T S M Plumbing, Heating & Drainage

This was our first time to use TSM, whom we found through the Trusted Trader scheme. We asked Tim to investigate problems with our 20+ year old shower and to replace the cartridges in our kitchen mixer tap. Unsurprisingly, the shower internals were worn and had suffered from hard water damage; Tim was able to source a replacement kit for these and returned later to fit these. His work is neat and tidy, his advice is honest and reliable and I have no hesitation in recommending him.

This company gave me an acceptable quote for restoring my hot water system. Tim replaced two immersion heater elements quickly and efficiently. Checked water was running properly and through taps, Left my property neat and tidy and removed all the debris.

I have used this company before and would highly recommend their work.

Answered my query quickly, and gave a good quote.
Came and fitted a new shower bar and bath taps for us for a reasonable price and it was all sorted within a few days of me messaging.
Will definitely use again if we have any other issues, and happy to recommend.

A leak behind the back of the sink unit was never going to be an easy fix. The engineer from TSM had to cut a hole in the back board of the unit to identify where the leak was coming from. After carefully doing so he replaced the leaking pipe and the stopcock just for good measure. The engineer was a pleasant person to have in the house, didn't make a fuss and cleaned up on completion. I wouldn't hesitate in recommending TSM.

The work was completed with no fuss and we had an honest evaluation. We left it wide open to have additional investigation to be completed which would have cost more but he was honest and told us it wasn’t needed and that goes a long way with us. We would use him again

Nothing worse than a blocked drain. The phone was answered promptly, an appointment arranged, we were called to update on his arrival. He quickly assessed the situation and resolved it. Same day service.

We had discussed the possibility of the camera being needed for survey purposes, but he was honest and said that this was not needed and was confident the root was the main cause, saving 50 pounds off the bill. Not all workman are that honest so it really makes you feel good to find a truly trusted trader.

Really friendly and prompt service. Got the job done quickly and effectively.

Freed stop valve that was isolating water supply to Dishwasher, checked other stop valves and made sure dishwasher was working. Came out same day, very fast and efficient service.

Replace waste system under kitchen sink. Contacted Tim on Friday afternoon- He replied quickly and I sent a photo of the waste system. He texted me his quote over the weekend. Came on Tuesday morning.

Work done to a high standard and no leaks and more. Conscientious and careful workman, tidy too, top job.

Replace kitchen mixer tap

Replace garden tap

Replace fill valve in cistern

Replace ball valve in combination tank. Very helpful and pleasant person.

Every step of the repairs was explained and completed cleanly and in a professional manner.

I would recommend to anyone needing these type of odd jobs doing.

Replace Ballcock in system Prompt service consideration pleasant situation

Unblock drain from utility The young man was very considerate and respectful towards my 90 yr old father, and cleaned an extra drain "to be on the safe side".

Drain blocked toilet camera image found root mass high pressure injected remove and cleared. Work arrived 1 1/2 hours earlier very polite you man very promise with valuation and I am very happy with the work done, he was only here for 1 hr.

Unblocked pipe linked to bathroom. Tim arrived on time ( slightly early! ) completed the job - friendly and efficient.

Leaking wc pipes. Excellent emergency services.
- Took call early
- Kept times suggested
- Did all work required on time with no fuss for reasonable price what more can you ask.

Replace kitchen tap
Resolve leak under kitchen sink. Fast, efficient repair done to a very high standard
Very reasonable cost and flexible in terms of the work I asked him to do
Highly recommended.

Replaced tap. Exceptional service planned at 9 am, they came and had fixed by noon, no fuss - really impressed!

Jetting and unblocking drain. Tim was excellent. He arrived promptly and got immediately to work. He soon cleared the blockage and checked to make sure they were all running correctly. I have no hesitation in recommending him for any plumbing or drainage work.

Cleared blocked drain to main sewer. Very quick service rang up at 10 AM Saturday came out at 11:30 AM as per phone call excellent fast service at the weekend thanks.

