Norfolk Drain Services Limited

Excellent service.

Excellent work, very reliable and thorough.

Had a problem with an overflowing downpipes as drain to soakaway blocked with roots. NDS installed new pipework. This involved digging through a brick weave drive, all put back together very well.

Came to property to identify any issues with drains. Clear on problems and solutions. Felt he took a thorough approach too.

Solutions and costs all made sense so came back to do works. Respectful, tidy and quality work. Good company.

Had a new soakaway installed. Quoted and supplied a price promptly, did a good job at a fair price and left area tidy. Would recommend.

Connecting of outside drains to correct failed drainage to designated places and soak away. in one case there was no connection to the manhole at all.
Out of three companies, Marcus was the only one to discover and understand the problem. The company responded very quickly and amenably and all staff were easy to conduct business with.
The work was carried out efficiently by Marcus Gray, who explained everything clearly as the work progressed and with good humour. Despite the considerable upheaval involved in the work, everything was left in a clean and tidy manner.

Contacted this company regarding a blocked toilet. Work and costs involved were explained in detail over the phone. They arrived when they said they would and quickly located the problem. Work was completed in just over an hour. Polite, friendly and efficient. I would certainly recommend this company.

I like the fact that the same member of staff came out to me on 2 occasions - he also carried out the work that needed doing.
I trusted Marcus and he made me feel at ease. Rachel, who arranged my appointments, quotes and office based requirements, was lovely too.
I like that this company is a small business and not a big franchise.

1. Previous quote was honoured
2. Arrived on time, worked well
3. Explained what he was doing and how it worked
4. Left the site tidy and safe
5. We felt confident leaving him to continue while we were out
6, Parked thoughtfully
7. Was polite at all times
8. Demonstrated previous problem,, the solution and it working successfully
9. Did his best to reinstate path to previous condition

From start to finish my experience with this family business was good.
The receptionist, who was efficient, patient and reassuring, took time to answer all my questions and explain the usual procedure for dealing with with the problem and the costs.
Lee and Thomas arrived on time for the appointment, explained what they were going to do, carried out the CCTV survey while I watched, as they explained what was showing up.
They gave me a written report stating what needed to be done.
Following this, they left in a friendly understanding way to give me time to consult with family and insurance.
They returned 10 days later at my request to carry out the remedial work in the same polite, professional manner, left the site as tidy as they had found it and produced a second report of work carried out.
I would recommend this business and certainly use them again if needed.

Extremely professional, on time, knowledgeable and conscious of time taken to do the job.

We had a blocked drain. Phoned at 0930 and drained unblocked by 1230. Extremely professional. The two guys who turned up introduced themselves by name and were very knowledgeable and friendly too. We wouldn’t hesitate is using them again and will definitely recommend to friends and colleagues. It’s so nice to know customer service is still alive!

To clean drain and jet wash away blockage. Excellent, professional quality service. Would highly recommend.

Clear blocked drain, associated with upstairs bathroom downpipe downstairs kitchen sink & outside drains. This was a higher cost than usual due to engineer attending out of hours. This was explained before work agreed. Engineer attended on same day I called the company, at the agreed time. Completed work in agreed timespan. Staff on phone & on site very polite, helpful & reassuring. Work completed & I was allowed to pay next day by card over the phone. Very satisfied with service & cost considered reasonable. All work explained to me. Thank you.

Clear a blocked surface, roof water drain. Prompt arrival at time advised and early date for work to be done. Very efficient & polite engineer.

Cleared blocked drain at front of bungalow. Also cleaned out drain & grid. Checked & lifted main manhole drain. Cleared out & removed all debris, grease & fat. Pressure rodded blockage. Cleaned surrounding area & left drain in full working order. I was most impressed with the technician who attended on 2 March to clear a drain leading off my kitchen. He was very polite & helpfully reassuring. I apologised that he had to clear such a horrible job. He proceeded in a quick & efficient manner in spite of the horribly cold day. I have only lived here 3 1/2 years, but he said what he cleared was well over 3 ½ years worth of debris, more like 15 or 16 which was a great relief as I am careful not to put greases or fats down the sink anyway. In my opinion Shawn is a great asset to your company. I will have no hesitation in highly recommending the company in the future.

First class and resolved the problem within an hour in a professional manner. A 100% polite and effective tradesman who cleanly knew what he was doing. He was supported (by what offered to me) as modern and efficient equipment. The problem and solution to a blocked drainage pipe were quickly resolved with the work and out comes being fully explained.

Blocked main drain,:- Removed roots and scale from blocked manhole, high pressure hosed, attend to two further manholes and removed roots tested to ensure blockages removed. Finally hoped down to ensure site left clean and tidy. Quick, efficient, professional service, carried out by a very competent, cheerful operative. Excellent

Blocked All went well.

Attended site & reviewed from fitted out pipes/drains at new dug out soak away and reinstate pipe/soak away etc. Refitted drains to get full from cleared up. Happy with work carried out. Very professional and friendly. Reasonable cost for work carried out.

To unblock our toilet! Having not used a drain company before. We contacted three companies & compared them to see who would give us the best price & service. (Service being the main concern). We chose Norfolk Drains & they didn't disappoint. Shaun arrived & was quickly on the case even finding the manhole which was in our neighbours garden. Within an hour he had unblocked our toilet & double checked to make sure everything was OK. Working practices were explained as & when required by Shaun who we found to be very competent & friendly. Overall, very pleased with Norfolk Drains.

To fault find drainage issue, resolve & clear the problem & recommend a long term solution. I contacted Norfolk Drains via email & they responded promptly. The price was fair. I was most impressed once the guy came to the house. Very courteous, took his shoes off, methodically found & resolved the problem & then explained everything. I would be more than happy to recommend. I am in the service industry myself & I would be exceptionally pleased to have staff like that.

Clear main drain blockage. (Turned out to be at point where property’s drain meets public main drain). Work included investigating and locating blockage as well as clearing it. Excellent service all round. Office staff very helpful and efficient on first contact. Offered to arrange same day visit and technician arrived within 2/3 hours having rung ahead as agreed. Technician himself was both friendly and plainly good at his job – explained what he was doing and what to look out far in future. Clearing a blockage at the bottom of a five post hole full to the brick with filthy water can’t be fun, but he did it cheerfully & speedily!

Two visits to clear blocked drain to carry out CCTV survey of drain. Having moved into the property a couple of weeks before I explained I was completely unfamiliar with drains. Blockage was cleared easily on both occasions. However on both was told the drains ran in Northerly direction and blockages well and truly on neighbours land. This was further confirmed by report.

Subsequently discovered as completely inaccurate as drains ran Westerley and further chamber in my garden. This co did not even attempt to find. Report worthless - the company's conversation with neighbours pointless and Co director not interested in my complaint. Stated when/if they dug up the drains they would realise where they went.

Cleaning drains.

Clearing blocked drains toilets & urinals regularly. Always efficient & speedy service. Always aware of needs of the school timings & need for rapid response.

To unblock a sewer drain and retrieve broken drain rod. The engineer really put himself out to get the job done as quickly and efficiently as possible – which is what he achieved. He was prepared to go the extra mile – it was necessary to put head down inspection chamber – not a very pleasant option!

Unblocking of all exterior drains. Prompt & thorough service by friendly, helpful engineer.