Norfolk Drain Services Limited





4.9 out of 5 based on
37 reviews and feedback
Trusted Trader since 2009

Norfolk Drain Services Limited
104 Hellesdon Park RoadNorwich
NR6 5DR
01603 415081
07500 047 560
Business Information
Norfolk Drain Services Ltd is a family run company, established in 2004. We offer a complete drainage service for domestic, commercial and industrial customers. We pride ourselves on being the leading independent drainage company in Norwich and the surrounding areas and have built a reputation as being reliable and professional.
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Reviews and Feedback





4.9 out of 5 based on
37 reviews.
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Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Excellent service. Great communication. On time as promised.
Would not hesitate to use again and recommend.
Would not hesitate to use again and recommend.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Provided a prompt and efficient, friendly service.
John Parramint





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Phoned to say when they would be arriving. Quick and efficient work. Kept me informed on progress. Very nice people. I would certainly use them again.
John Cullen





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
My mother had a blocked toilet which she was very worried about and after I had called them they came out the same afternoon. From the lady on the phone to the 2 gentlemen that visited I can't give enough praise. They were courteous and efficient and very understanding. They sorted everything out in a very short space of time and gave us some helpful advice too.
Gill Watson





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Professional, efficient, very speedy response, knowledgeable, go over and above, friendly, very highly recommend.





Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Review Comments
Tidy, reliable and dependable business to work with. Professional and courteous. Thoroughly recommend for drainage work.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Excellent company, family business, no middle men.
Efficient, knowledgeable, professional, personable.
Outstanding.
Efficient, knowledgeable, professional, personable.
Outstanding.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Quick to respond.
Very professional.
Efficient and tidy.
Very helpful advice.
Very personable.
Very professional.
Efficient and tidy.
Very helpful advice.
Very personable.
Alistair Amery





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Very punctual, very polite, efficient and helpful.
Mrs M Jones





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Excellent service.





Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Review Comments
Excellent work, very reliable and thorough.
Michael Barrie





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Had a problem with an overflowing downpipes as drain to soakaway blocked with roots. NDS installed new pipework. This involved digging through a brick weave drive, all put back together very well.
David Donnelly





Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Review Comments
Came to property to identify any issues with drains. Clear on problems and solutions. Felt he took a thorough approach too.
Solutions and costs all made sense so came back to do works. Respectful, tidy and quality work. Good company.
Solutions and costs all made sense so came back to do works. Respectful, tidy and quality work. Good company.





Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Review Comments
Had a new soakaway installed. Quoted and supplied a price promptly, did a good job at a fair price and left area tidy. Would recommend.





Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Review Comments
Connecting of outside drains to correct failed drainage to designated places and soak away. in one case there was no connection to the manhole at all.
Out of three companies, Marcus was the only one to discover and understand the problem. The company responded very quickly and amenably and all staff were easy to conduct business with.
The work was carried out efficiently by Marcus Gray, who explained everything clearly as the work progressed and with good humour. Despite the considerable upheaval involved in the work, everything was left in a clean and tidy manner.
Out of three companies, Marcus was the only one to discover and understand the problem. The company responded very quickly and amenably and all staff were easy to conduct business with.
The work was carried out efficiently by Marcus Gray, who explained everything clearly as the work progressed and with good humour. Despite the considerable upheaval involved in the work, everything was left in a clean and tidy manner.
Norma Frye





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Contacted this company regarding a blocked toilet. Work and costs involved were explained in detail over the phone. They arrived when they said they would and quickly located the problem. Work was completed in just over an hour. Polite, friendly and efficient. I would certainly recommend this company.





Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Review Comments
I like the fact that the same member of staff came out to me on 2 occasions - he also carried out the work that needed doing.
I trusted Marcus and he made me feel at ease. Rachel, who arranged my appointments, quotes and office based requirements, was lovely too.
I like that this company is a small business and not a big franchise.
I trusted Marcus and he made me feel at ease. Rachel, who arranged my appointments, quotes and office based requirements, was lovely too.
I like that this company is a small business and not a big franchise.
Katherine Lane





Value of Products/Services or Work Performed: £1001 - £5000
Ratings
Review Comments
1. Previous quote was honoured
2. Arrived on time, worked well
3. Explained what he was doing and how it worked
4. Left the site tidy and safe
5. We felt confident leaving him to continue while we were out
6, Parked thoughtfully
7. Was polite at all times
8. Demonstrated previous problem,, the solution and it working successfully
9. Did his best to reinstate path to previous condition
2. Arrived on time, worked well
3. Explained what he was doing and how it worked
4. Left the site tidy and safe
5. We felt confident leaving him to continue while we were out
6, Parked thoughtfully
7. Was polite at all times
8. Demonstrated previous problem,, the solution and it working successfully
9. Did his best to reinstate path to previous condition
Nigel Delbarre





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
From start to finish my experience with this family business was good.
The receptionist, who was efficient, patient and reassuring, took time to answer all my questions and explain the usual procedure for dealing with with the problem and the costs.
Lee and Thomas arrived on time for the appointment, explained what they were going to do, carried out the CCTV survey while I watched, as they explained what was showing up.
They gave me a written report stating what needed to be done.
Following this, they left in a friendly understanding way to give me time to consult with family and insurance.
They returned 10 days later at my request to carry out the remedial work in the same polite, professional manner, left the site as tidy as they had found it and produced a second report of work carried out.
I would recommend this business and certainly use them again if needed.
The receptionist, who was efficient, patient and reassuring, took time to answer all my questions and explain the usual procedure for dealing with with the problem and the costs.
Lee and Thomas arrived on time for the appointment, explained what they were going to do, carried out the CCTV survey while I watched, as they explained what was showing up.
They gave me a written report stating what needed to be done.
Following this, they left in a friendly understanding way to give me time to consult with family and insurance.
They returned 10 days later at my request to carry out the remedial work in the same polite, professional manner, left the site as tidy as they had found it and produced a second report of work carried out.
I would recommend this business and certainly use them again if needed.





Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Extremely professional, on time, knowledgeable and conscious of time taken to do the job.
Mrs Kerry Garwood