Unblocked drain with high pressure jet to remove root ingress followed by camera inspection which ensured no cracks or breaks in line. Excellent professional service would not hesitate to use his services again.

Faulty flush valve.
Replaced flush valve and button and fitted
Tested work. Very pleasant young man
who got on with the job very efficiently.

Examination of leaking valve on shower. Water supply isolated and both valves and mesh filters for shower bar found to be clean. Only source of leak was loose nut. Plumber reinstalled system and tested joints; no defect. This was a simple job in the end, but it was necessary to examine the parts in detail to reassure me. It was all done completely. I was particularly pleased that the plumber arrived within the 1/2 hours window he specified.

Replace 2 minor topes - Kitchen and utility room. Excellent service - Arrived when he said he would and completed in a very difficult way.

Replacement of bell value in cold water tank in loft (tank had run dry). Checked for air locks and bled system. A prompt, courteous, service with an explanation of the work and how the system functioned very pleased.

A very efficient and pleasant person, was very pleased.

Replaced mixer taps in kitchen Very pleased with work. Tim was very neat and left everything clean and tidy

Replace non return valve on cylinder Quick, clean and competent
Very good response to phone call

Installation of cold fill washing machine including capping of redundant hot fill pipe very professional, helpful and courteous

To clean out a blocked toilet,
located blockage and repair. Tim called as arranged
Located problem of blockage quickly, Kept me informed of problem.
Had all the up to date equipment to rectify blockage.
Informed of after care to prevent it happening again
Let premises clean and tidy
Would certainly recommend his services to others.

Clearing drains Efficient, prompt, thorough. Cleared up any mess, Friendly will certainly use again.

Repair leaking toilet. Flush pipe. Tim arrived at the agreed time assessed the task and gave a time for the work and a price.
He did an excellent job and left all as he found it.
Tim is a very clean and courteous worker. Top man.

Supply and fit broken toilet seat. Excellent and prompt service. Would certainly be my first port of call on any further occasion.

Fixing a broken/leaking toilet. Very efficient, friendly and did a great job! Even cleared up and put the box behind the toilet back together.

Removed cistern, replaced siphon fill valve and close coupled kit. Excellent services, Tim came out quickly and carried out the job in a professional and efficient manner.
Would definitely use his services again and recommended to others.

Clear blocked masserater pipe and check out slow toilet sewage clearance. A job well done and very quickly.

Inspect and clear external drain that had been regularly breaking.(CCTV following by high pressure jetting). Excellent work, reassurance that drain piping was sound, and good advice given re preventing recurrence of problem.

Replaced siphon and fill valve. Repaired leaking joint on step valve, replaced some wasted faulty screws and nuts. Tim arranged the appointment at short notice, thankful Whilst Tim was in my home he explained thoroughly what was needed, worked efficiently despite the heat, unintrusively. I intend to employ Tim again and would have no hesitation in recommend to family or friends.

Emergency call out to deal with threatening drain (sink blockage, 36hr response)
Diagnosis and repair done instantly by replacement of waste water system. Prompt, quick and courteous.

Replaced kitchen mixer tap tested all joints.

Replaced valve and diaphragm in toilet cistern. Excellent job, completed in less than 2 hour from initial phone call to say toilet not flushing.

Blockage to house main sewer - manhole cover had lifted (smell) and overflowing - flushed and cleaned. We now know that "flushable" wipes are clearly not and had caused a build-up to blockage.
Attended very quickly and dealt with problem - Excellent!

Sink trap replaced under kitchen sink and all pipes cleaned where leaking had discoloured them. Brilliant service and will definitely use again when we need a plumber.

Clear blocked toilet. Excellent service. Prompt, efficient, friendly.

Clear a blocked drain, backing up in the toilets. Wonderful website saying how to clear blockages just a shame they don''t follow their own advice!

