Gr8Glass

After being let down several times I spoke with Matt and he was 100% professional nothing was too much trouble.New door for my garage and the exact colour I required was sourced.Wouldn’t hesitate using him again.All work was of high quality and left clean and tidy.

Never had much luck with trades in the past but I'm glad to say after meeting Matt @ Gr8 Glass my faith has been restored. We had a problem with the locking mechanism on our back door, when Matt turned he had a look and informed me that he'd never seen one like that and not sure it could be fixed. He could have sold me a new door at this point which would have cost us in the region of £1k, but he didn't, he went away, done some research, and found a supplier who could supply him with the parts which was a lot less than replacing the door! He's done some other work for us on the back of this and it's all been A1, he's always turns up when he says he's going to and his work is of a very high standard. I would have no issues recommending him to anyone.

New French doors fitted in outside office
Matt was friendly and punctual and went through everything clearly would recommend

Replaced porch and windows and developed a new doorway.
Matt and Shaun did an excellent job. We were kept informed of everything, and we were asked how we would like things done. The work was done to a very high standard.

Always Trustworthy and efficient

We have used Gr8glass (Matt Porter) on several occasions previously and have left positive reviews for previous work completed, so we have a balanced approach to reviews. However, we are saddened to say that we had a new conservatory fitted in April 2022 by Matt Porter. This was to replace an old conservatory which had been leaking. Prior to ordering the conservatory, we were reassured by Matt Porter that the new conservatory would not leak. Unfortunately this did not prove to be the case. We had our first leak two days after fitting and have now had a total of six leaks with this conservatory. It is still leaking badly on the date of writing this review. Matt Porter has become unprofessional as he has become frustrated by his inability to rectify the constant leaks, despite being given multiple opportunities to fix them. It has got to the point that we no longer want him back in our home. He has tried to blame multiple parts of our property for the leaks to try and negate responsibility. So much so that after advice from Norfolk Trading Standards we paid for an independent chartered surveyor to inspect and report on the conservatory. The result of this survey identified no problems with our property and found faults with the conservatory and the fitting of it. We have had to progress a complaint via the Norfolk Trusted Trader Manager regarding this company. To date, the conservatory is still leaking 16 months after fitting. As this review process asked, we would not recommend this company to anyone else and definitely will not be using them again for any work at our property.

I would not consider anyone else than Matt to do work on doors and windows than my house. I have used his services in five separate occasions now. The standard of his work is exceptional, his attention to detail is second to none and he literally cannot do enough for you.

Use him with absolute confidence. In my experience, there is no one better in Norfolk to do this sort of work.

Matt has replaced the windows and doors for me over a few years, always happy and completely understanding about my phased approach because of finance. He always turned up when he said he would, no hard pressure sales and most importantly did a fantastic job. The window frames were not easy to replace due to previous workmanship and Matt always left everything tidy and professional. I have no hesitation in recommending him and would happily employ Matt again in the future.

Excellent communication, arrived on time when scheduled. Friendly and professional and did a great job!
Would highly recommend.

Replacement of all windows, doors, installation of two sets of bi-fold doors, soffits, guttering and fascia. Since moving in three years ago we’ve been doing our house up, both inside and out. Over that time we’ve replaced all our windows, doors, guttering, soffits and fascia over various (money dependent) stages of work. Matt has been our ‘go to’ man for all of that work.

I can’t stress this enough. He is brilliant. The quality of his work is fabulous, his attention to detail and passion for getting things absolutely spot on is a joy. He cares. And, to top it off he’s a lovely bloke who we’re going to really miss not having around.

If we need anything else done in the future (and we’ve already got sights on our garage) we’ll be calling Matt straight away.

To supply and fit 10 windows UPVC
2 doors UPVC We were very impressed with Matt's helpful suggestions, work ethic and professionalism. In fact we have already booked him for two more jobs.

Composite front door with house number etched into the glass Matt fitted a front door. It''s fantastic. My neighbours have door envy.
Matt made suggestions and I chose from the options. It was simple and straightforward.

Fitting day went swimmingly. I could barely tell that anyone had been here. Except for having a lovely new door of course.

If you''re looking for doors or windows, don''t hestitate and speak to Matt. You won''t regret it.

Fitting windows Matt provided a superb highly professional service. Friendly, Matt communicated brilliantly with my elderly parents and is totally trustworthy. We would recommend Matt without reservation and cannot thank him enough for a stresfree, smooth and efficient service. A big thank you.

To supply and fit one composite door. I was very pleased with the work Matt did in supplying and fitting a new door. The work was carried out neatly and to a high standard. Matt responded quickly to queries and gave clear time frames for completing the work. This is the second time using Gr8Glass and I would definitely use again - I would highly recommend.

Replacement of two wooden doors to workshop and pedestrian entrance to garage with uPVC doors When Matt came to quote I was impressed by his professional but friendly approach. He asked lots of questions about what exactly was required and made useful suggestions about what would provide the best solution and took his time over the whole process.

His quotation, which arrived promptly, proved to be the cheaper of two and I felt confident that gr8 glass would do a good job. Once I''d accepted the quote he gave us a clear indication of the lead time and subsequently called to confirm the installation date that was within that time.

On installation day, he arrived bang on time, confirmed our requirements again and then set about the installation. Matt was very thorough with everything he did with great attention to detail. When he left, there was no trace that he''d been apart from the new doors, everything being left very clean and tidy and old doors/frames removed from site.

Overall, delighted with the result and would happily recommend Matt and gr8glass.

Replacement of three rotten wooden window frames, including one full height. This was the third time I had used Matt at GR8, because I was very happy with the previous work he did. He was professional, helpful and tidy as always and I would highly recommend him.

To supply and fit one window handle and gearbox to the bathroom window. Friendly and professional.

Front composite door replaced with side windows. Matt did another fantastic job, this being the third time he has installed double glazing doors for us. His work is great as is his demeanour, timekeeping and overall job. Very pleased with the results and quality of product. Very professional. Very professional, excellent work, product very good.

To supply and fit 1 x white UPVC circle door and windows As we only got one quote, we can't say if it was value for money, but it was what we expected.

To supply and fit double glazed unit, to supply and fit 1 brushed chrome handle, free off sash. Matt came to look at two small repair jobs on our windows and was able to slot the job in as soon as the parts were available

He was very tidy, polite and did a great job to fix our windows.