HGS Plumbing & Heating Limited
5.0 out of 5 based on
182 reviews and feedback
Trusted Trader since 2013
HGS Plumbing & Heating Limited
Unit 7 Capitol House, 4-6 Heigham StreetNorwich
NR2 4TE
01603 630608
Member Categories and Services
Plumbers, Heating Engineers, Boiler Servicing, Radiators and Central Heating, Emergency Gas Engineer, Central Heating Repairs, Boiler RepairsTrade Associations
Business Information
HGS Plumbing and Heating is made up of a team of qualified, friendly and professional plumbers, gas engineers and heating engineers with over 20 years experience in the industry. During our time in the business our engineers have worked on jobs of all sizes, from huge commercial jobs for office blocks and industrial facilities all the way down to fixing a leaky tap in a downstairs bathroom.
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Reviews and Feedback
5.0 out of 5 based on
182 reviews.
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19th November 2024
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Fantastic service from start to finish. Matt came and resolved a multitude of issues with our boiler and even managed to pair our problemed thermostat back up. Matt was friendly, highly knowledgeable and efficient and always showed me what work had been done to boiler. He noticed and quickly fixed issues with our condensate pipe outside that other firms didnt.
From previous bad experiences with other local firms, I was worried about rolling the dice on another firm. So glad I did though, would recommend these guys to everyone! Stellar work!
From previous bad experiences with other local firms, I was worried about rolling the dice on another firm. So glad I did though, would recommend these guys to everyone! Stellar work!
Benjamin pannell
14th November 2024
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
I've had a few jobs completed very well by HGS recently - new taps, boiler service and radiator repair. Ash did a lovely aul job (and was a lovely fella) and Christine in the office is always efficient and good humored - would have no hesitation in recommending this firm heartily
Mark Reilly
31st October 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
New radiators fitted.
Rob help advise on what I should be ordering and then advised on a price. stuck to the agreed time / date and they (Ashley) did a brilliant job installing all the radiators.
Cannot say enough good things about they guys.
Brilliant!!
Rob help advise on what I should be ordering and then advised on a price. stuck to the agreed time / date and they (Ashley) did a brilliant job installing all the radiators.
Cannot say enough good things about they guys.
Brilliant!!
Alexander Bragg
26th October 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
Our central heating boiler had to be replaced. We received helpful advice from the company and the new boiler was installed efficiently and tidily by a very helpful engineer.
Excellent service as we have come to expect from HGS.
Excellent service as we have come to expect from HGS.
Tim Barker
25th October 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
The guys at HGS do work on several different properties for us, they are always professional and patient with our tenants. Their work is always of the highest standard and quality and they provide excellent value for money. Highly recommend them for both personal and professional premises.
Debs Green
12th October 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
We have used HGS for a few years now & have always found the service they provide to be good value for money. All the engineers are competent, polite & carry out the work efficiently. Over the years they have fitted boilers to our properties, new radiators & servicing. We would always recommend them.
Sue Gurney
8th October 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
HGS replaced an old boiler.
Communication with this company was excellent, the installation was carried out with as little disruption as possible and everything was left clean + tidy.
The engineer was very efficient, friendly and helpful.
This is the second time I have used HGS and I would definitely recommend them.
Communication with this company was excellent, the installation was carried out with as little disruption as possible and everything was left clean + tidy.
The engineer was very efficient, friendly and helpful.
This is the second time I have used HGS and I would definitely recommend them.
3rd September 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
HGS have been servicing our boiler and keeping it in good condition since 2019. They are always very informative and friendly. This week, on 2nd Sept 2024, Callum was especially helpful, friendly, swift and skilful, during his check of our boiler.
Jonathan Wroot
30th August 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Excellent end to end process of booking a boiler service.
Very friendly, professional and reliable.
Very friendly, professional and reliable.
23rd August 2024
Value of Products/Services or Work Performed: £5001 - £25,000
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Review Comments
I was a bit daunted at the prospect of having my entire heating system revamped, including back boiler removal, new boiler installation and new radiators and pipes, but the service was excellent, the stress was low and HGS were absolutely fantastic. Extremely pleased with everything I received! I have used this company multiple times for smaller jobs as well over the years and will continue using them as my first choice.
Bill
5th August 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
First time using HGS on a recommendation from my son. Some significant remedial work was required on a combi-boiler, and options and costs were clearly explained. They provided a very professional and competent service. It was pleasing too that they were will to be accommodating regarding the timing of the appointment.
24th July 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
HGS replaced my boiler. I was really impressed with the whole service. The office team were really helpful explaining the options and scheduling the appointment. The plumber did an excellent job installing, leaving zero mess. Highly recommend.
Jack Blandy
18th July 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
HGS were recommended to us when we bought our house in Norwich in 2012. Since then we've stuck with them for any plumbing or gas work. They installed a new boiler and have serviced it since. Christine in the office is always a pleasure to deal with and the company is reliable, professional, efficient and they even remind you when things like services are due. Recently we had a boiler issue 2 days before exchanging contracts as we sold our house and Rob went above and beyond to send someone to fix it - saving the day.
Great service and would highly recommend. Thanks!
Great service and would highly recommend. Thanks!
Kate Roberts
15th July 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
We cannot recommend HGS Plumbing highly enough. We had our boiler fixed, and a new toilet and sink fitted along with new radiators upstairs. The team swiftly prioritised our emergency repairs in order to restore our hot water the next day and returned the following week in order to complete additional new works. All parts were ready and the engineer worked quietly and efficiently, completing all of the required work in one day to a high standard. They caused minimal disruption, were polite, friendly and knowledgeable and importantly cleaned up thoroughly afterwards. We were very impressed with the service received.
Claire
12th July 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
Fantastic service and quality work from HGS from start to finish. New boiler installed and working within a few hours. Friendly service and top notch workmanship.
Sam Woodhouse
11th July 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
I spoke with Rob at HGS as we had an emergency call out for a broken toilet valve, Rob couldn't have been any more helpful and had an engineer with us ASAP. cant thank the team enough and will defiantly be using them again!
Neil Carver
28th June 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
HGS provided a tip top service, the engineer was,polite, on time,and very keen to carry out the work, he cleared up all the mess,and worked until the job was done.
Robert Green
30th May 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
We needed a new shower installed. HGS was quick to respond, competitively priced, and effective. We were very satisfied and would gladly hire them again!
David
25th May 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
After detecting a noise like a tap left on, HGS spent some time and effort detecting where the leak was and fixing it. It turned out that water was leaking at a phenomenal rate from a corroded pipe connecting the meter to the house. HGS kept me informed at every stage and did their absolute best to minimise disruption. Their work was top quality and they provided me with photos of the work for my insurance company. They are quick, hard working and very friendly. I've used HGS for many years now and would highly recommend them. I wouldn't use anyone else!
Lynn P Dellar
23rd May 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Excellent prompt and efficient service. Kind and helpful Engineers. Reasonable charges. Very happy to recommend!!!
Max Osborne
14th May 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Well done!
No complaints.
Efficient with good customer service.
Highly recommended.
No complaints.
Efficient with good customer service.
Highly recommended.
Keith Warwick
3rd May 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Very happy with the service of HGS from first phone call to completed work.
Holly
30th April 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Brilliant job by Matt of HGS Plumbing and Heating, no concerns recommending HSG for all plumbing and heating needs in future. Had a Gas Safety Certificate inspection and annual boiler service carried out. A few issue were identified and promptly remedied professionally and at a reasonable cost.
- Found leak from AAV
- Boiler found to be working safely
- Drain, isolate & remove faulty components
- Supply & fit new AAV as necessary
- Supply & fit new magnaclean filter and repipe as necessary
- Refill with added inhibitor
- Reinstate supplies and carry out operational check
- Found leak from AAV
- Boiler found to be working safely
- Drain, isolate & remove faulty components
- Supply & fit new AAV as necessary
- Supply & fit new magnaclean filter and repipe as necessary
- Refill with added inhibitor
- Reinstate supplies and carry out operational check
Keith
18th April 2024
Value of Products/Services or Work Performed: £1 - £1000
Ratings
Review Comments
Just a small job to change a couple of taps and the job was done in a reasonable time scale by a polite member of staff diligently
Stephen Bygrave
5th April 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Had an issue on our un-vented system, HGS managed to get an engineer out quickly who resolved the issue, engineer was polite and helpful.
Dan Hammond
19th March 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
HGS plumber carried out work to replace the inlet valve on my toil cistern.
As usual, Rob's response to my telephone call was swift and the work was of the usual HGS high standard.
As usual, Rob's response to my telephone call was swift and the work was of the usual HGS high standard.
Richard
12th March 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
I had the taps replaced on my bathroom and kitchen sinks. HGS are very professional and helpful. The office based staff kept me informed throughout and the plumber who did the work was quick, thorough and professional. He cleared up and there was no mess at all. I can thoroughly recommend them.
Sheree Leeds
29th February 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Boiler Service, engineer discovered an error made by the installer of the boiler in my new house. He rectified this, took a photo and gave me written evidence. Very professional. The engineers are always very polite and friendly.