Had a late night blockage and looked for a drain clearing company to come the next day. No opportunity to get recommendations so used Trusted Traders.

20 minutes to run out hoses, pressure jet the drain and rewind the hoses - £95 (per hour or part of)
Jetted from the top of the blockage, didn’t open any covers below the blockage to check where the blockage could be located or see any debris.
Once finished jetting didn’t attempt to locate an issue, just assumed it was now OK.

As they were the ‘professional’ drain people we accepted they had done the work properly and signed the work off.

Six day later the drains were blocked again.

I bought some rods (£30) and within five minutes found and removed a ''fat/soap’ blockage that was half the diameter of the pipe. The blockage was between the last outlet of the house and the next drain cover.
I followed the “on line” professional recommended process and rodded from below the blockage so any debris could be recovered.
I can only assume the pressure hose forced the ‘blockage’ past the fat/soap block, if the drain had been rodded the real blockage (fat/soap) would have been removed.

Complained to the company who''s email response was very ''commercial'' and referring to T&Cs as signed before work commenced.

Couldn’t recommend anyone who operates a quickest job, maximum profit approach rather than quality workmanship. Other people I have spoken to say their drainage "fixers" checked for the problem and then did the appropriate work.

Replaced ball valve in water tank. I was pleased they came in such a short time after contacting.

We had a blocked drain at the rear of the property. We had had a blocked drain at the rear of our property for a week or so which I had tried to clear with various so called drain busters,without any success whatsoever,so it was time to call the professionals in the name of TSM Plumbing and Drainage Services and a Man called Tim who arrived within a couple of hours of my call.We were told the procedure and within thirty minutes the job was done.So now we can wash the dishes without any further gurgling sounds. Brilliant.
Many thanks Tim for your service and Banter.
Well recommended.The moral of the story is,if you want a job doing properly,call in TSM the professionals.
Graham Tandy.

Clearing Blocked Drains. The problem I had, was after clearing my blocked drains the rubber disc on the end of the poles got stuck inside the waste pipe.

I had to get it removed by TSM because despite my very best efforts it would not budge. Tim came out literally straight away and using his knowledge and skills was successful in removing my rods and the rubber disc connected to the end. It seems that it had hooked itself over a deep ridge at a T junction, so I would never have got it out myself!

I cannot thank Tim enough, he was on time, totally professional and very much saved the day for me as we were due to go away for the New Year and if he had not come out so quickly it would have completely ruined our plans in multiple ways.

Well done Tim and thank you so much, you really did a magnificent job and we are so grateful. I will highly recommend you to anyone who needs a decent, reliable and trustworthy person for these type of issues.

Many, many thanks.
Stephen
IEng, MILM, LCGI.
31 Dec 2017.

Fixed a leak in loft water tank. A swift response to a leak, very friendly and professional service.

A very reasonable price, no hidden charges.

Have already recommended to family and friends!

Rainwater gulleys to soakaway jetted and blockages cleared. Professional job done against a tight timeframe and for a very fair price. I have already recommended TSM for a similar job and would be pleased to use this company again in the future.

Cleared blocked waste pipe using electric mechanical machine filled sink to test. All running clear. Rang at 1 he was here at 4.20. Friendly chap did the job quickly but carefully and cleaning. Desired result achieved.

Clearing a blocked sewer drain I cant recommend this firm more highly. I phoned in the am asking for an emergency drain unblock at my mothers home in Norfolk. They arrived the same day at the time they said they would. A very professional and thorough water jetting job was performed with care to ensure the blockage was completely cleared and everything flowing again. As it was not my home, I was unable to define where all the drain access covers were, but the man took the time to search for them; one was not even on the same property but shared with a neighbour.
No mess was made. The fixed price of 75 pounds was very reasonable too.

Initially contacted Tim due to a fault with a radiator and also a fault with the white 18 litre vessel as part of the water heating. I also asked him to check a shower which had been installed by someone else previously and did not work.

