them, they gave great and help with our problem. The work and service are both excellent and I would not think of using anyone else.

Recently transferred data, and within last week checked what i thought was a scam. All in all a first class service, with nothing being to much trouble.

Recommending and supplying a new PC - good advice received plus speedy supply of the product.
Transfer of broadband and phone package from Plusnet to BT completed successfully and efficiently.
Regular updates and servicing ensure that my PC is always working well.

I have used RLS for over 15 years. They supply all of my hardware, maintain all my IT and are responsible for keeping everything updated. The service has always been excellent but apart from that I have the peace of mind of knowing that everything always works.

I have had a contract with RLS Computer Services for the past 13 years, and it has been worth its weight in gold. If I have had any problems with my PC, they have been attended to swiftly. Recently I had a succession of glitches, unrelated to each other, and Rob took great trouble to repair the faults, all under my contract, and to monitor the PC afterwards to ensure all was in order. I would definitely recommend anybody, either as a private individual or a business owner, to take out a contract with RLS Computer Services for all their 'techie' needs.

I have had a contract with RLS since 2010 and have always been pleased with the service. Recently, my computer had three (unrelated) glitches in consecutive weeks. Rob attended promptly, repaired the PC and explained what the problem(s) had been. Best of all, the majority of the costs s were covered by my contract. I would definitely recommend any individual or business to have a contract with RLS. They have saved me a lot of stress over the years.

I have been a happy customer for many years, using the home support plan to get help quickly for any problem. I have just bought a printer from them, and it was just two days between ordering and having it set up for me, complete with demonstration on how to use it. I would recommend them to anyone.

our computer was running very slowly and feeling really unwell. The service was excellent, from the initial phone call through to the delivery back. Tom kept us very well informed at all stages and made clear our options.

Supply of reconditioned laptop Laptop arrived well packaged on day expected and looks like brand new.

Repair to printer plus upgrade to laptop. First class service. Very good communication and explanation of fault, very knowledgeable and helpful.
Thoroughly recommended.

Upgrade to PC.
Complete health check Work was completed successfully and speedily, and within the cost frame work agreed beforehand.

Health check on Laptop
Updating tablet and telephone I found both Rob and Tom very helpful and explained how things worked. Excellent.

Clean internal workings. Improved contacts within computer.
General service and check.
Returned a fully working PC which was previously not booting up. A complete quote was not given at the start as it was not clear what the problem was.
All staff were very friendly, gave a detailed explanation of the work done and answered all our questions.

Computer yearly service This company has always looked after my computer and the service has been excellent.

Updating of desktop and laptop computers. Excellent service - highly recommended.

Computer service.
Part of regular payment plan.

Error on Computer. Reverted it from windows 8.1 to 8 He explained things in language I could understand.Upgraded to windows 10. They even collected my computer from home.
Brilliant service.

Update laptop, expand memory, fix windows issues. Professional, helpful, polite and courteous. Extremely helpful and explained well.

Problem with charging. No fault found - a mystery, but the firm only charged for what they did. I had prepared for a bigger outlay and was pleased they were honest and said it would not be necessary.

Salvage bust computer

New screen on laptop Excellent service

Fault on PC. Good efficient service.

Computer was not starting up mechanics repaired. Rob gave excellent advice on my computer and guidance going forward. (I have an out of date computer) Fantastic service, even opened up early in order I could drop off unit outside opening times to accomodate my work schedule.

Blue screen of death. Booting and stability problem. Very friendly. Knowledgeable -could do with a little sign on wooden peace saying 'reception' Just to direct new customers to the office and not the house.

Re-connection of my new router to my solar/panel monitoring system RLS Computer services has always provided me with extremely prompt efficient friendly service. No problem is insoluble to them and I wouldn''t want to be without their support.

Update from windows 7 to windows 10. Professional service.
Clearly explained work to be done.

installed a new bigger solid state drive into my home laptop, excellent job, not as easy as it appeared to be at first. The reason being it needed a huge amount of time to update Windows 10 to the latest version. I can endorse the work of RLS Computers, very impressive. Well organised, kept me up to date on ongoing issues, can''t fault the company, very polite and well informed.

To install a new computer and printer and transfer all data from old computer. Then clean all private information from old computer. Rob is a most charming professional person and was so kind and caring and considerate to our needs we are on elderly couple - and he took time to explain everything very clearly to us.
It was pleasure and delight to have him in our house and do such an excellent job for us. Many thanks Rob.

Sold new ACER laptop installed Email function demonstrated use before leaving. All as requested.

Cleared all APP Systems and upgraded First class work and a very prompt finish.
I was told what work needed to be done before work started.
It was explained in easy to follow way, which was perfect for me , as I am a beginner.

Find problem on laptop. Recovered data and put a new programme on my computer Rob is very helpful and explains what he is doing as usual high standard

Laptop and printer were not working properly. I understood what was being done as it was explained slowly and I was shown as it was being done.

Unable to access my PC due to a corrupted user file.
File repaired and access restored. Fast, friendly and helpful service. Very pleased.

Several technical issues plus training. I have the bronze homeplan with RLS and for me it''s worth every penny. I have had to call Rob on several occasions and the response times have always been under 5 minutes. Rob''s wizardry on the computer is second to none, he also has the patience of a saint. I would recommend RLS to anyone who is looking for instant backup and support, great customer service 10 out of 10 from me.

