Website terms and conditions of use agreement

Norfolk Trusted Trader is a trading name operated under licence from Norfolk County Council by Trusted Directory Services Ltd (TDS)

Contents

1. In general
2. Trusted Trader scheme
3. Business/member displayed information
4. Business reviews and dispute resolution
5. Intellectual property
6. Electronic information submitted to this website
7. Disclaimer
8. Indemnity
9. No agency
10. No guarantee of continuous use
11. Survival
12. Agreement
13. Jurisdiction
14. Registered address and contact

1. In general

1. All references to Norfolk Trusted Trader in this agreement are also applicable to TDS.
2. Businesses and members displayed on this website will be referred to as members. Members will be deemed to be the business owner or person responsible for maintaining their Trusted Trader status.
3. By accessing, using or subscribing your business to this website or downloading materials from this website, you agree to be legally bound by the terms and conditions set forth below without any modification. Please review them carefully. If you do not agree to the terms then please do not use this website.
4. By accepting these terms and conditions, you agree that you hold the relevant copyright to all images, logos and text placed on this website, and you are authorised to display any approved trademark.
5. TDS cannot be held responsible for any services or goods supplied, or held responsible for prices of such services, products and goods, availability, competency, suitability of venues and suppliers listed on or linking to this website.
6. Any data held or captured from either a Trusted Trader member or website visitor who leaves a review, or contacts a member, will be held in strict confidence and in full compliance of the Data Protection Act. The TDS data protection registration number is ZA081479 and can be verified with the Information Commissioner's Office (ICO.org.uk).
7. The reviews of members published on this website are provided by members of the public and do not represent the opinion of TDS or Norfolk County Council.
8. Any reviews are individual opinions of members of the public based upon their individual experience. All reviews submitted to this website therefore express the views and opinions of the authors and hence neither TDS or Norfolk County Council will be held liable.

2. Trusted Trader scheme

1. Only businesses and members that have been vetted and conform to the Norfolk Trusted Trader Code of Practice will be displayed on this website.
2. Members will pay an annual subscription fee to become and remain members of the Trusted Trader scheme in accordance with the Trusted Trader Code of Practice. This fee is to enable processing of applications, vetting and promotion of the scheme.
3. The Norfolk Trusted Trader Code of Practice can be viewed here: Code of Practice

3. Business/member displayed information

1. Members are able to display their business details and promotional material on this website.
2. Members can edit their information at any time. It is the responsibility of the Trusted Trader member to ensure accuracy and authenticity of any displayed information, including but not restricted to: address, contact information, promotional claims, promotional content and images.
3. Members will be held entirely responsible for any uploaded imagery, ensuring any images are free from copyright or, where applicable, you have obtained any required permission to use such images. Any copyright infringements will be the direct responsibility of the member who will responsible for any resolution or legal representation.
4. Any images you use on this website of work being carried out, or completed work must be work completed by you, employees of your business or subcontractors that you employed. Under no circumstances should generic images be used that purport to be work that you have carried out when in fact you have not.
5. Any displayed member information and subsequent edits will be held within an internal audit log, viewable by TDS and Trading Standards Officers. Information here may be used to settle disputes between parties and passed to legal authorities if requested by an authorised person or body, but will remain within the full constraints and law of the Data Protection Act.
6. A member’s subscription and listing can be cancelled at any time by notifying by e-mail to info@trustedtrader.team or by telephone to 0333 444 2196 confirming cancellation. No part or full refund of any subscription fees will be given.
7. TDS reserves the right to exclude, suspend or remove a member at any time. Examples include business no longer trading, complaints regarding obscene or illegal business practices, adult related services such as erotic massages and escort services. Or other consumer complaint issues or advisement from Trading Standards or any other legal authority. No part or full refund of any subscription fees will be given, except with management discretion.

4. Business reviews and dispute resolution

1. The reviews of members and associated products and services published on this website are provided by members of the public and do not represent the opinion of TDS or its owners.
2. To leave a review, a reviewer must confirm their identity via e-mail address and telephone number. This information will be kept confidential and not passed to any third party or used for any marketing purposes. It will be used by TDS if required to confirm authenticity of review comments or if arbitration or dispute resolution is required. Reviewer internet protocol address information will also be stored and used to assist in review moderation.
3. Reviewers must leave their name but may choose not have their name published with the review. This enables TDS to establish the authenticity of any review comments. Any review left without a name or displaying anonymous or similar will be deleted.
4. Reviewers are welcome to add images with their review, which may show work done. Any images must be free of copyright and have full permission to be used on a public website. Any copyright, trademark or permission infringement will be the responsibility of the reviewer.
5. All reviews will be moderated within two business days, with complaints or review escalation being investigated within a further three business days. Any perceived slander, abuse or profanity will be deleted.
6. If there is an issue with any particular review comments then contact us and state the business name concerned and outline the issue. TDS is not a legal body but will conduct a thorough investigation and act in what it believes to be the correct manner, to resolve the dispute under guidance from Trading Standards. In the event of escalation, dispute resolution will be passed to Norfolk County Council which, with the consent of the parties involved, may decide to refer the matter to the Ombudsman Services. Select the following link to see the complaint and dispute resolution process.
7. Where negative customer feedback is left against a member, TDS will investigate to see if there is any scope for dispute resolution and resolving any perceived issues. The customer will keep the right to have their comments displayed even if the dispute is resolved. But a closing report from a moderator will outline any resolution or remedial work done by the member to try and resolve the issue if applicable.
8. Negative reviews will not be removed simply because a business asks us to. If it is deemed to be a fair review by our customer services staff, then the comments will stand. A closing report may be added if deemed necessary and the business has conducted remedial action.
9. If a member demands that their listing is removed in order to remove any negative reviews, then that listing will be deleted completely, which will mean forfeiture of the Trusted Trader scheme and any benefits. The member may be subject to an exclusion from re-joining this or other Council operated Trusted Trader schemes.
10. All members have the right to reply to any reviews written in order to give their side of the story. This will be added by a TDS moderator, but only using text approved by the member.
11. TDS reserves the right to remove reviews it believes that the content or dialogue between the parties is inappropriate or risks bringing the scheme into disrepute. Under these circumstances TDS may deem it more appropriate to refer the parties to the complaint and dispute resolution process.

