Support in Hand Home Support Services Ltd

Good service.

Cleaner is efficient, professional, friendly and a credit to the company.

It is an ongoing relationship and is working well

I have recommended to friends as Support in Hand has provided a high standard of care for a number oof years. Carers are kind and professional and reliable. I am very grateful for all they do.

4.74*

I have had help from this trader for shopping for several years. I have had the same support worker all the time with excellent replacement whenever she is on holiday. She always turns up on time and is very efficient. I have also in the past had help with cleaning and handyman jobs. Everyone was carried out promptly and efficiently.

I have used Support in Hand since my Dad moved into sheltered accommodation 6 years ago, as I live 2+hrs away. He not only gets a good level of cleaning (including laundry and occasional nagging to change stained clothes) but I know Jo will be in touch if there's ever a problem or something she thinks I ought to know about. Very reassuring and recommended.

cleaning well done

Very pleased with everything and would recommend

Alison is a great worker, I can always tell she has been as the bungalow is fresh and clean

Domestic cleaning & help with a person with mobility issues & mild dementia.

Consistently excellent service. Lady is through, honest and a pleasure to have/leave in the house.

I am delighted with the standard of care provided over a number of years now. They make every effort to give the right support, depending on what is needed for each visit. This means listening and getting to know what I would like to do, whether trips out to the library or café, or just sorting our my wardrobe. I very much appreciate the care and attention, which is always kind and professional. It has made a huge difference, allowing me to stay in my own home and enjoy life!

I have found them good at their job and reliable and perfect for my needs.

I am very pleased with Alison who does a brilliant job.

Support in Hand provides me with help for shopping, cleaning and social activities. The staff are very kind and caring and I look forward to their visits.

Support in Hand provides support to me and my wife, who suffers from dementia. They enable her to get out and about and take part in social activities whilst giving me a break from caring responsibilities. Highly recommend.

I have been a client of Support in Hand for a number of years and have found the service consistently good. For the majority of the time I have the same member of staff coming to my home. She is always on time, is reliable and dependable. Her work is consistently good. I am comfortable with her in my home and I trust her. She is pleasant and obliging.

I am in my late eighties and find the cleaning service given by Support in Hand is invaluable in maintaining a clean house. I have found the staff very efficient, friendly and punctual. I am very satisfied with the excellent service given.

Support in Hand make my lunch every day, do my laundry weekly, take me out shopping and to doctor's appointments, take me out for lunch or coffee. They provide a valuable service that I could not do without.

We cannot be more grateful to Jo and her staff. As a daughter living in the USA, Jo has stepped in and been there for my elderly Dad when he took a downturn in health and lost his ability to drive. They go above and beyond their required work scope, always putting my Dad's needs over their schedule. You can pay someone to work but you cannot pay someone to care. With Jo and her team, the "care" is part of who they are.

Support in Hand provide a domestic household cleaning service for my elderly dad, sending a cleaner around every two weeks to do a very thorough job. Dad is always very impressed with the service provided, and finds his cleaner (Alison) to be very professional, very friendly and good company. She is always on top of the cleaning supplies, giving ample warning when stocks run low and allowing plenty of time to get these replaced. Where unavoidable events such as illness have prevented a scheduled visit, these have always been promptly rescheduled. We are all very grateful for the excellent service that Support in Hand provide for my dad, and would heartily recommend their services to anybody in need of them.

Domestic cleaning & care for my wife who has mobility & dementia issues.
The company & their staff are are willing & able, efficient all they do for us.
I would have no hesitation in recommending this company & their service to
anybody who is in need of domestic help.

Support in Hand have been providing cleaning and laundry services for my 95-year-old father for about 5 years, with sessions increasing as he got older. As I live 100+ miles away, they have also been very good at feeding back on occasional problems, including falls. Most recently he has become much more frail and they were invaluable in making extra brief visits, including at weekends, to check on him until we could get daily carers arranged. To their credit, once this was in place, they advised that their regular sessions could probably be reduced as the carers were also doing some basic cleaning. Very pleased and would recommend.

A great service by all your ladies. Very helpful understanding and always have time to listen.

My main helper is Alison and she couldn't be better. Friendly, highly diligent, flexible, sensitive and discreet, she goes above and beyond with practical work, support and communication. On the odd occasion when she is not available and replacements are offered, they have been friendly and helpful.

I am well satisfied with the excellent service I receive.

The staff are very helpful.

I'm very happy with Support in Hand - Excellent!

Alison does a thoroughly good job.

4.75*

Staff very efficient, friendly and hard working.

