In association with Norfolk County Council
Norfolk
Trusted Trader
Trading Standards Approved

Gr8Glass

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 5.0 out of 5 based on 301 reviews and feedback
Trusted Trader since 2011

Gr8Glass
81 Godfrey Road, Spixworth
Norwich
NR10 3NJ
01603 945227
07840 486 688

Business Information

Gr8glass was started by Matt Porter back in 2006. With over 25 years’ experience in the glass and window business, Gr8glass prides itself on using local companies and will source the best quality for the best price. Whether it’s new or replacement UPVC or aluminium windows or doors, a conservatory or a new extension or simply to replace wooden windows or doors.

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Reviews and Feedback

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5.0 out of 5 based on 301 reviews.
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review stars review stars review stars review stars review stars   28th November 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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We had Matt come and quote us to replace all of our aging UPVC windows and doors (came highly recommended), was so impressed with his professionalism and advice I didn’t bother with any other quotes, once ordered and an installation date given Matt and Shaun turned up when he said they were coming and got on with the job, worked in with my wife who works from home and left no mess at all, quite an achievement considering the inclement weather that particular week, first class workmanship, genuine and very professional, replacement windows and doors have transformed our property, very pleased with the product supplied and with Gr8Glass, wouldn’t hesitate to highly recommend
review stars review stars review stars review stars review stars   2nd November 2023
Value of Products/Services or Work Performed: £1001 - £5000
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We had a double glazed kitchen window fitted. Matt came on the date and time promised. He did an excellent job in double quick time and I wouldn't hesitate to recommend him.
review stars review stars review stars review stars review stars   9th August 2023
Value of Products/Services or Work Performed: £1001 - £5000
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After being let down several times I spoke with Matt and he was 100% professional nothing was too much trouble.New door for my garage and the exact colour I required was sourced.Wouldn’t hesitate using him again.All work was of high quality and left clean and tidy.

Review Image 1 for Gr8Glass by Mark Jackson 
review stars review stars review stars review stars review stars   8th August 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Never had much luck with trades in the past but I'm glad to say after meeting Matt @ Gr8 Glass my faith has been restored. We had a problem with the locking mechanism on our back door, when Matt turned he had a look and informed me that he'd never seen one like that and not sure it could be fixed. He could have sold me a new door at this point which would have cost us in the region of £1k, but he didn't, he went away, done some research, and found a supplier who could supply him with the parts which was a lot less than replacing the door! He's done some other work for us on the back of this and it's all been A1, he's always turns up when he says he's going to and his work is of a very high standard. I would have no issues recommending him to anyone.
review stars review stars review stars review stars review stars   4th August 2023
Value of Products/Services or Work Performed: £1001 - £5000
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New French doors fitted in outside office
Matt was friendly and punctual and went through everything clearly would recommend

Review Image 1 for Gr8Glass 
review stars review stars review stars review stars review stars   3rd August 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Replaced porch and windows and developed a new doorway.
Matt and Shaun did an excellent job. We were kept informed of everything, and we were asked how we would like things done. The work was done to a very high standard.

Review Image 1 for Gr8Glass by Michael Fisher Review Image 2 for Gr8Glass by Michael Fisher 
review stars review stars review stars review stars review stars   3rd August 2023
Value of Products/Services or Work Performed: £1 - £1000
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Always Trustworthy and efficient
review stars   31st July 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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We have used Gr8glass (Matt Porter) on several occasions previously and have left positive reviews for previous work completed, so we have a balanced approach to reviews. However, we are saddened to say that we had a new conservatory fitted in April 2022 by Matt Porter. This was to replace an old conservatory which had been leaking. Prior to ordering the conservatory, we were reassured by Matt Porter that the new conservatory would not leak. Unfortunately this did not prove to be the case. We had our first leak two days after fitting and have now had a total of six leaks with this conservatory. It is still leaking badly on the date of writing this review. Matt Porter has become unprofessional as he has become frustrated by his inability to rectify the constant leaks, despite being given multiple opportunities to fix them. It has got to the point that we no longer want him back in our home. He has tried to blame multiple parts of our property for the leaks to try and negate responsibility. So much so that after advice from Norfolk Trading Standards we paid for an independent chartered surveyor to inspect and report on the conservatory. The result of this survey identified no problems with our property and found faults with the conservatory and the fitting of it. We have had to progress a complaint via the Norfolk Trusted Trader Manager regarding this company. To date, the conservatory is still leaking 16 months after fitting. As this review process asked, we would not recommend this company to anyone else and definitely will not be using them again for any work at our property.

Review Image 1 for Gr8Glass Review Image 2 for Gr8Glass Review Image 3 for Gr8Glass Review Image 4 for Gr8Glass Review Image 5 for Gr8Glass 
Moderator Response
Dear Customer

Gr8 Glass is disappointed to read this feedback, and this issue has fallen short of our usual excellent customer service.

I myself Matt Porter, Gr8 Glass feel that on this occasion have tried on numerous occasions to rectify the issue of the leak on the conservatory.