5. Intellectual property

1. The copyright across this entire website, unless stipulated, is held by TDS. Trusted Trader logos are reproduced under license and with permission from Norfolk County Council. All material provided on this website is protected under international copyright laws and treaty provisions. Except as expressly provided herein, none of the material provided on this website may be copied, distributed, republished, reproduced, downloaded, displayed or transmitted in any form for commercial use without the prior written permission of TDS.
2. Individual visitors of this website are permitted to download or print one copy of material published on this website solely for their personal, non-commercial use, provided that they do not modify the materials and that they retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of the terms and conditions contained herein. TDS does not grant any express or implied right to you under any patents, trademarks, copyrights or trade secret laws.
3. Other than Trusted Trader logos under Dundee City Council trademark, the trademarks, logos and service marks (collectively referred to as "trademarks") displayed on this website are claimed by TDS and no trademark license, either express or implied, is granted by TDS. You do not have any right to use any trademark or service mark displayed on this website except as expressly provided under the doctrine of fair use or without the prior written permission of TDS. In the event of unauthorised use or misuse of its trade marks TDS will pursue its legal remedies without delay.
4. Any use of this website for telemarketing or direct marketing purposes is forbidden and any complaints will be fully investigated and compensation will be claimed.

6. Electronic information submitted to this website

1. Any communication or material other than your personal information submitted to this website by electronic mail is the exclusive property of TDS and is considered to be non-confidential and non-proprietary. Such communication may include without limitation questions, comments, suggestions and ideas. TDS shall be free to use them for any purpose whatsoever without restriction or compensation.
2. TDS assumes no responsibility for, or is otherwise legally responsible for remarks posted upon this website by third parties or private individuals, even if those remarks are defamatory. Opinions deemed inappropriate will be deleted. The final decision as to what is deemed appropriate and shall be allowed to be published on the website will lie with TDS.

7. Disclaimer

1. THE INFORMATION IN THIS WEBSITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TDS SHALL NOT BE RESPONSIBLE FOR ANY ERRORS, OMISSIONS OR TECHNICAL INACCURACIES IN THIS WEBSITE.
2. TDS is constantly improving its products and services and reserves the right to make such improvements or changes to this website, the materials, products, services or prices posted in this website without prior notice as it deems necessary.
3. As a convenience to you, TDS may provide links to websites operated by local authorities or third parties. TDS makes no representations about websites accessed from this website which are not maintained, controlled or created by TDS and does not endorse any linked websites or the information appearing thereon. Links do not imply that TDS is affiliated with or associated with such linked websites, their owners or operators or any related companies.

8. Indemnity

1. You agree to indemnify, hold harmless, and defend TDS, its subsidiaries, affiliates, sponsors, or any related organisations (including those which share substantially common ownership), and its officers, directors, employees, agents, insurers, and representatives of any of them (collectively the "Release Parties") from any and all claims, demands, actions, causes of action, suits, sums of money, judgements, controversies, and liabilities whatsoever, at law or in equity, arising from or in any way resulting from your use of this website, as far as the law permits.

9. No agency

1. You and TDS are independent contractors, and no agency, partnership, joint venture, employee/employer or franchiser/franchisee relationship shall be deemed to exist, or is intended to exist by this Agreement.

10. No guarantee of continuous use

1. We do not guarantee continuous, uninterrupted or secure access to our services, and operation of our site may be stopped due to factors outside our control.

11. Survival

1. In the event one part of this Agreement is found to be invalid, the other provisions shall remain valid and enforceable.

12. Agreement

1. Your use of this website signifies that you have read, understand and agree to be bound by the terms of this Agreement.

13. Jurisdiction

1. Insofar as it is permitted by law, this agreement shall be subject to the exclusive jurisdiction of the English courts.

14. Registered address and contact

TDS Registered Office: Minerva Mill, Station Road, Alcester, Warwickshire, B49 5ET.
Registered in England and Wales: Company Number 9173565.

VAT Registration number provided on all invoices and can be provided on request.

TDS Customer Services Contact: 0333 444 2196 or contact us.