Jennifer Holden
25th February 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
HGS investigated a fault with my boiler and replaced two pairs of bathroom taps. They had been recommended to me by a friend who used them when they had their boiler replaced. I found their service to be excellent. Whenever I phoned, I spoke to somebody who was friendly, helpful and knowledgeable. The engineers on both occasions turned up on time. The man who checked my boiler did a thorough job, was polite, friendly, answered all my questions and offered good advice. The young man who fitted my taps did a good and professional job. It is a relief to find a dependable service like this and I shall definitely be using HGS again, as well as recommending them to my friends.
21st February 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
I needed a new stoptap aswell as a boiler service. Rob in the office advised me on a couple of issues to ensure the stoptap could be fitted where it was easiest to access. The job was booked easily, the man arrived at the time arranged. He was polite, tidy and cleaned up thoroughly after the 2 jobs were done. He even apologised that there would be some noise, as some pipes needed cutting.
I have used HGS before and have always been very happy with the level of service.
I have used HGS before and have always been very happy with the level of service.
Liz
29th January 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Boiler serviced plus a check on all the radiators as some were not coming on anymore. Everything done quickly and professionally with a very friendly and knowledgeable young man. Will definitely use this company again. Highly recommended.
28th January 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
HGS Plumbing & Heating recently replaced my boiler and I was very pleased with their service. Very responsive, organised and with good communication. The engineer got the work done within the time I was available, took care of the old boiler, and everything is working well. Would recommend and use again - thank you!
22nd January 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
Power flush of centrhalheating system and new wifi thermostat.
Just to say how impressed we were with James and the quality of his work. He was polite and helpful throughout the day, always ready to answer our questions and explain things. At no stage did he appear to be rushing the work to finish and get away, despite being here from just after 8am to just before 6pm. The heating is working better now.
Just to say how impressed we were with James and the quality of his work. He was polite and helpful throughout the day, always ready to answer our questions and explain things. At no stage did he appear to be rushing the work to finish and get away, despite being here from just after 8am to just before 6pm. The heating is working better now.
13th January 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Mum is 90 and a dated boiler stopped working
HGS went out of their way to rearrange their work load and get an engineer to come out the same day. What a relief in cold January.They solved the issue straight away , ordered the parts and got us back working as soon as they possibly could. Very friendly first rate service I would highly recommend
HGS went out of their way to rearrange their work load and get an engineer to come out the same day. What a relief in cold January.They solved the issue straight away , ordered the parts and got us back working as soon as they possibly could. Very friendly first rate service I would highly recommend
12th January 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
Boiler maintenance and boiler replacement.
I've used HGS for a couple of years now and they have always been excellent. You ring up and the phone gets answered by someone who knows what they're talking about. They come out quickly, their engineers are polite and skilful and they're happy to explain things thoroughly.
I've used HGS for a couple of years now and they have always been excellent. You ring up and the phone gets answered by someone who knows what they're talking about. They come out quickly, their engineers are polite and skilful and they're happy to explain things thoroughly.
Rochelle Wilson
4th January 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
HGS diagnosed my recent heating problem as a faulty thermostat. They provided and fitted a new thermostat including showing me how to use it.
HGS service my boiler annually. I am always very happy with their service and would recommend them.
HGS service my boiler annually. I am always very happy with their service and would recommend them.
4th January 2024
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
I have used HGS on several occasions in the past and have always found them to be very helpful, and knowledgeable. Excellent customer service.
Paul Harrison
22nd December 2023
Value of Products/Services or Work Performed: £1 - £1000
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Exceptional service from start to finish. I am In the process of selling my property and required a boiler service as soon as possible. I called Rob at HGS who could hear the sheer panic and worry in my voice and immediately reassured me and helped. he made me aware that due to being so close to Christmas they have had a lot of emergencies so it may be unlikely they will get me in before. Rob and the team were very efficient in keeping me updated and a few days later called me to say they could fit me in - a week before Christmas. The engineer Ash came to do the work, he was efficient, tidy and very polite. The team were fantastic and I couldn’t sing their praises anymore. Highly recommend, amazing and well priced. Thank you HGS for making my Christmas unstressful and a happy time.
Ches
20th December 2023
Value of Products/Services or Work Performed: £1 - £1000
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A great company. HGS found a gas fire for my father (98) who relies on the fire for warmth in his main room. They stuck with it through technical and supply issues and managed to get it installed before Christmas and have made a big difference to his life. All of the people (Rob and his staff) have been incredibly helpful and proficient throughout, and I recommend them without qualification.
Gareth Jones
6th December 2023
Value of Products/Services or Work Performed: £1 - £1000
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Upon initial contact Rob was amazingly friendly and calm. He managed to get me booked in on the coldest day of the year. Matt attended and completed the work, again extremely professional and reassuring. Great value and good, honest service. Thanks you both, would highly recommend.
Katie
5th December 2023
Value of Products/Services or Work Performed: £1 - £1000
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HGS replaced my boiler in an emergency 3 years ago and I've used them ever since to service it. The same engineer comes every year, which is great continuity, he's professional, on time and always friendly.
I recommend HGS to all my friends and family.
I recommend HGS to all my friends and family.
Sam
3rd December 2023
Value of Products/Services or Work Performed: £1 - £1000
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HGS have serviced our heating system for many years and we have never received anything other than an excellent service. They are highly professional and their staff are always polite and friendly. The recent service and repairs on our boiler were prompt and efficient, as always. For a reliable and trustworthy service you can do no better than calling HGS, in my opinion.
Jon Stewart
29th November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Rob was wonderful to deal with and helped me at short notice to replace my toilet and shower. Will definitely be my first call for any future plumbing needs
Nicki D
25th November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Drained down the heating system,replaced eight TRV's on our heating system, two service valves, refilled the system adding inhibitor and fitted a new kitchen tap (supplied by me).
The heating engineer was very polite, laid sheets down on our stair carpet, I really couldn't fault him or his workmanship.
I'm very glad that I used HGS, it's difficult these days to find good service, and they have this in abundance. Will know who to contact in future.
The heating engineer was very polite, laid sheets down on our stair carpet, I really couldn't fault him or his workmanship.
I'm very glad that I used HGS, it's difficult these days to find good service, and they have this in abundance. Will know who to contact in future.
Nigel Cooper
22nd November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Annual boiler service.
Excellent service from start to finish. Office staff helpful and accommodating. Engineer who came to service the boiler was refreshingly respectful, polite, and informative. Have recommended on to family and friends. Very competitive price. Will be returning for any future works and annual service of boiler
Excellent service from start to finish. Office staff helpful and accommodating. Engineer who came to service the boiler was refreshingly respectful, polite, and informative. Have recommended on to family and friends. Very competitive price. Will be returning for any future works and annual service of boiler
19th November 2023
Value of Products/Services or Work Performed: £1 - £1000
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I've been using HGS for my boiler service many years and found them very professional and reliable.
I had recently have them do the below works and am extremely pleased with the end results. Not only were their jobs very well done but they were also very friendly, approachable and prompt in replying to any queries I had! I will definitely be using them again for any plumbing/boiler related works.
Replace boiler fan & other remedial work
Kitchen sink remedial work
Basin remedial work
I had recently have them do the below works and am extremely pleased with the end results. Not only were their jobs very well done but they were also very friendly, approachable and prompt in replying to any queries I had! I will definitely be using them again for any plumbing/boiler related works.
Replace boiler fan & other remedial work
Kitchen sink remedial work
Basin remedial work
Toshiko
31st October 2023
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
HGS were great, very responsive when we had a problem with a shower that had leaked and ruined a wall.
Other plumbers didn't seem interested when they had simpler jobs they could take on instead of us, but Rob and the team at HGS talked us through what we needed to do and were patient and understanding while we arranged other trades to work around their visits. Very happy with how everything turned out.
Other plumbers didn't seem interested when they had simpler jobs they could take on instead of us, but Rob and the team at HGS talked us through what we needed to do and were patient and understanding while we arranged other trades to work around their visits. Very happy with how everything turned out.
Tom S
20th October 2023
Value of Products/Services or Work Performed: £1 - £1000
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came quickly and promptly, assessed leak and repaired.
phil
19th September 2023
Value of Products/Services or Work Performed: £1 - £1000
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Very good prompt communications from the office to replace my kitchen tap and both Matt and James did a good job and were both efficient and friendly. I would definitely recommend the HGS Plumbing and Heating.
Ellie
8th August 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Replaced my gas boiler very neatly, no mess and helpful follow up service.
Peter Francis
24th June 2023
Value of Products/Services or Work Performed: £1 - £1000
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I’ve used HGS twice, once for a dishwasher install, once to fit an outside tap.
Both times they have been delightful: excellent and quick communication, good prices, very good work! Really lovely people too.
Both times they have been delightful: excellent and quick communication, good prices, very good work! Really lovely people too.
Harriet Birchall
28th March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Did a really good job!
Will happily recommend to others
Will happily recommend to others
Robert Williams-Vazquez
23rd March 2023
Value of Products/Services or Work Performed: £1 - £1000
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We used HGS to service our radiators and sort heating problems. The service was terrific. Mike at HGS gave us a very prompt analysis of our issues, followed up by a comprehensive estimate and the workmanship was top grade. Very neat and tidy, very clear explanations of the issues we had and what the solutions were. Great service, and I highly recommend HGS. The price was exactly what they had quoted. They do a great job.