I have always acted in a professional manner in dealing with all correspondence from yourselves and have always been contactable.

We also understand the frustration of the clients and are still willing to work together to repair the leak.

We have been in contact with our manufactures and discussed a genuine plan to exhaust and rectify the on going issues which on reply to the negative review this offer still stands.

Matt Porter Gr8 Glass.
review stars review stars review stars review stars review stars   16th July 2023
Value of Products/Services or Work Performed: £1001 - £5000
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I would not consider anyone else than Matt to do work on doors and windows than my house. I have used his services in five separate occasions now. The standard of his work is exceptional, his attention to detail is second to none and he literally cannot do enough for you.

Use him with absolute confidence. In my experience, there is no one better in Norfolk to do this sort of work.
review stars review stars review stars review stars review stars   13th June 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Matt has replaced the windows and doors for me over a few years, always happy and completely understanding about my phased approach because of finance. He always turned up when he said he would, no hard pressure sales and most importantly did a fantastic job. The window frames were not easy to replace due to previous workmanship and Matt always left everything tidy and professional. I have no hesitation in recommending him and would happily employ Matt again in the future.
review stars review stars review stars review stars review stars   14th May 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent communication, arrived on time when scheduled. Friendly and professional and did a great job!
Would highly recommend.

Review Image 1 for Gr8Glass 
review stars review stars review stars review stars review stars   12th November 2022
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Replacement of all windows, doors, installation of two sets of bi-fold doors, soffits, guttering and fascia. Since moving in three years ago we’ve been doing our house up, both inside and out. Over that time we’ve replaced all our windows, doors, guttering, soffits and fascia over various (money dependent) stages of work. Matt has been our ‘go to’ man for all of that work.

I can’t stress this enough. He is brilliant. The quality of his work is fabulous, his attention to detail and passion for getting things absolutely spot on is a joy. He cares. And, to top it off he’s a lovely bloke who we’re going to really miss not having around.

If we need anything else done in the future (and we’ve already got sights on our garage) we’ll be calling Matt straight away.

review stars review stars review stars review stars review stars   21st March 2022
Value of Products/Services or Work Performed: £5001 - £25,000
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To supply and fit 10 windows UPVC
2 doors UPVC We were very impressed with Matt's helpful suggestions, work ethic and professionalism. In fact we have already booked him for two more jobs.

review stars review stars review stars review stars review stars   11th August 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Composite front door with house number etched into the glass Matt fitted a front door. It''s fantastic. My neighbours have door envy.
Matt made suggestions and I chose from the options. It was simple and straightforward.

Fitting day went swimmingly. I could barely tell that anyone had been here. Except for having a lovely new door of course.

If you''re looking for doors or windows, don''t hestitate and speak to Matt. You won''t regret it.

review stars review stars review stars review stars review stars   27th July 2021
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Fitting windows Matt provided a superb highly professional service. Friendly, Matt communicated brilliantly with my elderly parents and is totally trustworthy. We would recommend Matt without reservation and cannot thank him enough for a stresfree, smooth and efficient service. A big thank you.

review stars review stars review stars review stars review stars   6th May 2021
Value of Products/Services or Work Performed: £1001 - £5000
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To supply and fit one composite door. I was very pleased with the work Matt did in supplying and fitting a new door. The work was carried out neatly and to a high standard. Matt responded quickly to queries and gave clear time frames for completing the work. This is the second time using Gr8Glass and I would definitely use again - I would highly recommend.

review stars review stars review stars review stars review stars   2nd May 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement of two wooden doors to workshop and pedestrian entrance to garage with uPVC doors When Matt came to quote I was impressed by his professional but friendly approach. He asked lots of questions about what exactly was required and made useful suggestions about what would provide the best solution and took his time over the whole process.

His quotation, which arrived promptly, proved to be the cheaper of two and I felt confident that gr8 glass would do a good job. Once I''d accepted the quote he gave us a clear indication of the lead time and subsequently called to confirm the installation date that was within that time.

On installation day, he arrived bang on time, confirmed our requirements again and then set about the installation. Matt was very thorough with everything he did with great attention to detail. When he left, there was no trace that he''d been apart from the new doors, everything being left very clean and tidy and old doors/frames removed from site.

Overall, delighted with the result and would happily recommend Matt and gr8glass.

review stars review stars review stars review stars review stars   3rd April 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement of three rotten wooden window frames, including one full height. This was the third time I had used Matt at GR8, because I was very happy with the previous work he did. He was professional, helpful and tidy as always and I would highly recommend him.

review stars review stars review stars review stars review stars   12th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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To supply and fit one window handle and gearbox to the bathroom window. Friendly and professional.

review stars review stars review stars review stars review stars   12th February 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Front composite door replaced with side windows. Matt did another fantastic job, this being the third time he has installed double glazing doors for us. His work is great as is his demeanour, timekeeping and overall job. Very pleased with the results and quality of product. Very professional. Very professional, excellent work, product very good.

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