I am more than happy with the service I receive. Alison is very thorough and leaves my house sparkling. She is friendly and sociable and a pleasure to know.

All lovely ladies, caring and kind.

Work done is 2 hours every 2 weeks. This is general domestic cleaning including main bedroom, en suite, bathroom, hall stairs and landing down stairs toilet and kitchen/ dining room.

The lady who carries out the work is very pleasant and trust worthy, she is always on time and carries out the work efficiently. It is easy to talk with her about any changes needed. She keeps me informed if there are any changes in her calendar in which case the company covers . I have not been let down in all the time I have used this service and would recommend to any prospective client.

The service provided by Support in hand, is excellent. They provide both a cleaning service & a carer service. They are a pleasure to deal with, always adaptable when changes occur.
All the staff are friendly professional & easy to talk to.
I would recommend Support in Hand who are in need of a professional service.

* Evened out garden steps.
* Repaired cement for gate post
* Added sleeper flower beds to front and back garden I'm really happy with the completed work, my new flower bed looks lovely.

Kevin was flexible when some other work I was having done overran, which meant he had to return the following week to complete the last flower bed.

Take of area of rotten floor boarding to 1st floor hallway and replace with new as requested. Supply and fit new smoke detector to ground floor hallway.

Supply all materials clear away all debris from site. Very satisfide with the work done.

The work done.

Thank you for persuading Tom to do the floor boards.

Very professional and friendly.

Thank you.

Installing PVC fascia around single storey separate garage. Third job Kevin has done for us always efficient, high standard and attention to detail will use again soon!

Cleaner. Anne is very reliable.

1½ hours cleaning each week. My cleaner always does a good job. She is friendly and helpful.

4 visits a week for support and taking out. shopping and social activities. I am reclusive and have no friends, but my carers visits make me happy, and I enjoy my rides out with them very much.

Washing up, laundry, cleaning windows, general cleaning, any reaching up or kneeling, shopping and paying bills.

The support I receive is either to take me to do my weekly shopping or to do the shopping on my behalf. I can trust my carer to do my shopping for me as she has done under lockdown and to make sensible decisions about what to buy if the shop has not got the exact product that I specified.

Cleaning social calls. All the ladies are helpful and kind and we can have a laugh.

Alison is my cleaner and also do some shopping. Alison is a excellent cleaner, very nice lady and a brilliant cleaner.

2 hours twice a week to help with house work and a chat.

Laundry
Shopping
Social visits

Laundry
Shopping
Cleaning
Social call I am very pleased with the service especially during these times.

Dust a polish furniture vacciumine bed chamain and washing clean bathroom kitchen floors. I am well pleased with the service provided by Alison and support-in-hand.

One session each 2 weeks (2hrs) cleaning washing up bed linen change, folding clothes, decluttering. Very friendly service, efficient and meets my needs willingly she has made me feel better about my living area.

Social visits and help with shopping and cleaning. My lady is called Alison, She is lovely so helpful to me, Giving me company and lovely conversation.

Day out twice a week shopping, social. I look forward to my days out.

Hedge cutting and pressure washing paths and entrance walls. What was agreed was carried out to our satisfaction.

Repair to guttering Efficient, friendly all work satisfactory certainly will want to use again

Repair and Re-plaster of water damaged ceiling. Excellent job done by Kevin.

Would highly recommend and will be using him again.

I enjoy my outings going out four times a week with the staff very nice friendly I am very pleased with the services and receive from support in Hand

Cleaner and shopping Very happy no complaints very good workers

I receive support for house cleaning, washing and shopping also costing through the mail. I receive a good support from this care agency. Very satisfied with any of other cares who replace my usual carer should she be on holiday or off sick.

A support worker with car takes me for outings, assisted super-market shopping, medical appointments etc. Very satisfied. They discuss what I want to do and advise how best to to it. They are very positive ad supportive. They know the destinations and make the most of my outings.

Dustine and polishing clean toilet and shower vacuum cleaning carpet and floor. Mop kitchen and toilet floors. Have known this firm for a number of years and have a very high opinion of their service.

Grocery shopping hoovering through mop floors. Very good at cleaning and pleased with her service.

Ironing help me sort things out I am happy

Cleaning 2 hours per week and hearing me to organise my home. Work carried out to a very high standard. Professional and friendly.

2 hours cleaning every 2 week Staff always punctual and very pleasant
Any changes are discussed and agreed before being put in place.
Work earned out to a good standard.

Help with house cleaning and de-cluttering Since starting the service I have enjoyed meetings with the supervisor.
My regular cater understands my long term objectives and we all working together to achieve them.