The radiator and vessel were replaced and now work perfectly. Tim also identified a fitting fault with the shower and he has also put that right and the shower now works too.

A prompt initial response and flexible approach to fit in with our availability. Very good customer service and reasonably priced too.
Recommended.

Storm water drain clearance Efficient and effective service. It was good to be able to get hold of them out of hours and arrange the job for the next day.

Repair leaking toilet cistern, replace stopcock and install new kitchen mixer tap. Reliable, polite and friendly. Gave proactive advice on best way to solve problems and used good quality spare parts. Work completed as promised and price was competitive.
Would recommend without hesitation.

Toilet partially blocked and slow to clear.
CCTV inspection made as a result of initial inspection of the drainage. There was significant scaling of the pipework throughout, which was finally cleared under high pressure. I was most impressed by the knowledge of the team member who called (By the way he was at the house quite quickly, and by arrangement). The quality of the work and the commitment shown to solving a difficult challenge (as it turned out) was extremely high and I was most grateful.

An old cistern - suggested places to buy spare parts. Returned to do the work. Pleasant young man. Kept to the original quotation.

Complete change of cistern components.
Same with kitchen sink waste. Amazingly efficient a pleasant young man, all parts on van and the cost amazingly low.

Cistern repair. Tim responded to my call very quickly.
He was very professional and explained the work required.
A very good value, professional service- thank you.
Recommended.

Unblock rainwater drain.

Ground floor W.C. blocking up. How we wish all tradesmen were as professional, helpful, efficient and as smiley as this young man - Fantastic!

Replaced ball valve in cold water tank. Methodical approach to problem finding quickly sorted, everything clean and tidy and at a reasonable cost. Would highly recommend Tim and am keeping his details for future use. Thank you.

Bad leak in bathroom. Tim arrived early came in assessed the job and explained to us what he needed to do and with no fuss got on with it. He had to make a whole big enough to expose the pipework for the repair. We cannot thank him enough,brilliant.

Inspection chamber blocked, full of sanitary and wipes etc. 2 houses use same outlet. Fully unblocked and flushed out.

Noticed over a period of time, toilets and shower tray backing up. Rang TSM in the morning, he arrived in afternoon, inspected and fixed the problem within hours. All done very pleased with results, our drainage is split with neighbors.

Repair burst pipe above ceiling in downstairs lobby area. Tim was great, arrived within 90 mins of calling and completed work within the hour. Very pleased.

Fitting new toilet flush system. Fitted new basin taps. Very satisfied of work carried out. Very efficiently done.

Clearing blocked drain. Excellent service. Will be my first choice should any further requirement for similar work be needed.

Clearance of drain blockage A pleasant young man, well equipped and knew his equipment and how to use it!

Persisted to remove a difficult drain cover to ensure all was OK.

Many Thanks!

Clearing a blocked drain to a bathroom sink. The work was done quickly with minimum disruption, and left clean.

Blockage caused by excessive toilet tissue. Very efficient plumber. Carried out work and rectified problem-excellent.

Sorted out the drainage problem. Very happy with the service. Thank you.

Remove air lock from hot water system.

Replace W.C components. Toilet was not flushing
40+ years old. Very efficient tidy. Very pleased.

Repair toilet. Left clean and tidy.

Cleared blocked gully using high pressure jetting. Prompt and reliable, excellent service.

To unblock 2 toilet which was not flushing full flow. The toilet was removed and taken outside to remove and build up of timescale which has reduced the diameter in the W.C. This was removed using a water jet. The toilet was re-installed and the flushing mechanism replaced with a new one. Tim was prompt to arrive and although it took a while to locate what was causing the blockage, he kept searching until he found it. He then repaired it completely, leaving no mess. I was delighted and wouldn’t hesitate to recommend him.

Removal of cistern and pan for replacing all components. Excellent work by experienced and very able plumber.