Andrew Matthews
7th March 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Been using HGS for a few years, always friendly, efficient and helpful. Recently decided to replace our old boiler which they did for us very quickly for a good price. The work was neat and the guys were friendly and professional. All mess tidied up and our boiler cupboard neatly modified for the new boiler. Recommended.
Paul F
3rd March 2023
Value of Products/Services or Work Performed: £1 - £1000
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I have been using this company for 8 years for various jobs - from annual boiler service to repairs, new gas pipe and kitchen installations, etc. They are always efficient, quick, and professional. All engineers are polite and friendly and do tidy jobs. I like that they offer and discuss the best options. Payment is also easy by phone or bank transfer. paperwork and invoicing are always correct. I cannot recommend them enough.
3rd March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Brilliant company and service - HGS went above and beyond to diagnose and remedy issues with our domestic hot water system. Rob couldn't have been more helpful and spent a long time advising us on the phone, from initial enquiry to follow-ups. Both engineers were friendly, courteous and went the extra mile to get everything working again. Cannot recommend them more highly!
20th September 2022
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Hot water and heating system upgrade (a new combi boiler)
From start to finish I received a top quality service. HGS are reliable, efficient and not over priced.
The job was complete in 2 days, with minimal disruption and zero mess. All the staff are super helpful and friendly. I highly recommend and will use them again in the future for any heating/ plumbing needs.
From start to finish I received a top quality service. HGS are reliable, efficient and not over priced.
The job was complete in 2 days, with minimal disruption and zero mess. All the staff are super helpful and friendly. I highly recommend and will use them again in the future for any heating/ plumbing needs.
17th August 2022
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I needed my boiler serviced and I had a very noisy air lock in a pipe Really helpful and knowledgeable understanding of my problems. The work was done professionally with no mess and all the bits required to mend the toilet problem were provided. Really happy with the results.
23rd July 2022
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We have used HGS for many years to service our boiler and always recommend them to our family and friends. They are reliable and very efficient. We have used them on occasions for an emergency call out and they always respond quickly and helpfully. It is reassuring to know they are there. We recently had a new boiler fitted and relocated. This involved extra redirecting of pipes as well as including an additional radiator. The complete price was extremely competitive and the bill was itemised and matched the original quoted estimate.
We also owe HGS for boiler services and gas safety certificates for rental property. Again, all done regularly and efficiently. HGS are reliable and competitive. Whenever you phone up they are friendly and helpful. Their quotes are accurate and the final bills match the estimates so you know what you are getting and how much it will cost. All the work is guaranteed. They have always been a reliable and customer friendly company in our several years of using them.
We also owe HGS for boiler services and gas safety certificates for rental property. Again, all done regularly and efficiently. HGS are reliable and competitive. Whenever you phone up they are friendly and helpful. Their quotes are accurate and the final bills match the estimates so you know what you are getting and how much it will cost. All the work is guaranteed. They have always been a reliable and customer friendly company in our several years of using them.
15th July 2022
Value of Products/Services or Work Performed: £1 - £1000
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Repair of leaking stop cock Very helpful and efficient company. Turned up that afternoon and fixed the leak within minutes
9th June 2022
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I have been using HGS for several years to do maintenance work, carry out repairs and Landlords Gas Certificates on my rental properties and my own home.
They are always extremely pleasant to deal with, very efficient, always give me cost details for approval before carrying out the work required , plus their charges are very competitive.
When routine work is due they contact my tenants to make mutually convenient appointments which makes life so much easier for me.
I cannot recommend them highly enough.
They are always extremely pleasant to deal with, very efficient, always give me cost details for approval before carrying out the work required , plus their charges are very competitive.
When routine work is due they contact my tenants to make mutually convenient appointments which makes life so much easier for me.
I cannot recommend them highly enough.
1st June 2022
Value of Products/Services or Work Performed: £1 - £1000
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They carried out a full boiler service.
8th April 2022
Review Comments
The work we wanted a quote for was a new boiler, issue with our toilet and bathroom tap and to replace the kitchen sink. I contacted this company via Trusted Trader to quote for a new boiler, issue with our toilet and bathroom tap and to replace the kitchen sink.
Initially we received an email from Rob asking for contact details but haven''t heard from him since and even after chasing them up! Not a good first impression.
I have now found a professional company to complete this work.
Initially we received an email from Rob asking for contact details but haven''t heard from him since and even after chasing them up! Not a good first impression.
I have now found a professional company to complete this work.
9th March 2022
Value of Products/Services or Work Performed: £1 - £1000
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Repaired & semi re-installed the boiler flue & replaced the pump. HGS were friendly, competent and informative. They managed to fit us in quickly & arrived promptly on the day. They explained what the issue was, gave us a fairly accurate quote & carried the work out well.
1st March 2022
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Replacement of unreliable faulty multi-point water heater with Baxi 25kw combi- boiler Rob at HGS came to my rescue when my multipoint water heater broke down in my property in North Walsham that was let out.
He explained my options clearly and recommended I installed a Baxi Combi Boiler which would be reliable , easy to maintain and give the option of central heating in the future. However this was not an easy task for him as there was a shortage of available combi boilers country wide , in addition we had to satisfy the Freeholders of the property as it was a leasehold flat and the tenant was without hot water. We worked together and Rob not only managed to provide drawings of the job approved by the Freeholder but also source the Baxi Combo of choice and installed it within a week and with an excellent deal on price to boot! Thus great satisfaction was achieved for myself the Landlord and my tenant .
He explained my options clearly and recommended I installed a Baxi Combi Boiler which would be reliable , easy to maintain and give the option of central heating in the future. However this was not an easy task for him as there was a shortage of available combi boilers country wide , in addition we had to satisfy the Freeholders of the property as it was a leasehold flat and the tenant was without hot water. We worked together and Rob not only managed to provide drawings of the job approved by the Freeholder but also source the Baxi Combo of choice and installed it within a week and with an excellent deal on price to boot! Thus great satisfaction was achieved for myself the Landlord and my tenant .
13th January 2022
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Assessment of old boiler and replacement with new one. HGS were helpful and responsive at a busy time of year. The work was done well, and the kitchen left tidy afterwards. Everyone was very pleasant to deal with. I have had them in for 3 jobs now and very happy with them all, highly recommended.
4th January 2022
Value of Products/Services or Work Performed: £1 - £1000
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Annual Gas Safety Inspection, Boiler Service, Oven Installation Excellent, 5 stars, professional, polite, on-time, knowledgeable, friendly, excellent value for money. Highly recommended.
4th January 2022
Value of Products/Services or Work Performed: £1 - £1000
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Gas fire service. Job done on day and at time agreed by an efficient and friendly engineer. All staff who organised the job by phone were efficient and knowledgeable.
17th December 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
Boiler replacement
New Boiler
Pipework, new gas pipe installed
Radiator flush
Inhibitor installed
Removal of old boiler. Great service!
Thank you Rob for finding a slot for boiler replacement at worst time of the year (urgent replacement due to dead boiler)
Good communication and clear assessment of the work needed to be done.
James and David did a great job installing and were helpful in answering any questions.
I will definitely use HGS in future if needed.
Cheers
New Boiler
Pipework, new gas pipe installed
Radiator flush
Inhibitor installed
Removal of old boiler. Great service!
Thank you Rob for finding a slot for boiler replacement at worst time of the year (urgent replacement due to dead boiler)
Good communication and clear assessment of the work needed to be done.
James and David did a great job installing and were helpful in answering any questions.
I will definitely use HGS in future if needed.
Cheers
29th November 2021
Value of Products/Services or Work Performed: £1 - £1000
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Lift floor board and tiles, then cut and cap gas pipe Customer friendly office, clear communications, and everything was as expected. Engineer was great - helpful and cleared up quickly.
17th November 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Removal of faulty boiler and installation of new boiler. Our 15 year old boiler was leaking, resulting in water running down the wall from our bathroom to our kitchen. We needed a speedy replacement and contacted our usual boiler service company. The company identified that we needed a new boiler but then simply stopped communicating with us when we tried to book them to fit a replacement.
We sent an SOS to HGS via their website and to my surprise Rob responded on the same day and asked for photographs and descriptions from which he was able to identify a new boiler for us. Rob very kindly made some adjustments to the schedule so that our new boiler could be fitted as soon as possible. The work was carried out quickly and efficiently and the area was left tidy. We are very happy with our new boiler.
Thank you HGS for coming to our rescue! I would definitely recommend this company.
We sent an SOS to HGS via their website and to my surprise Rob responded on the same day and asked for photographs and descriptions from which he was able to identify a new boiler for us. Rob very kindly made some adjustments to the schedule so that our new boiler could be fitted as soon as possible. The work was carried out quickly and efficiently and the area was left tidy. We are very happy with our new boiler.
Thank you HGS for coming to our rescue! I would definitely recommend this company.
