Case Study - M C T Electrical (East Anglia) Ltd

Friday 21 August 2026

Seventeen years, four electricians, and renewables from the start

Matt Taylor was fitting solar panels across Norfolk and Suffolk in 2009, on domestic roofs and on commercial solar farms, years before either was something an electrician thought to put on the side of a van. Seventeen years later M C T Electrical (East Anglia) Ltd runs a team of four out of Thorpe End on the edge of Norwich, covers the eastern region, and carries 253 reviews on Norfolk Trusted Trader at an average of 4.9 out of 5.

He arrived there by a route he did not choose. Matt finished his training in 2003, spent a stretch offshore on oil platforms and decided it was not for him, worked for an intruder alarm company, then joined a commercial firm fitting out workshops and wiring automotive spray booths for the motor trade up and down the country. The 2009 financial crisis ended that job, and rather than look for another one he went out on his own.

The early work was subcontracting, and there was nothing small about it: large construction sites including the conversion of the former RAF base at HMP Bure, and contracts with renewable energy companies from domestic solar PV and solar thermal systems up to commercial arrays and solar farms. He built his own client base alongside it, and that client base is what the business still runs on.

The accreditations that actually gate the work

The low carbon side has kept pace with the market rather than chasing it. MCT installs solar PV and battery storage, electrical heating and controls, and electric vehicle charging points, domestic and commercial.

These are the parts of the trade where the paperwork counts as much as the wiring. MCS and RECC are what allow a solar and battery installation to qualify for the consumer protections and export arrangements that come with it. OZEV approval is what allows a charge point to be installed under the government grant schemes. Each is audited and each has to be kept up, which is why the list on the side of the van is shorter than the list of firms offering the work.

Alongside it runs everything else an electrical contractor does: rewires, fuse boards, inspection and testing, landlord certification, lighting, fire alarms, CCTV and smart home work, for homeowners, landlords, retail premises and industrial clients. A full car park of charge points, a solar array with battery storage, or a consumer unit change on a bungalow are all treated as ordinary work.

A friend said join, so he joined

The reason for signing up in 2011 was not a marketing strategy. A friend already on the scheme with his own business told him to do it. What Matt saw in it was reach, and something he could not generate himself: a platform where potential customers could read unbiased reviews of the work rather than take his word for it.

Fifteen years later he says the reviews still do the talking. New customers mention them, and a good number of the people who read them years ago are still calling him back.

“Customers feel confident and comfortable in contacting us from the reviews we have, building a good relationship from the initial enquiry to the finished project.”

Called on by the council

Most of what a scheme does for a member is send work in. Every so often it goes the other way. Over the years the Trusted Trader team has come to MCT for help on the council's behalf, on situations involving vulnerable residents and on rental properties where something was badly wrong.

Those are not the jobs that build a reputation. They tend to arrive at short notice, in somebody's home, with a difficult set of circumstances already in play, and they need an electrician who will turn up and handle it properly. Matt takes them, and has done for years.

It is also why he rates the team, and after fifteen years he is a fair judge. Always helpful, he says, and very easy to deal with.

Checked before the work, judged by customers afterwards

Norfolk Trusted Trader is run in partnership with Norfolk County Council Trading Standards. Before a business is accepted, Trading Standards check the business and the people who own it: complaints history, insurances, Companies House records, the disqualified directors register, advertising and terms of business, and a face to face interview at the trader's own premises. Matt found the process straightforward, and says the team were helpful in making sure the standards were met.

What Trading Standards do not do is inspect anybody's workmanship. Trading Standards check that the business is what it says it is and has behaved properly. The customers, in the reviews, say what the work was like. Both halves matter, and neither substitutes for the other.

Room to grow

Membership has fed the growth rather than just recorded it. Matt puts taking on new staff and apprentices, and winning larger contracts, partly down to the reviews that were already there for a new client to read. The plan from here is more of the same: expand the team beyond the current four, and keep covering the eastern region from Thorpe End.

The logo goes on the vans, the website, the social media and the promotional material, which for a firm with this many reviews behind it is less about advertising the scheme and more about pointing at the evidence.

Matt Taylor
Managing Director, M C T Electrical (East Anglia) Ltd

Questions we are often asked

What does M C T Electrical do?
Domestic, commercial and industrial electrical work, including rewiring, fuse boards, lighting and security lighting, smart home technology, CCTV, fire alarms and smoke and heat detectors, inspection and testing and landlord certification. They also install solar PV, solar battery storage, electrical heating and controls, and electric vehicle charging points.

What area do M C T Electrical cover?
Norwich, Norfolk and the wider eastern region, from a base at Thorpe End on the edge of Norwich.

Has M C T Electrical been checked by Trading Standards?
Yes. M C T Electrical (East Anglia) Ltd has been a Norfolk Trusted Trader since 2011, on a scheme run in partnership with Norfolk County Council Trading Standards, and the business and its owners have been checked and approved by Trading Standards. Trading Standards do not inspect or approve individual jobs, so the workmanship is judged in the customer reviews on the profile.

• View M C T Electrical's Norfolk Trusted Trader profile.
• Read M C T Electrical's verified customer reviews.
• If you would like to become a Trusted Trader, you can apply here.
• If you are a Trusted Trader and would like to leave a case study either as text or as a video, get in touch.