Norfolk Drain Services Limited

Prompt answering request by phone. Excellent service completed. Very polite and considerate. Tidy and clean.
Thank you.

Had Marcus one of the engineers out for very bad blockage in downstairs toilet....he was very friendly and patient as it took alot of exploration to find the crucial manhole .
He was able to discover it was located under the shed ( not my doing😁) helped get to it and was able to carry out the work....went above and beyond and still kept his humour!
All said and done.....Great result at a reasonable cost! Thank you!!!

Cleared a blockage that we could not reach in an efficient and careful manner. Explained each step. Would not hesitate to use again.

Excellent service. Great communication. On time as promised.
Would not hesitate to use again and recommend.

Provided a prompt and efficient, friendly service.

Phoned to say when they would be arriving. Quick and efficient work. Kept me informed on progress. Very nice people. I would certainly use them again.

My mother had a blocked toilet which she was very worried about and after I had called them they came out the same afternoon. From the lady on the phone to the 2 gentlemen that visited I can't give enough praise. They were courteous and efficient and very understanding. They sorted everything out in a very short space of time and gave us some helpful advice too.

Professional, efficient, very speedy response, knowledgeable, go over and above, friendly, very highly recommend.

Tidy, reliable and dependable business to work with. Professional and courteous. Thoroughly recommend for drainage work.

Excellent company, family business, no middle men.
Efficient, knowledgeable, professional, personable.
Outstanding.

Quick to respond.
Very professional.
Efficient and tidy.
Very helpful advice.
Very personable.

Very punctual, very polite, efficient and helpful.

Excellent service.

Excellent work, very reliable and thorough.

Had a problem with an overflowing downpipes as drain to soakaway blocked with roots. NDS installed new pipework. This involved digging through a brick weave drive, all put back together very well.

Came to property to identify any issues with drains. Clear on problems and solutions. Felt he took a thorough approach too.

Solutions and costs all made sense so came back to do works. Respectful, tidy and quality work. Good company.

Had a new soakaway installed. Quoted and supplied a price promptly, did a good job at a fair price and left area tidy. Would recommend.

Connecting of outside drains to correct failed drainage to designated places and soak away. in one case there was no connection to the manhole at all.
Out of three companies, Marcus was the only one to discover and understand the problem. The company responded very quickly and amenably and all staff were easy to conduct business with.
The work was carried out efficiently by Marcus Gray, who explained everything clearly as the work progressed and with good humour. Despite the considerable upheaval involved in the work, everything was left in a clean and tidy manner.

Contacted this company regarding a blocked toilet. Work and costs involved were explained in detail over the phone. They arrived when they said they would and quickly located the problem. Work was completed in just over an hour. Polite, friendly and efficient. I would certainly recommend this company.

I like the fact that the same member of staff came out to me on 2 occasions - he also carried out the work that needed doing.
I trusted Marcus and he made me feel at ease. Rachel, who arranged my appointments, quotes and office based requirements, was lovely too.
I like that this company is a small business and not a big franchise.