22nd October 2021
Value of Products/Services or Work Performed: £1 - £1000
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service boiler Excellent friendly & professional service from the 1st phone call to the completion of the work - everything was made easy - charges were explained, they arrived when arranged & did the job as requested. Would thoroughly recommend
11th October 2021
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New boiler HGS replaced my mother’s gas boiler. She is elderly, vunerable and lives aIone. I was able to trust then completely. They gave excellent advice about the best type of boiler for her. I was really impressed by their promptness, punctuality, efficiency, transparency and excellent communications and very touched by their kindness and good humour.
24th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service on a letting property. I had been recommended by a friend as I needed a boiler service done ASAP on a property that had a tenant and I had a buyer for the property who wouldn’t exchange until the boiler was serviced. I called HGS to explain the situation and they were so helpful and arranged for the service to be done within a few days. All other plumbers I had called couldn’t do for several weeks.
They turned up on the day and confirmed all had been completed. I requested the paperwork so I could pass onto buyer and this was immediately emailed across to me. Very helpful on the phone and it makes a difference when using a company that makes a job go so smoothly.
I would have no hesitation in recommending this company to anyone and will certainly use them again in the future.
They turned up on the day and confirmed all had been completed. I requested the paperwork so I could pass onto buyer and this was immediately emailed across to me. Very helpful on the phone and it makes a difference when using a company that makes a job go so smoothly.
I would have no hesitation in recommending this company to anyone and will certainly use them again in the future.
21st September 2021
Value of Products/Services or Work Performed: £1 - £1000
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Emergency repair to pipe work in bathroom which was leaking. HGS carry out plumbing and electrical work at both my residence and at my two rental properties. When my tenant discovered he had a leak under the shower I contacted HGS who advised whilst they had no one free immediately they would send someone as soon as they had finished the job they were working on. As promised we shortly got a call saying a plumber was on their way and we met them there. They quickly sorted the leak and soaked up as much of the water as they could leaving the bathroom clean and tidy. The invoice was sent and paid promptly.
28th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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I had a leaking toilet and a non working tap at my shop . I’ve used this company before in December for a service and repair on my back boiler and fire at my home and I was very happy then with the service they provided . I’ve just used this company again to fix a leaking toilet and a tap that didn’t work at all in my place of work , I spoke to Mike and he was really helpful and asked me to send pictures , within ten minutes I had an engineer on his way to my salon in Norwich . The work was carried out quickly and there was no distribution with clients . Pictures were then sent to me to show what was broken and what was replaced and repaired, I’m so happy with the service and will continue to use them in the future. Highly recommend.
14th April 2021
Review Comments
HGS Plumbing & Heating helped me with a problem with my combi-boiler. All the staff I dealt with were friendly and efficient- so helpful!
12th April 2021
Value of Products/Services or Work Performed: £1 - £1000
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Boiler Service An excellent team with a seamless, efficient approach to work. Reliable. Honest. Knowledgeable. Competitively priced. Faultless.
Thank you!
Thank you!
22nd February 2021
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Investigate and repair issue with boiler pressure dropping and annual boiler service. Excellent, professional service. Used for repair of boiler that constantly lost pressure and at later date for small repairs and annual boiler service. Explained the required work and quoted total prices so no unexpected costs. Explained what had been done on both visits. Excellent communication and would happily recommend to others.
7th January 2021
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Recently had a issue with a very problematic boiler, nothing was too much for HGS to get it sorted out. Fantastic service from HGS Plumbing and Heating . Great communication and very professional service . Would recommend them to anyone for any plumbing or heating issue
6th January 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Urgent emptying of leaking hot water tank.
Drain and remove existing open vented cylinder, shower pump, associated pipework
Supplied and fitted 250 litre unvented cylinder complete with 2 x 3kw immersion heaters
Supplied and fitted potable water expansion vessel to serve unvented cylinder
Undertook alterations to hot and cold supplies and connect to new cylinder
Installed safety discharge pipework to terminate externally
Filled system with added inhibitor
Wired up unvented cylinder to existing time and temperature controls
Hot water tank started leaking just prior to Christmas, called HGS and despite it being the last working day before Christmas holiday Rob arranged for team to come and empty tank to avoid any water damage to house (greatly appreciated).
Rob provided options for replacement tank with the benefits outlined plus a detailed quote. Once agreed date was made for replacement of immersion heater. This was undertaken on the agreed date. The team''s work was of a high quality and they worked very efficiently throughout. Very pleased with the whole process from start to finish. Will definitely recommend and use again.
Drain and remove existing open vented cylinder, shower pump, associated pipework
Supplied and fitted 250 litre unvented cylinder complete with 2 x 3kw immersion heaters
Supplied and fitted potable water expansion vessel to serve unvented cylinder
Undertook alterations to hot and cold supplies and connect to new cylinder
Installed safety discharge pipework to terminate externally
Filled system with added inhibitor
Wired up unvented cylinder to existing time and temperature controls
Hot water tank started leaking just prior to Christmas, called HGS and despite it being the last working day before Christmas holiday Rob arranged for team to come and empty tank to avoid any water damage to house (greatly appreciated).
Rob provided options for replacement tank with the benefits outlined plus a detailed quote. Once agreed date was made for replacement of immersion heater. This was undertaken on the agreed date. The team''s work was of a high quality and they worked very efficiently throughout. Very pleased with the whole process from start to finish. Will definitely recommend and use again.
5th January 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Boiler replacement and installation Brilliant service in all ways from HGS !
Had an emergency right before Christmas as we got keys to our new property which came with a leaking and faulty boiler! despite a busy time they got to us super fast and fit us a brand new boiler which has been a dream they even came back on Christmas Eve to fix a leak caused by a blockage in a connecting drain. Transparent pricing and advice , would highly recommend them and will use them again! Very good customer service too from everyone I dealt with.
Had an emergency right before Christmas as we got keys to our new property which came with a leaking and faulty boiler! despite a busy time they got to us super fast and fit us a brand new boiler which has been a dream they even came back on Christmas Eve to fix a leak caused by a blockage in a connecting drain. Transparent pricing and advice , would highly recommend them and will use them again! Very good customer service too from everyone I dealt with.
30th October 2020
Value of Products/Services or Work Performed: £1 - £1000
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Gas safety inspection and boiler service I decided to ask HGS to carry out a gas safety inspection and boiler service based on recommendation . The office called me back to make the appointment and the engineer arrived during the agreed time slot . The engineer was very polite and professional ; also wore gloves and a mask. Very pleased with the service received and would use again.
21st October 2020
Value of Products/Services or Work Performed: £1 - £1000
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Gas boiler service, gas safety inspection and certificate HGS completed a gas safety inspection and boiler service within a day of contacting them, excellent service from this friendly local company putting the customer first
17th October 2020
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Tennant rang to say toilet system not working they wanted it to be sorted as only one toilet in residence.
Contacted HGS Plumbing Norwich.
Who responded quickly resolving the problem, efficiently the next day and tenant was pleased. This problem with the toilet system, was dealt with quickly and efficiently, which was much appreciated by our tenant and us and we would recommend them as first call for plumbing issues.
Contacted HGS Plumbing Norwich.
Who responded quickly resolving the problem, efficiently the next day and tenant was pleased. This problem with the toilet system, was dealt with quickly and efficiently, which was much appreciated by our tenant and us and we would recommend them as first call for plumbing issues.
16th October 2020
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Replacing kitchen and bathroom taps. Polite friendly made me feel at ease.Nice to be able to laugh with the team. Fitting the taps was done efficiently without any mess.It was a pleasure to deal with HGS. I would definitely use them again .Thankyou
29th September 2020
Value of Products/Services or Work Performed: £1 - £1000
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Boiler Replacement
Replacement of leaking tap and pipes
Unblocking of outside drains
Boiler safety certificates
Toilet repair I’ve used HGS on a number of jobs over the last couple of years including a boiler replacement, gas safety certificates and repairs to taps and toilet.
They have completed all jobs quickly and to an excellent standard. The office has been incredibly easy to communicate with - often sending someone round / putting together a quote within a day or two. Their on site staff are always friendly and professional and are a delight to deal with. Prices have always been reasonable and good value for money.
I would not use anyone else now and cannot recommend HGS highly enough.
Replacement of leaking tap and pipes
Unblocking of outside drains
Boiler safety certificates
Toilet repair I’ve used HGS on a number of jobs over the last couple of years including a boiler replacement, gas safety certificates and repairs to taps and toilet.
They have completed all jobs quickly and to an excellent standard. The office has been incredibly easy to communicate with - often sending someone round / putting together a quote within a day or two. Their on site staff are always friendly and professional and are a delight to deal with. Prices have always been reasonable and good value for money.
I would not use anyone else now and cannot recommend HGS highly enough.
14th August 2020
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HGS provides me with a Landlord''s gas safety check. The process was simple and easy with excellent communication and a helpful phone call from the engineer. I am really impressed with their service; this is the 3rd time i have used them and will continue to do so. Thank you!