Complete overhaul and retune As always the service was was excellent sand I was very satisfied with work carried out . Also I was kept up to date with situation I would recommend RLS to anybody . Rob

RLS has provided my broadband & carried out all my computer maintenance for over 10 years. In that time all queries and/or problems have been answered cheerfully, quickly & very competently. I do not hesitate to recommend RLS to all computer users. Very professional at all times

A maintenance contract for keeping two computers healthy and in working order, and to solve as quickly as possible any problems that arise in daily usage. Using remote methods keeps costs down and speeds up solutions. Also to help organise and explain a switch in telephone and internet provider, smoothing out problems. I have been a customer of Rob Lucas and RLS Computers ever since we moved to Norfolk, about twenty years ago. My husband and I were both freelance writers, and the contract we both took offered a vital sense of security, knowing that if something went wrong, we would be up and running again very soon. Later we gradually retired, and recently my husband died, but I would never give up our home contract: it’s so comforting to know that I can seek help for even the most trivial, even silly, problems, as well as being impartially guided about hardware or internet service. We have never been let down, and came to regard Rob as a valued friend. I would recommend his company to anyone, whether for professional, commercial or domestic care.

An excellent and very useful service especially for OAPs As stated above

Rob Lucas was very knowledgeable he knew his computers! Efficient, polite, great explanation of products and company. Will be using RLS in future.

1.Loss of wifi service.
2.Loss of internal/external etc. This has been a frustrating time which RLS did a good job to retrieve all which was required.

Reconnected my PC and setup WI-FI printer. Excellent service, really helped me out of a pickle.

Professional and very friendly.

Remove viruses from computer.

Health check to computer. Very pleased with help. Engineers personality very good. Explained very well.

Clear Malware from laptop. We were very pleased with the service and how much was explained to us. Also advice for how to proceed to keep the computer free from problems.

Health check on a desktop computer. The computer was collected on time and worked on successfully. It was retained promptly and set up in my home to ensure all was running smoothly.

Re-cover data, re-move old hard drive and replace new one. Completely satisfied with service and explanation of works and costs.

New hard drive. Very acceptable.

Repair laptop screen. Very friendly, helpful and informative. Work carried out to a high standard and in quick time. Would definitely use again, and recommend.

Annual health check to PC. Great fast service. No need to worry who is servicing my computer. Totally trustworthy.

Being reminded of what I have learnt and connecting up printer with laptop. The firm is very patient with their client who started laptops far too late to take and remember what I have been told (many times)

Reset broadband service from BT and recabled switched email service from yahoo to BT. From start to finish a first class service everything explained.

Good, efficient service.

Technician call out to restore my computer which had been off line for several days during the Easter week-end
As an elderly female computer user I rely on the help I know is available from RL Computers having had a Support contract with the Firm for a number of years. Mr Lucas is always courteous, helpful and efficient at all times and I have recommended him to many other friends

Installing Windows 8.1 in place of Windows XP. Installing camera for use with Skype. The service provided was all I hoped for and the company was very helpful with answering any questions I had at the time and afterwards. I have been invited to ask if there is anything else I need to know. This is very reassuring for someone like me who was not brought up in the age of computers.

Excellent service and value!

Couldn’t ask for better!

Home use Excellent reliable service. Very approachable. Would definitely recommend to others.

Rebuilt new battery unit for laptop.

Configured chrome browser for emails and setup security. Fine

Fixed a failed to boot laptop. Very pleased with the service and the speedy completion.

Replaced faulty power supply.

Provide deliver & install new Acer PC inc transfer of user data. RLS Computers, always helpful, patient and understanding for an elderly woman who has few technical skills. I have the utmost trust that Mr Lucas will do an excellent job.

Reset customers email password. Fitted new 3v battery. Scanned PC for viruses installed new antivirus software.

The service on my computer seems to be first class I was kept informed at every stage.

Unlocked system bios and reset user windows password. A really fast service completed same day. Highly recommended!

Replacement PSU for desktop PC. Excellent service, very friendly and helpful. Would recommend.

Removed viruses and reloaded PC back to factory. Restored data back to PC. Great service!

I trust RLS to do my work.

Excellent service. The technician was friendly, helpful and efficient. I would definitely recommend them to someone else.

Not only did you meet all my wants, but you did it in friendly and quite confident sharing way. A wonderful teacher.

Repair to system done fully and quickly.

Good service.

Very good service, would definitely use again.

Panda software problems brilliant service as always.

A first class company with a first class service. Thanks Rob.

Excellent service- Shame. I didn''t know about them sooner!

A very satisfactory service.

Health check & investigation of frozen screen and multiple updates. Excellent service and prompt information in the cause and progress of problem.

We asked RLS to recover data from our damaged hard disc, and to quote to supply us with a new home PC, laptop & printer & scanner. No data could be recovered so no fee except postage. We did not accept the quote for new equipment, but the service & conversations were professional & informative.

Computer Very helpful

Panda anti-virus plus 1 hour on site rate. Excellent service – patient with me (an OAP): explained fully, answered questions: felt very comfortable having Janice in any house to help me.

FOC as maintenance contract software conflict. A fantastic professional service to fix a complicated problem. Thank you so much all I could ask for & more.

Made connection to broadband. They are a small local company which I am happy to continue to use. The lady is very knowledgeable and explains in simple terms.

Absolutely delighted with the service, attention and understanding of all at RLS. They have looked after me (and my machine) for about 10 years and never once have let me down. Suggestions on new or upgraded equipment etc have always been legitimate and with no pressure, service with a caring and understanding is a key feature.