Diagnosing smell in bathroom and replacing an air ventilation valve. The plumber was excellent and provided a super service. This is the second job he’s done for us, and he was totally reliable. He took £10 off the quote, as the job took less time than he’d anticipated. Very honorable! We are really delighted.

Installation of new tap. Tim provided an exceptional service. He made everything quick and easy. Explained what he was going to do, kept me up to date with progress, delivered on promises and did a great job. Really impressed with how simple it all was would definitely use again.

Fixing a broken flush in my toilet. Tim was brilliant, he emailed me very quickly with a quote and arranged to visit when I asked him. He was friendly, respectful, tidy and completed the job quickly and well as he’d brought the correct parts with him. He gave me some advice on another complex plumbing problem - he seems to know his stuff.

Replace inlet valve in cistern. Nice young men carried out the work in a timely and professional manner. Thank you.

Replacing washbasin taps and renewing bath tap washers Tim''s work was excellent and done efficiently and quickly. He himself was wholly professional, courteous and friendly and gave me several pieces of very good advice about equipment I might purchase. This is the first time I have used Tim''s services and I would certainly call on him again and recommend him to others.

blocked drains un-blocked quick response to emergency call out over Xmas, found the problem and sorted within 2h! Tided the area, after fixing the problem. V happy.

Unblock drain. Tim was able to unblock our drains the same day I called. He arrived at the time he stated, was very friendly and said exactly what he was going to do. I was very pleased with the outcome and I would recommend this business.

Fitted a new kitchen tap. This is the second time I have used Tim. He was the first person I called because I was impressed with him last time. Definitely recommend him and will use him in the future.

Cure loft tank overflow. Expertly carried out by Tim the plumber. A very pleasant and helpful young men.

Repair of leaking toilet cistern and replacement of two taps. We had previously been very pleased with the work Tim carried out to unblock our drain and were equally pleased with his work on these two jobs. The toilet was fixed the same day and the taps were replaced a couple of days later. The invoice was itemized, which we appreciate. Will definitely call TSM Plumbing again.

Replace kitchen mixer tap. A very professional job. Will not hesitate to recommend this business.

Clear blocked drains. Excellent work.

Replaced downstairs 100. Arrived on time. Neat efficient and tidy.

Replacing broken stop lock tap and leaking pipes. Prompt arrival, polite, helpful. Did the job well and even cleared up after himself, I’m very impressed.

Replaced close couple connector and siphon in toilet. Tim arrived on time and completed the above work very quickly and was very tidy. A very professional and efficient service I will gladly recommend to others.

Powerflush drains Top tradesman

Arrived at agreed time and did what he promised at quoted price

All work done to agreement. Work was of good standard. Clean and tidy.

To clear a drain. Tim gave a very friendly and professional service. He explained exactly what he was doing and why.

Removed and replaced toilet inners flushed siphon, fill valve and close coupled week. Tim did an excellent job and I will have no hesitation recommending him and using his services again. Arrived the same day as I called was polite, took pride in his work and at a fair price. Thank you.

Pipes under sink leaking with vast amount of water just moved into property and unaware of problem. Quick efficient and very personable.

Arrived when he said he would & cleaned blockage quickly. Would definitely use this firm for future plumbing & draining jobs.

Replaced annualized mixer shower replaced 1700 x 600 bath tub.

One hundred and twenty.

To fix a screw hole in a water pipe & gas pipe. Tim was brilliant, he arrived on a Bank Holiday Sunday evening & arranged a gas engineer too. He fixed the problems & put all floor boards back in place. Fantastic, reliable service – very nice guy and incredibly helpful.

Cleaning a blockage from downstairs toilet drain. Friendly, efficient, helpful service. Company could do with looking a payment method as cash card machine did not work after trying several times.