28th July 2020
Value of Products/Services or Work Performed: £1001 - £5000
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New boiler fitted. Having called HGS out to look at my faulty boiler, they checked I still had hot water before arranging a call out for the following day. On arrival, we discussed if it was cost effective to fix the boiler or whether to replace. I had already decided I probably wanted to replace so the engineer left my home telling me I would receive a call from the office with a quote for a new boiler. Whilst here he took some photos and details to feed to the office so they could advise on the best options. Whilst waiting for a call I did some research online regarding boilers to get an idea if price. Within an hour of the engineer leaving, the office called with a very cost effective option. As this was on a Friday, they arranged to do some juggling of appointments for the next week so that I could have my new boiler installed on the Monday! I received a detailed quote over the phone and then followed up by email.
On Monday, two engineers turned up first thing as promised. They worked efficiently, tidily and were really nice guys who were obviously very experienced in what they do. They ensured I was totally happy before leaving.
The next morning, I received a courtesy call from the office to make sure I was completely happy before they emailed by invoice over.
All in all, I would never have imagined having a new boiler would be such a seamless, easy process and I can only imagine it’s due to the fantastic staff (both office and engineers) employed by HGS. Highly recommend,
On Monday, two engineers turned up first thing as promised. They worked efficiently, tidily and were really nice guys who were obviously very experienced in what they do. They ensured I was totally happy before leaving.
The next morning, I received a courtesy call from the office to make sure I was completely happy before they emailed by invoice over.
All in all, I would never have imagined having a new boiler would be such a seamless, easy process and I can only imagine it’s due to the fantastic staff (both office and engineers) employed by HGS. Highly recommend,
18th June 2020
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Tap fitted on outside wall of house We had a tap fitted on the outside of our house by HGS Plumbing. From start to finish, the communication was excellent. The plumber who came to carry out the work was very friendly and professional. Will definitely use this company again
28th May 2020
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Bathroom leak from old shower unit. There''s a bit of a stereotype about plumbers... that they keep promising to call, but never show up. But HGS were totally the opposite. They were friendly and helpful on the phone, were concerned to find out how serious my leak was... fixed a time, were there as promised... and were quick, friendly and helpful when they arrived.
They even called back a day later to check everything was OK.
It was. First class!
I found them through the Norfolk County Council Trusted Traders directory, and they deserve to be there.
Pete
They even called back a day later to check everything was OK.
It was. First class!
I found them through the Norfolk County Council Trusted Traders directory, and they deserve to be there.
Pete
16th May 2020
Value of Products/Services or Work Performed: £1 - £1000
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Emergency repair to gas boiler and refurbishment of lavatory cistern We had a boiler breakdown and leaking cistern during Covid-19 lockdown and it was difficult to find help. HGS agreed to fit us in at short notice. They rang us to let us know when the engineer was coming. He made an inspection and told us what the problems were - he wasn''t able to fix them in that visit.
The office rang us a little while later to explain the cost of the proposed fixes and schedule a further visit the next day. Again they rang us to let us know when he was coming. He carried out both repairs efficiently, after explaining what was going to be done. He was also happy to answer my questions.
I was told the invoice would be emailed to me and it was. The amount was the same as that quoted over the phone.
All in all, this was a very good service.
The office rang us a little while later to explain the cost of the proposed fixes and schedule a further visit the next day. Again they rang us to let us know when he was coming. He carried out both repairs efficiently, after explaining what was going to be done. He was also happy to answer my questions.
I was told the invoice would be emailed to me and it was. The amount was the same as that quoted over the phone.
All in all, this was a very good service.
13th April 2020
Value of Products/Services or Work Performed: £1 - £1000
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Fixing the controls on my boiler I was very pleased they could come out quickly and fix the boiler controls, and check the gas fire. We had just moved in, and due to Corona virus was finding it difficult to find someone who could come out to fix the heating system in a reasonable time frame. The worker who came checked the system thoroughly, and reset the system so I could control the boiler. He also checked that the gas fire was working properly and did a smoke test. Unfortunately I can’t remember his name, but arrived on time, and he did the job required. Good service.
3rd March 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Repair and investigation of old boiler. Replace old boiler for new including a system power flush. Replace a radiator. I am a new customer to HGS Plumbing. I was impressed by the time the team took to discuss and explain everything to me. The engineers were professional and the work very thorough. I recommend.
28th February 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Removed old boiler from kitchen and installed new boiler in upstairs airing cupboard with new gas pipework from meter cupboard to new boiler location. Drained and removed hot water cylinder and water tanks and pipework from loft . Installed new radiator and fixed pipework to old one. Installed new thermostatic shower over bath. Really good service from a very professional company I have used before. Rob gave useful advice and was quick to get me a quote and everyone I spoke to on phone, the surveyor and installer were all friendly and very helpful. The job was completed on time and very pleased with the result. Rob gave me a courtesy call to check I was happy with everything before he sent the invoice. Great service.
19th February 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement of kitchen boiler, supporting pipework and removal of hot water tank I have no hesitation in highly recommending HGS Plumbing and Heating. They’ve done several domestic plumbing/heating jobs for me over the last few years, most recently in replacing my boiler in early January this year.
Rob and the team at HGS are always careful to understand your requirements and use their wealth of experience and expertise to suggest the best solution.
The engineers are always dependable, courteous and arrive when scheduled, the work is completed to the highest professional standard for a very fair price and the work area left clean afterwards.
I’ve found the level of customer service to be excellent throughout and you are regularly kept up to date with progress.
Rob and the team at HGS are always careful to understand your requirements and use their wealth of experience and expertise to suggest the best solution.
The engineers are always dependable, courteous and arrive when scheduled, the work is completed to the highest professional standard for a very fair price and the work area left clean afterwards.
I’ve found the level of customer service to be excellent throughout and you are regularly kept up to date with progress.
19th February 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Power flushing my radiators and diagnostic work on my boiler and final replacement of the boiler as it sadly could not be repaired.
All the work was completed in good time and the lads cleaned up so well I didn’t even know they had been there.
Once the guys from HGS started the flushing work it was good to be shown what they had managed to clear from the pipes. I could immediately see I d made the right decision to get this done.
Unfortunately my boiler pump was finished after trying to push water through all the sludge so that had to be replaced. It was freezing weather at the time and Rob and Mike made sure the replacement was installed and commissioned within a couple of days and I now have an efficient heating system.
To help with the unexpected cost of the new boiler the company agreed to phased payments over 6 months which has helped massively. Wouldn’t hesitate to recommend HGS to anyone in similar circumstances.
All the work was completed in good time and the lads cleaned up so well I didn’t even know they had been there.
Once the guys from HGS started the flushing work it was good to be shown what they had managed to clear from the pipes. I could immediately see I d made the right decision to get this done.
Unfortunately my boiler pump was finished after trying to push water through all the sludge so that had to be replaced. It was freezing weather at the time and Rob and Mike made sure the replacement was installed and commissioned within a couple of days and I now have an efficient heating system.
To help with the unexpected cost of the new boiler the company agreed to phased payments over 6 months which has helped massively. Wouldn’t hesitate to recommend HGS to anyone in similar circumstances.
3rd February 2020
Value of Products/Services or Work Performed: £1 - £1000
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HGS fixed my mum''s boiler and got her heating and hot water working again. I called HGS and explained that my mum had a very old back boiler that had broken down, leaving her with no heating or hot water. An engineer had a look at the system and called to say he thought he could fix it by replacing a part, but if that didn''t work he''d have to replace another part as well. He talked me through all of the costs so that there would be no nasty surprises. In the end the engineer was able to fix the system by replacing just one part and my mum now has heating and hot water.
29th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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My Baxi Combi boiler received a new Actuator and PCB/board following an illusive fault code, later it received a replacement water temp adjuster knob assembly for no additional charge. Initially when I called they listened and suggested that I email them a few details to save me an initial call out that I greatly appreciated. The fault code is an ambiguous one but they had the knowledge, experience and foresight to know with some confidence that replacing the PCB would most likely clear the fault code. They recommend replacing the Actuator whilst ''in there'' but it was completely my choice. I was booked in and the repair was completed on the day and the area left spotless. The boiler then was back to running perfectly. Unfortunately the temperature adjustment knob came off, which was no ones fault as the boiler is twelve years old however they inspected the boiler, ordered the necessary parts and installed them promptly and for free.
This is not a level of service I have ever experienced and I can''t recommend them enough. They were recommended to me and I have since recommend them to others. It is daunting using a company for the first time especially when it involves plumbing/heating but they genuinely cared and did everything they promised and then went beyond. They are polite and friendly, hard working and dutiful moreover good communicators who you can trust completely.
This is not a level of service I have ever experienced and I can''t recommend them enough. They were recommended to me and I have since recommend them to others. It is daunting using a company for the first time especially when it involves plumbing/heating but they genuinely cared and did everything they promised and then went beyond. They are polite and friendly, hard working and dutiful moreover good communicators who you can trust completely.
29th January 2020
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Replacement of leaking central heating pipe to radiator. Very helpful and arrived to carryout repair during proposed window on the day. A phone call 15-30 mins before arrival would be an added benefit but was not essential. All in all I would recommend HGS.
25th January 2020
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Combi Boiler Replacement From my initial phone call to request a quote for a new combi boiler - to installation took 4 working days. Rob and his colleagues couldn’t have done more to accommodate me. The communication throughout was extremely good, although my engineer unfortunately went off sick on the morning of installation, they rearranged things and it went ahead the next day. The engineer Danny who replaced my boiler was very professional, friendly and carried out his work thoroughly and left the area very tidy. The final bill was to estimate, and reasonable. I will certainly be using them from now on.