Cleaning x3 week 4hrs total
Cleaning throughout the home. Very good friendly and approachable staff.

Take me out twice a week so I can see more life. The Carem are friendly always have good laugh with them.

Help with Laundry and house work take me out to the shops cook me meals take me to Cinema, Gaxton Centers, Cafos Nice ladies that come happy with every thing.

4 hours cleaning per week in a large family home.
A very reliable group at individuals organised by Danny. Would definitely recommend to others.

Household cleaning. My cleaner is very obliging, will do any job I ask her to do willingly. She is quick and thorough and work really hard for her allotted time.

Household cleaning. Efficient, effective, trustworthy and of a high standard.

cleaning
Changing of beds
Ironing. Dani and Kayley have helped me to keep the house clean when I am very busy. They always gave me advice about other service that they can not provide like professional carpet cleaning or child care. They are available to answer my questions.

Cleaning twice a week for 2 hours a time. General cleaning and washing. Very very good.

Cleaning - once a week Ironing and washing once a week. Excellent, completely reliable and honest firm.

House cleaning services two times a week (4 hours) support in hand. The cleaning services provided by support in hand makes life so much easier, especially in a busy household. The friendly and professional services are well planned, flexible enough to cover any eventuality and carried out with as little disruption as possible. The outcome is always a clean and tidy house. Highly recommended!

To support me in keeping our house clean and tidy.
Change beds weekly
Hoover
Dust
Bathroom - full clean
Kitchen - full clean I really can not find any fault at all.
Staff are excellent
Staff very friendly especially to my young son if he is at home.

Home cleaning Good at what Tury do polite and helpful.

A support worker with car takes me for outings. Assisted supermarket shopping, garden centers, medical appointments. Very satisfied. They discuss what I want to do and advise how to do it. Very positive and supportive. She knows the destinations well and makes the most of my trips out.

Domestic cleaning. Reliable, good service always courteous and friendly.

Alison is my cleaner. Excellent cleaner
Lovely lady.

Vacuum all rooms mop kitchen and bathroom floors clean shower and toilet. Dust and polish where required. All duties carried out with care.

Just cleaning Kind, helpful, reliable, cheerful.

2 hours every 2 weeks domestic cleaning I have found the staff courteous and efficient. The service provided always meets my expectations. I find the staff pleased and a pleasure to welcome into my home. Any questions I have are dealt with immediately although they are very rare.

Shopping
Day out
Doctors
Laundry I am very happy to receive the care that i'm getting from this firm.

Help with shopping and occasional gardening

Excellent Jo is friendly caring and supportive and is always willing to help me. Mainly domestic, ironing house work.

Ironing sort out some paperwork. Hoovering clean bathroom. Help with other daily task (washing /dish washer)

Make meals
Cleaning
Change bed
days out when required anything else I need. Highly responsible staff. Kind and considerate.

Carer to take me out shopping and lunch.
Carer to do laundry, cleaning and cook meals.
Carer to take me out for days out. The carers are very efficient, kind and do whatever I need. Very caring ladies and improve my quality of life.

Visit twice a week to accompany to local club and Demontia club. Absolutely brilliant, fantastic, no problems at all.
Reliable.

Cleaning services. Support in hand were able to accommodate an urgent cleaning request.
Very satisfied with the work carried out and would not hesitate to use them again.

My carers take me out to do my shopping and social trips. Assist with my needs if I can't get to doctors. I find they are friendly, very helpful. Happy to take me out to garden centres or other places I might like to go.

My carers take me out for days. Could be cinema, shopping or to one of the two club and I go to. I enjoy going out with the carers, as I am unable to go out by my self.

General domestic help. Jo is kind, caring and competent.

Cleaning visit once a week. Change bed and much more. Very trustworthy Very polite. Very good at cleaning.

Gardening once a fortnight. Weeding, howing, cuts lawn, prune. Exemplary service.

Once a week to do cleaning for me. Lady is very good.

I find my support is excellent. All the carers I receive to help me out are excellent. I am very happy with the care I received and hope it will continue for a long time.

I have Jo to take me shopping on a weekly basis.
Kevin has done work in the garden. The help I have received is exceptionally good. The carers have always been punctual and Kevin went well beyond the call of duty and when he took me on an emergency visit to the doctors, collected prescription and helped with the shopping over and above the gardening which he had originally planned to do.

Visit twice a week. Once to clean and chat again to shopping and chat. Happy go lucky lady and She's lovely. Does everything she is asked to do. Very nice lady. Good cleaner works hard.

Cleans property once a week
Laundry and changes bed. Washes up daily, hot drinks. Shopping. The staff are 100%
They work hard and know what to do.