Ball valve replacement in tank. And new toilet fitted. I phoned Tim about pack of hot water, which he fixed then asked why my toilet was making a noise; he realized I had a bad leak which resulted in a new toilet fitted. I’m very grateful to Tim for finding this problem, it obviously took a lot longer than he had anticipated, but he got stuck in and fixed it straight away. I was very happy with all his work.

Installation of garden tap – complicated job due to old pipework, lack of space to work. Fantastic service from T S M Plumbing – punctual, fair on price and good quality work. Would use again and recommend!

Drains cleared (they were blocked). I phoned a Friday (pm) and team was here by 7pm dot evening. Really pleased. Best price and great service.

Good job.

Clearer blockers gulley beds. Very good job. 2 pleasant lad. Thanks very much.

Clear blocked drain, replace two defective taps plus advise on defective front drive drain cover / seat away. Impressive, prompt call out efficient manner of work undertaken.

Clean drain blockage. Quick, friendly, professional approach. Job done quickly & efficiently. Will call again if I have another blocking.

Fantastic, standard and motivation. Excellent manners, quality of work and advice. I would not hesitate to use T S M again.

Attention to overflowing water tank. Replacement of taps etc. Very, very good/outstanding service.

Completed as requested and within 3 hours at my initial phone call – really good service!

Cleared blocked drain from washing machine. Jetted waste pipe. Very prompt response & excellent services. A good job, would recommend.

Mess left everywhere. Job not done to satisfaction. Problem re occurred. Lots of water damage. Rang to ask for further visit was told no. Disgusted with service we would like a refund due to problem not being resolved and appalling customer service.

Unblocked foul water drain which was eventually found in our neighbours system. Very good service. Will certainly use this company again.

Blocked drain. Excellent service. Problem sorted, very quickly and efficiently.

Jet blocked drain. Brilliant job.

Unblocking an external drain. Tim arrived exactly when he said he would and unblocked the drain as promptly as he could. He was friendly and explained exactly what he was doing at all times. When he left he ensured he’d cleaned away any mess so the garden was left clean and tidy.

Unblocking drain. Arrived when they said. Explained what the problem was and how they would sort it. Price just as they had quoted. Would use again.

Fixed hole in water pipe. Very quick to arrive and also cleaned up after himself.

Unblocking bath waste. Quick efficient polite, recommended.

unpacked toilet. Very fast and effective and offered good advice.

Cleavage of side drain using a winter jet. Drain had never blocked before I couldn’t clear it TSM had the job done in about 10 minutes with little fuss, would use again if I have a similar situation.

Very quick to attend to call out. Arrived ahead of indicated time, sorted out the problem and fixed it in less than 30 mins. Excellent highly recommend.

Kitchen sink waste pipe blockage. Arrived as promised good time keeping. On arrival got on with the job in hand straight away. Very thorough - on clearing blockage, flushed system several times to ensure it was in good working order. Would use again no hesitation for other plumbing issues.

Removal of blockage. Excellent service. Very friendly. Value for money.

Central heating. Replace circular pump. Excellent service. Couldn’t fault it. Excellent price at very short notice. Consistently distance travelled.

I was very impressed with the service given both times by the very friendly plumber who fixed our toilet and put a new valve on our water cylinder in the loft. Will most certainly use again in the near future for a bathroom re-fit for my long term sick son.

Unblocking drainage system using down-pipe jets. Very helpful, arrived on time.

Clear blocked drains. Excellent, prompt service. Would recommend.

Shower control, refitting with screws. Good work, very satisfied.

Replacement of ball valve in the header water tank in the loft. Investigation of water flow throughout the house system. Very prompt response to request for work. Friendly manner and clear analysis of the problem. Work completed quickly and efficiently. Would recommend the company without reservation.

Repair leaking stopcock and replace valve to attach dishwasher. He couldn’t instantly assess the problem. He explained clearly wanted very fast and was obliviously very fast and was obviously very skilled and well equipped with the necessary parts on his van. I will recommend him to my friends.