26th October 2019
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a problem with a cold water inlet valve in the tank and a resulting airlock very happy with the service and the advice received. Would definitely contact HGS again should we need to.
24th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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I contacted HGS to service gas boilers and appliances and provide Landlords Safety Certificates for properties which I own.
They gave me a very favourable quotation which I accepted and carried out everything which I required, including liaising with occupiers to arrange mutually convenient appointments.
I am delighted to have this opportunity to recommend HGS and I wish them well.
They gave me a very favourable quotation which I accepted and carried out everything which I required, including liaising with occupiers to arrange mutually convenient appointments.
I am delighted to have this opportunity to recommend HGS and I wish them well.
22nd October 2019
Value of Products/Services or Work Performed: £1 - £1000
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disconnect gas cooker suppy and cap off. very pleased with service from first contact to job completion.All staff were pleasant and helpful and I will be using this firm again.
17th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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replacing the fill valve in the toilette
replacing a flexi tap connector in the sink I have been using HGS Plumbing and Heating LTD for almost 5 years now. This is for boiler and general plumbing repairs at my property.
The company responds to my calls in a prompt manner. The repair is normally completed within a few days.
I found staff working for HGS to be approachable, very friendly and polite. When they visit your house, they treat it with respect and always leave their work place clean.
They have good working attitude and trying their best to complete the repair with minimal cost to the customer.
If there was something with the repair that I was not fully satisfied, they were always happy to pop in and adjust it according to my request.
I would fully recommend them to my friends and will continue using HGS in the future.
replacing a flexi tap connector in the sink I have been using HGS Plumbing and Heating LTD for almost 5 years now. This is for boiler and general plumbing repairs at my property.
The company responds to my calls in a prompt manner. The repair is normally completed within a few days.
I found staff working for HGS to be approachable, very friendly and polite. When they visit your house, they treat it with respect and always leave their work place clean.
They have good working attitude and trying their best to complete the repair with minimal cost to the customer.
If there was something with the repair that I was not fully satisfied, they were always happy to pop in and adjust it according to my request.
I would fully recommend them to my friends and will continue using HGS in the future.
14th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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I had leaky taps and a leak into the floor/ceiling. HGS have replaced the leaky taps and replaced worn plastic joints with longer-lived soldered joints. They have been quick, efficient and helpful. Thank you!
4th October 2019
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Two radiators removed and replaced with new vertical radiators.
Very pleased with the quality of the work carried out. Excellent customer service, very pleasant and super tidy. I would not hesitate to use again.
Very pleased with the quality of the work carried out. Excellent customer service, very pleasant and super tidy. I would not hesitate to use again.
1st August 2019
Value of Products/Services or Work Performed: £1 - £1000
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Washing machine fitted. Needed a washing machine fitted quickly, was booked in for the following day. Rob was friendly and efficient. The work was completed to a very high standard and the final price was actually less than quoted. Fantastic service, will definitely use again.
1st August 2019
Value of Products/Services or Work Performed: £1 - £1000
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Emergency repair to gas installation pipe work I needed a job done urgently and HGS responded quickly and in a professional manner. They were polite and helpful from the outset and the office staff went beyond the call of duty to solve my dilemma. I had caused damage to a customer’s gas pipe during a gardening job I was undertaking. HGS recognised that my reputation was at stake as well as understanding that my customer was vulnerable and needed the repair done asap. They saved my bacon and helped ensure my customer did not suffer any more than necessary. Mike in the office kept me updated with their progress which allowed me to continue working elsewhere. Lifesavers!
18th July 2019
Value of Products/Services or Work Performed: £1 - £1000
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Removal of broken kitchen tap and fitting of new Contacted HGS on a Friday morning hoping to get the kitchen tap sorted out same day and my call was answered promptly. They were very helpful and an estimate for the work was provided based on a photo I provided. They said they would do their best to fit the work in that day which they did.
The plumber was polite, efficient and tidy. The actual cost came in under the estimate.
The plumber was polite, efficient and tidy. The actual cost came in under the estimate.
12th July 2019
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Plumming to fix toilet.
I also have a regular boiler service.
Rob and his team at HGS Plummer are fantastic! Friendly, reliable and go above and beyond the normal service.
I also have a regular boiler service.
Rob and his team at HGS Plummer are fantastic! Friendly, reliable and go above and beyond the normal service.
9th July 2019
Value of Products/Services or Work Performed: £1 - £1000
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Attend leaking PRV from unvented hot water cylinder
- Recharge air bubble in Heatrae cylinder as required
- Test and leave in good order We discovered a problem with a leaking immersion heater just hours before we were due to go on holiday. HGS were recommended to us and the service was first rate. Both Rob on the phone handling my gabbled explanation of the problem and Matt who arrived withing the hour and got us sorted. Will not hesitate to use them again.
- Recharge air bubble in Heatrae cylinder as required
- Test and leave in good order We discovered a problem with a leaking immersion heater just hours before we were due to go on holiday. HGS were recommended to us and the service was first rate. Both Rob on the phone handling my gabbled explanation of the problem and Matt who arrived withing the hour and got us sorted. Will not hesitate to use them again.
6th June 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Recommission and power flush for repossessed property with 15 radiators needing to be cleaned. Really happy with the work undertaken by HGS, professional service with hardworking engineers. Would highly recommend.
21st May 2019
Value of Products/Services or Work Performed: £1 - £1000
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A full test for water leakage. HGS Plumbing & Heating have serviced my boiler for two years so when I received a letter from the water company ‘suggesting’ I had a water leak and were putting up my charges substantially I phoned Rob at HGS. He sent out Danny the same day and they conducted a full leakage test. No leaks were detected. He then consulted with his office and phoned Anglian Water, with my permission, on speakerphone and got them to explain their letter and their increased charges. They reduced the amount of their direct debit and said that the letter was misleading and if I sent them the invoice they would reimburse me. I could not have done this on my own as I have Acquired Brain Injury. HGS went above and beyond and I am very grateful to them.
6th April 2019
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Attend to disconnect gas cooker
- Cap gas supply as requested
- Carry out relevant safety checks and tightness test
- Leave in good order When I had an urgent need to disconnect and make safe a cooker HGS went out of their way to make sure an engineer was on site within 30 mins. Extremely helpful, fast, efficient and friendly service and was all resolved within an hour with easy payment over the phone. Thanks again for making such an effort to respond at such short notice!
- Cap gas supply as requested
- Carry out relevant safety checks and tightness test
- Leave in good order When I had an urgent need to disconnect and make safe a cooker HGS went out of their way to make sure an engineer was on site within 30 mins. Extremely helpful, fast, efficient and friendly service and was all resolved within an hour with easy payment over the phone. Thanks again for making such an effort to respond at such short notice!
20th March 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
Replaced water tank, replaced boiler, new radiators and various inspections We''ve had no end of issues with heating and plumbing which have caused no end of frustration. Rob and the team have solved every issue and given us excellent service with every step. They are prompt and efficient and well worth the 5* recommendation!
7th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Diagnosis of new boiler plate, part and fitting Very efficient diagnosis and repair of our boiler. Flexible and friendly and super speedy! Will definitely use again.
27th February 2019
Value of Products/Services or Work Performed: £1001 - £5000
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We had a new boiler fitted. From the first phone call to finishing fitting our new boiler, Rob and Co were very professional and helpful. Rob offered fantastic advice about our options and was great at quick and clear communication. Would definitely recommend!
23rd February 2019
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Replaced cold water supply tap to dishwasher which was leaking
Replaced faulty hot water supply tap and capped off
Checked pipework to ensure no leaks Excellent service and great communication
Replaced faulty hot water supply tap and capped off
Checked pipework to ensure no leaks Excellent service and great communication
1st February 2019
Review Comments
This company were called in to install a replacement hot tap in my kitchen. Prior to this the company was unknown to me. I am delighted to report how helpful and supportive everyone was. The task was not straightforward as the manufacturer of the tap sent the wrong item and a delay then ensued. However everyone I dealt with at HGS remained calm and reassuring.
Eventually all turned out well. Matt, the plumber was very polite, diligent and thorough, not leaving until he was certain the new fitting worked properly. Mike, my contact with the office, was unfailingly positive and encouraging. Appointments made were reliably kept and I was always contacted ahead of time to confirm availability.
I have no hesitation in recommending this company, and will certainly use them again myself if/when the need arises.
Finally, I would congratulate Rob Girling (Managing Director)on having a great team working for him.
P.Penny (Mrs)
Eventually all turned out well. Matt, the plumber was very polite, diligent and thorough, not leaving until he was certain the new fitting worked properly. Mike, my contact with the office, was unfailingly positive and encouraging. Appointments made were reliably kept and I was always contacted ahead of time to confirm availability.
I have no hesitation in recommending this company, and will certainly use them again myself if/when the need arises.
Finally, I would congratulate Rob Girling (Managing Director)on having a great team working for him.
