In association with Norfolk County Council
Norfolk
Trusted Trader
Trading Standards Approved

Norfolk Drain Services Limited

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 4.9 out of 5 based on 86 reviews and feedback
Trusted Trader since 2009
Norfolk Drain Services Limited
104 Hellesdon Park Road
Norwich
NR6 5DR

Business Information

Norfolk Drain Services Ltd is a family run company, established in 2004. We offer a complete drainage service for domestic, commercial and industrial customers. We pride ourselves on being the leading independent drainage company in Norwich and the surrounding areas and have built a reputation as being reliable and professional.

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Reviews and Feedback

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4.9 out of 5 based on 86 reviews.
Order by:
review stars review stars review stars review stars review stars   27th July 2026
Value of Products/Services or Work Performed: £1 - £1000
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Very professional, reliable, knowledgeable and friendly service. It's a breath of fresh air to deal with a business that has these standards.

review stars review stars review stars review stars review stars   27th July 2026
Value of Products/Services or Work Performed: £1 - £1000
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From the first phone call to the job being completed, I was treated with great courtesy and the work carried out was 5*. I have appointed this company to do some more work for me, in the next two weeks. Excellent.

review stars review stars review stars review stars review stars   20th July 2026
Value of Products/Services or Work Performed: £1 - £1000
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First class job. Prompt, courteous and effective.
review stars review stars review stars review stars review stars   19th July 2026
Value of Products/Services or Work Performed: £1 - £1000
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Prompt response to our problem.
Polite and professional manner on site.
Great customer service.

review stars review stars review stars review stars review stars   17th July 2026
Value of Products/Services or Work Performed: £1001 - £5000
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Workmen arrived on day allocated. Work was carried out in accordance with 3 day period as stated. He was punctual and polite. Left the site in a very neat and tidy state. Very pleased with the outcome.

review stars review stars review stars review stars review stars   13th July 2026
Value of Products/Services or Work Performed: £1 - £1000
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Many thanks to your professional and efficient engineer who came quickly to solve our emergency situation, leaving all areas completely clean. I will certainly recommend your company without hesitation.
review stars review stars review stars review stars review stars   30th June 2026
Value of Products/Services or Work Performed: £1 - £1000
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Very quick response to phone call.

review stars review stars review stars review stars review stars   15th June 2026
Value of Products/Services or Work Performed: £1 - £1000
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Very professional agent who attended our property and he knew his work. Very polite and understanding.
review stars review stars review stars review stars review stars   12th June 2026
Value of Products/Services or Work Performed: £1 - £1000
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Great service from Tom.
review stars review stars review stars review stars review stars   12th June 2026
Value of Products/Services or Work Performed: £1 - £1000
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Very pleased with the service, everything explained.

review stars review stars review stars review stars review stars   8th June 2026
Value of Products/Services or Work Performed: £1 - £1000
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4.75*

review stars review stars review stars review stars review stars   27th May 2026
Value of Products/Services or Work Performed: £1 - £1000
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The chap who came out to unblock the drain, TB as he initialled himself, was absolutely super - very efficient, reassuring, pleasant and got the job done with no fuss. Can't speak highly enough of him. And what a well-kept van. This is a very good company to call out at a stressful time.

review stars review stars review stars review stars review stars   22nd May 2026
Value of Products/Services or Work Performed: £1 - £1000
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Great service from start to end. Great customer service from our call to the office. An engineer was able to attend quite quickly and he was on time, professional, friendly and thorough. Excellent job and will definitely use again if needed.
review stars review stars review stars review stars review stars   14th May 2026
Value of Products/Services or Work Performed: £1001 - £5000
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Wonderful work.
He left the site tidier than it was before.
Thank you.
review stars review stars review stars review stars review stars   13th May 2026
Value of Products/Services or Work Performed: £1 - £1000
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4.75*
review stars review stars review stars review stars review stars   7th May 2026
Value of Products/Services or Work Performed: £1 - £1000
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Quick, efficient service.
Polite, friendly engineer.
Would happily recommend them.
review stars review stars review stars review stars review stars   15th April 2026
Value of Products/Services or Work Performed: £1 - £1000
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Really pleased with the service we had relating to a drain survey. Booking it in was very easy. They communicated well about when they were expecting to arrive and were very friendly, polite and showed me the CCTV when the camera was down. Explained things well and very reasonably priced.

review stars review stars review stars review stars review stars   9th April 2026
Value of Products/Services or Work Performed: £1 - £1000
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Having used this company I have no hesitation in recommending them.

review stars review stars review stars review stars review stars   31st March 2026
Value of Products/Services or Work Performed: £1 - £1000
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Extremely pleasant and helpful family run company. Thomas cleared my blocked drain quickly and effectively, explaining every step of the way. Would definitely recommend this company/.

review stars review stars review stars review stars review stars   23rd March 2026
Value of Products/Services or Work Performed: £1 - £1000
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Faultless customer service.
Friendly, professional and extremely helpful.
I would have no hesitation in recommending to anyone.
Thank you so much for a job done quickly, thoroughly and well.

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