Help with laundry
Cook meals
Take me shopping
Take me on days out and lunch
Various cleaning task.
All staff are very good.

Deep clean and de-clutter of property to enable safe living environment. Did an amazing job in the circumstances. Beyond me to do it myself. Saved me from myself. Very pleased.

Very good support and very happy with the company. Would happy to recommend to others.

Fortnightly domestic cleaning and checking for maintenance problems of they occur. I am very happy with the service I receive.
All the staff who have attended have been polite, courteous and pleasant.
They have carried out tasks to a good standard and if I have needed to request a change or topup this been carried out.

Very good well looked after by all of them.

Cleaning.

I find my support from my carers is excellent. Look forward to my carer coming every Wednesday.
I get on very well with my carer.

My support with the company are very good and helpful.

General household cleaning.

Cleaning once a week and help with shopping. I'm really happy that Alison comes in, she's a great help.

Currently general household chores Katherina is a very reliable, caring worker. She carries out her tasks to a high standard. 100% happy with the service provided.

The care takes me shopping and carriers heavy bags etc. for me. The caret is kind, friendly, helpful, willing and efficient.

My house looks spick and span when my cleaner has finished. Wonderful.
Could not do without them. They are always cheerful.

Socializing.
Chatting.
Playing board games.
I look forward to seeing Ann, we have a laugh and chat and do activities together.

Two hours cleaning once a fortnight.

Carer visits for 2 and 1\2 hours one day a week.
Sits with customer whilst husband shops.
Prepares mid-morning toast/coffee. Washes up and does ironing on request.
Customer is very content with chat and company provided. It is good that the same carer visits each week.
Carer leaves kitchen in a tidy condition.

A support worker with car takes me for outings.
eg. to garden centers.
To assisted supermarket shopping, appointments etc. Very satisfied, they discuss what i want to do and advise how to do it.
They are very positive and supportive.
She judges the pace I need.
She really knows the destinations and makes the most of my trips out.

Clean floors dusting and polish mob floors in kitchen and bathroom chance bedding fortnightly. All work done.
With care and thoroughly to my satisfaction.

I receive care so I can live independently.

Very good in what you do.

Great care is taken when you need it and always reliable. My present carer is always cheerful and very kind, always the same and goes out of her way at all times whether it is to post a letter or other needs.
I give praise for her for which she deserves.
I can depend on her and gives her all if you are having a bad day.

I cannot imagine how the service could be improved. All I can say is I don't feel that "all this" is "over the top".

I receive support to help me live independently. I would give Support in Hand 5 stars.

Excellent.

Taken out twice a week for shopping, activities, etc.

My mother has someone once a week for an hour to hoover and clean. This is working extremely well and I am very pleased with the service provided. We have recently used the maintenance service which was extremely helpful. We were able to get a front door handle replaced quickly and efficiently, which meant my husband did not have to make an 80 mile trip to look at the problem.

Take me shopping
Out for trips
Cleaning
Company Very good.

Household cleaning and tidying I have been really impressed with Support In Hand. They are caring reliable and very professional.
I was quite nervous to allow a stranger into my home and to accept i need some help.
The lady that comes to me, Ann, is wonderful! She is caring and extremely thorough. She makes me feel at ease and does an excellent job. My house literally sparkles.

Cleaning and organizing in the house, that is needed. I am delighted with all the work Sarah does she is very kind and helpful and reliable.

Most efficient I do not need care at the moment but the services I receive are very good.

I receive a first class cleaning service from Anne who I always have found to be very friendly and efficient.

Domestic cleaning.

I think the case that I receive is excellent. I have no complaints. I am happy about all that is done for me. Long may it continue.

Currently just assistance with household chores.

Cleaning.

Some cleaners are loud, while others are average.

Cleaning only.

*Sitting with me. During my husband's 2 1/2 hr absence on Tuesday mornings;
*Preparation of coffee/toast mid-morning;
*Washing-up of breakfast crockery;
*Occasional ironing __. Excellent time-keeping carries out requests efficiently. Allows husband to shop with concern for welfare.

House cleaning. I find the staff, punctual, respectful and trustworthy . Their job is done with due care and they always willing to lend a hand if needed. It is a pleasure to have them tending to my home. They do a great job.

Shopping, cinema, boat trips seaside. I am very happy with the service I have.

A support worker with car takes me for outings to garden centers,or assisted supermarket shopping. I could also use for appointments. Very satisfied. They discuss what I want to do and advise. I find the carer very positive and supportive. The carer knows the destinations and makes the most of my time.