P.Penny (Mrs)
29th January 2019
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Boiler repair. As someone that trains customer service for a living I can tell you that HGS provide the best example of customer experience that I have witnessed in a long time. First-rate customer care, extremely friendly and reliable. My boiler broke down leaving me with no hot water or heating. HGS did everything possible to ensure it was up and running again in no time. HGS will certainly get my business in the future. I cannot recommend this company highly enough.
4th January 2019
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I have been trying for a number of weeks to get an issue with a shower pump resolved at my elderly mother’s property. Eventually I turned to Trusted Trader and rang HGS.
I explained the situation to Rob and whilst maintaining my expectations that he may not be able to resolve the situation he nevertheless went to Mother’s the following day.
Fortunately the pump only needed re setting, which Rob was able to deal with, so job done!
Thank you Rob. My expectations were managed very well. Excellent communication and I felt Rob really cared.
I explained the situation to Rob and whilst maintaining my expectations that he may not be able to resolve the situation he nevertheless went to Mother’s the following day.
Fortunately the pump only needed re setting, which Rob was able to deal with, so job done!
Thank you Rob. My expectations were managed very well. Excellent communication and I felt Rob really cared.
23rd December 2018
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Connecting remote thermostat. We''ve used HGS for a number years, both for regular servicing and the odd emergency. Service is always polite, friendly, and efficient. They turn up when they say they are going to. Would recommend.
13th December 2018
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Boiler installation and power flush Brilliant service and very high standards! A genuine care to ensure we got the best solution, even if it costed less. No hard sell, just excellent customer service and brilliant expectation management on timelines!
5th December 2018
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Topped up water in boiler and explained how to do this ourselves in future. HGS supplied and fitted our gas combo boiler in 2016 and have maintained it since then. Recently we discovered we had no hot water or heating because the boiler water pressure had fallen after we bled the radiators. We tried to top up the water but could not do it. I phoned HGS at about 5pm, they couldn’t do anything immediately but said they would try to help in the morning. About 9am an engineer arrived and quickly fixed the problem. He also explained what we needed to do if it occurred again. I’m very pleased with the quick and helpful service.
20th November 2018
Value of Products/Services or Work Performed: £1 - £1000
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Supply and fit new external expansion vessel to heating system in loft space. Re-pipe safety discharge pipework to comply with current regulations. Carry out service and safety check to Worcester combination boiler as required. Test and leave in full working order.
Very nice guys. All helpful & professional, on phone and in person.
Will use this company from now on.
Very nice guys. All helpful & professional, on phone and in person.
Will use this company from now on.
12th November 2018
Value of Products/Services or Work Performed: £1 - £1000
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Electra shower replacement Great guys to deal with - fast efficient- very professional- highly recommended
9th November 2018
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Replaced siphon in lavatory. Fitted new basin mixer taps, connected water supply & tested all.
Plumbers arrived on time, worked quickly and left no mess. They are friendly and gave good advice and guidance, as I needed to replace old taps and wanted a mixer that fitted where two singles had been removed.
(They also service the boiler annually. I''m very happy with their work)
Plumbers arrived on time, worked quickly and left no mess. They are friendly and gave good advice and guidance, as I needed to replace old taps and wanted a mixer that fitted where two singles had been removed.
(They also service the boiler annually. I''m very happy with their work)
8th November 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Remove old combi boiler and supply and fit a new one. Having found my old boiler was uneconomical to repair(12 years old) - HGS advised me on a suitable replacement and discussed fully the various options available to me and answered all questions I had concerning the installation.
I decided on the replacement boiler and asked for work to be carried out. HGS were able to supply the boiler and begin installation the following day, completing the job the morning after.
I was kept informed throughout the whole process; when work would begin, what would be done and the full cost.
The engineer showed up on time, was polite, friendly and efficient. His work was of a high standard, he explained what he was doing and answered my questions. When he had finished he cleaned up and left the area tidy, then explained fully how to use the new boiler and completed the paperwork.
I would be pleased to recommend HGS to anybody needing similar work carried out. Good job - thanks guys!
I decided on the replacement boiler and asked for work to be carried out. HGS were able to supply the boiler and begin installation the following day, completing the job the morning after.
I was kept informed throughout the whole process; when work would begin, what would be done and the full cost.
The engineer showed up on time, was polite, friendly and efficient. His work was of a high standard, he explained what he was doing and answered my questions. When he had finished he cleaned up and left the area tidy, then explained fully how to use the new boiler and completed the paperwork.
I would be pleased to recommend HGS to anybody needing similar work carried out. Good job - thanks guys!
16th October 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Diagnosis of Faulty boiler and replacement of that boiler with a new unit. Would definitely use again, very professional and efficient service. Work was completed as quoted on time and of a very high standard. Good customer service and explained all charges etc before work started. They finished and left everything clean and tidy.
6th October 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Provide chemical power flush on domestic central heating system, replace valves etc. and annual boiler service We have used HGS for our last 3 annual boiler services and this year we also asked them to attend to two non-functioning radiators. After various procedures were carried out it was concluded that a full chemical power flush of the system was necessary. Throughout this work the engineer - Danny - was extremely thorough and courteous, constantly updating us on what he was doing. Similarly Rob in the office regularly phoned to update us on options available and their costs. We now have a system which is much more efficient and we cannot praise their work and level of customer service highly enough.
2nd October 2018
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Boiler repair, PCB replacement. Our boiler stopped working on Sunday 30/09/18, no display screen, I spoke to HGS on Monday morning, by Tuesday morning we had a new PCB fitted and boiler was up and running again.
Excellent service yet again (HGS installed our boiler 5 years ago) and will continue to use in the future.
Excellent service yet again (HGS installed our boiler 5 years ago) and will continue to use in the future.
5th September 2018
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service which brought up the expected fault I had been experiencing, which was the diverter valve and heat exchanger. Quoted between 330-415 plus vat depending on whether the heat exchanger needed replacing. I cannot recommend Mike and the team at HGS enough. They have been incredible, arrived when they said they would, work carried out in a very efficient manner, engineer very friendly (important when my wife is at home with our little baby), and within the amount they said it would be. Highly recommend these guys. So many bad gas engineers out there, i''ll definitely be using HGS again in the future
20th July 2018
Value of Products/Services or Work Performed: £1 - £1000
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New shower and dripping tap fixed The staff I spoke to or met were polite, professional and friendly. The job was scheduled within 4 days of my first contact. I also grateful that the old shower was taken away.
I was very satisfied and would recommend this company to others.
I was very satisfied and would recommend this company to others.
11th June 2018
Value of Products/Services or Work Performed: £1 - £1000
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Work was carried out so quickly after the initial phone call. The engineer completed the job within 1 hour. Our engineer Richard, was so helpful! Gave all the answers I had and explained what he was doing as he went along. He also offered additional advice free of charge! Would use HGS over and over again.
19th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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great job done by HGS, worker arrived on time, electric, gas and a bit of carpentry work, all completed quickly and properly, Cleared up after himself too. Thanks. great job done by HGS, worker arrived on time, electric, gas and a bit of carpentry work, all completed quickly and properly, Cleared up after himself too. Thanks.
26th November 2017
Value of Products/Services or Work Performed: £1 - £1000
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I had my combi boiler serviced and a new wireless controller and receiver fitted. The engineer showed up at the agreed time, was polite, friendly and kept me informed what he was doing. Once he identified the fault, he called his manager who spoke to me and told me the cost of the repair and explained the payment terms.
Work was completed within one hour and I was left with the boiler functioning correctly. An invoice was emailed to me one month later.
Great service and I will use HGS again when the boiler needs servicing or repair.
Work was completed within one hour and I was left with the boiler functioning correctly. An invoice was emailed to me one month later.
Great service and I will use HGS again when the boiler needs servicing or repair.
13th November 2017
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Gas boiler servicing I phoned to arrange a service of my boiler and from that very first phone call they were a pleasure to deal with. They even managed to get out to me later that same day as they’d had a cancellation even though it’s the busiest time of year for boiler servicing!
I’d recommend them to anyone.
I’d recommend them to anyone.
22nd October 2017
Value of Products/Services or Work Performed: £1 - £1000
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1.boiler service
2. replace faulty pump Our first experience was a couple of years ago in a rental property when our letting agents used HGS. The service was great, with friendly and efficient staff.
We have recently used them again for our own property, firstly for a standard boiler service and then again to fix a fault which materialised. Again, the service was great and charges reasonable we felt.
With the fault, they went above and beyond to help us and came out to us with the replacement part, to fit it the same morning we called - we had a newborn baby in the house and no heating or hot water so really appreciated this first class customer service!
2. replace faulty pump Our first experience was a couple of years ago in a rental property when our letting agents used HGS. The service was great, with friendly and efficient staff.
We have recently used them again for our own property, firstly for a standard boiler service and then again to fix a fault which materialised. Again, the service was great and charges reasonable we felt.
With the fault, they went above and beyond to help us and came out to us with the replacement part, to fit it the same morning we called - we had a newborn baby in the house and no heating or hot water so really appreciated this first class customer service!
28th September 2017
Value of Products/Services or Work Performed: £1 - £1000
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Replacing a broken shower with a new one Great experience with HGS - I had to re-schedule a couple of times (waiting for parts) and they were really helpful and accommodating. Good communications, arrived exactly when they said, work was carried out quickly and efficiently and to a high standard. All staff were friendly and helpful.
Highly recommended.
Highly recommended.
25th September 2017
Value of Products/Services or Work Performed: £1 - £1000
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Boiler fixed - had previously had no heating.
Friendly and professional service. Thanks
Friendly and professional service. Thanks
25th August 2017
Value of Products/Services or Work Performed: £1 - £1000
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Replacement of part for ball cock valve in cold water tank to cure loud noise on refilling. Washer replaced in kitchen tap. The work was done promptly and very successfully. Our loft is not easy to access and contains loose insulation material which is difficult to deal with but despite this the work was completed with great efficiency and good humour. I would thoroughly recommend this company.
20th July 2017
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Had all pipes changed upstairs, 2 radiators replaced and 1 radiator fitted, new pipes downstairs I had all pipes replaced upstairs (due to previous plumber putting wrong size in), 3 new radiators and new pipes downstairs, I have lived in this property for 4 years and had on and off heating in that time, HGS plumbing came and fixed the problem quick and professionally... I''ve been messed about for so long but these guys have finally resolved the problem! Billy was brilliant!! He was fab with the kids, he was tidy, swift and got the job done... no messing about! Couldn''t recommend these guys enough! 5* service
13th June 2017
Value of Products/Services or Work Performed: £1 - £1000
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A large new towel rail radiator in bathroom and a boiler service Always extremely prompt, efficient, friendly and helpful; offering lots of options, explaining the outcomes of each in detail. They are also keen not to cause any unnecessary expenses for you, which is much appreciated!
25th January 2017
Value of Products/Services or Work Performed: £1 - £1000
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Leaking valve on hot water cylinder I have used HGS probably 3 times in the last few years. I have never dealt with any firm that is so helpful, professional and customer-centred. The phone is answered promptly and politely. Every effort is made to get an engineer to the property as soon as possible. Even on the odd occasion when the phone is busy, the automated system tells you where you are in the queue instead of listening to the usual drivel of "your call is important to us.." which you know is not true and still leaves you hanging on wondering whether you will be connected in the next minute or two or in the next 6 hours.
The engineers are polite and friendy, they do an expert job and there is no mess. The firms charges are reasonable and competitive and importantly they deliver value to the customer.
If you don''t take any notice of this reference you have only yourself to blame.
The engineers are polite and friendy, they do an expert job and there is no mess. The firms charges are reasonable and competitive and importantly they deliver value to the customer.
If you don''t take any notice of this reference you have only yourself to blame.
6th January 2017
Value of Products/Services or Work Performed: £1 - £1000
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Heating system was tripping RCD due to fault Awesome, honest, reliable, fairly priced and saved my bacon when my pregnant wife was home alone with our 3yo toddler, due to me working away, and the heating decided to breakdown :-/ at short notice, the HGS engineer went above and beyond to get to my wife and sort out the problem, can''t thank you enough! :-) A*******
20th December 2016
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Plumbing repairs. Have also had boiler repairs and service done. Have had work done by HGS several times. They are always responsive, efficient, and get the job done properly. And they are friendly to boot!
I thoroughly recommend them.
I thoroughly recommend them.
22nd November 2016
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service and new mid position valve fitted. Very helpful and polite. Would definitely recommend HGS to my friends and family.
17th November 2016
Value of Products/Services or Work Performed: £1001 - £5000
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New boiler installation and re-piping gas supply. I can''t speak highly enough of these guys. Our boiler broke completely and they were the only company that made sure we didn''t have to wait a month without hot water and heating. The advice they gave us about the new boiler was very informative and helpful. When it came to installation, two engineers arrived promptly at 8am and started work immediately. Even when problems arose (old house, bad pipework) they solved the issue against the odds and got everything sorted by the end of the day. They were friendly and cleaned up after the work was complete. I''m really impressed with the new boiler, works like a dream, super efficient and actually heats the house properly! Thanks HGS - will recommend you to my friends.
1st November 2016
Value of Products/Services or Work Performed: £1 - £1000
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I had a leak in a kitchen pipe which was getting worse and after phoningHGS Plumbing and Heating they sent someone round in half a hour to stop the leak and then just 2 days later arranged to come and finish the work, speedy, friendly and very competitive price, will use this firm again and tell my friends to use them too so nice to talk to someone I had left messages on mobile of other plumbers and none got back to me they were friendly and explained everything to me will use them again
18th October 2016
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Replacement of combi boiler Very pleased with the time and effort taken in explaining the options and work involved before the job. Work was done all in a day - and was excellent!.
18th October 2016
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Gas boiler service and system repair very caring and responsive customer service; thanks.
11th October 2016
Value of Products/Services or Work Performed: £1 - £1000
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Boiler Service. I was very impressed with the engineer, he was very helpful. Over the years this company has done lots of work for me including a beautiful new bathroom and I''ve always been pleased with their work and aftercare. I can thoroughly recommend them.
7th October 2016
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Gas boiler service Many thanks for excellent service from booking to visit. Paul was very friendly and efficient. Would not hesitate to recommend HGS and will certainly be using for all Gas and plumbing needs going forward.
29th September 2016
Value of Products/Services or Work Performed: £1 - £1000
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Attended to faulty water heater. Pleasant and efficient workman. Arrived on time stated. Quick response to phone enquiry.
14th September 2016
Value of Products/Services or Work Performed: £1001 - £5000
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A service was booked for a gas boiler and fire but the fitter found a fault with the boiler that would have been more expensive to correct than installing a new one. A new boiler was fitted and the fire serviced. I contacted the firm as my son needed the gas appliances serviced before the sale of his flat. Although it was short notice Rob fitted the job in and kept me informed at each stage of the work. As I was not able to be at the flat for the second visit for the replacement boiler to be fitted I gave the key to Rob and was very impressed with the work done and how tidy and clean the flat had been left.
The office staff and the fitter were friendly, reassuring and professional and I would not hesitate to use them again or recommend them.
The office staff and the fitter were friendly, reassuring and professional and I would not hesitate to use them again or recommend them.
29th August 2016
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service, locating & repairing dripping overflow pipe. Service was, as I have come to expect excellent.
18th August 2016
Value of Products/Services or Work Performed: £1 - £1000
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Check out Gas Fire.
Courteous and informative
Courteous and informative
10th August 2016
Value of Products/Services or Work Performed: £1 - £1000
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Fitting of replacement stop cock to house Rob at HGS agreed a time and date for the work to to be undertaken as well as an estimate for the cost of the work. The guy who arrived was pleasant and cooperative; he ensured that I was happy with what he proposed to actually do before he did anything and was keen that I was content with his planned solution. He did the work well and left everything clean, tidy and working well.
When the bill arrived, it was precisely the same as the estimate which I had accepted in advance.
For me, this is a return to HGS as I have been pleased with their service in the past.
When the bill arrived, it was precisely the same as the estimate which I had accepted in advance.
For me, this is a return to HGS as I have been pleased with their service in the past.
2nd August 2016
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Gas safety certificate. Supply and fit a pressure relief valve. Excellent customer service, very friendly office staff who dealt with my enquiry swiftly and gave me advice and a likely cause of the leak outside. Would highly recommend Rob and his team.
1st August 2016
Value of Products/Services or Work Performed: £1 - £1000
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Emergency call out to determine why no hot water, leading to replacement of pump. We woke to find no hot water and I rang HGS as they had previously serviced the boiler. My call was answered promptly and an engineer visited within the hour. The problem was with the pump and as the engineer had a suitable replacement with him, this was installed and the system up and running again by 11am. The speed and efficiency of HGS is excellent.
1st August 2016
Value of Products/Services or Work Performed: £1 - £1000
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Gas Safety Certificate and boiler service at our tenanted property. Excellent service. Rob and his team worked with my tenant to carry out GSC. Boiler service, regularly kept in touch with myself and made tenant feel comparable enduring the property to carry out work. Well done, would recommend their service.
8th July 2016
Value of Products/Services or Work Performed: £1 - £1000
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fix leak coming from a pipe connected to the shower. I was very happy with the whole experience. on the initial contact they were very friendly and asked me lots of questions about the problem I had, that needed fixing. This meant that on the day of the repair they were fully prepared and could do it very quickly and with confidence that it was highly likely to be fully successful. They were also thorough with the explanation of the cost, the timing of the visit and the possible scenarios involved with the problem I had.
On the day itself,the repairman was also very friendly, speedy and explained what he was doing. they also found an extra problem I had and fixed this at the same time with no fuss and no hiking of the bill.
I was then rung up to find out if I was happy with the repair. Which is a nice touch. I would certainly recommend this firm based on the very good service I received. They seem to take the stress out of the situation and you have belief in them doing what they say they are going to do.
On the day itself,the repairman was also very friendly, speedy and explained what he was doing. they also found an extra problem I had and fixed this at the same time with no fuss and no hiking of the bill.
I was then rung up to find out if I was happy with the repair. Which is a nice touch. I would certainly recommend this firm based on the very good service I received. They seem to take the stress out of the situation and you have belief in them doing what they say they are going to do.
18th May 2016
Value of Products/Services or Work Performed: £1 - £1000
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Boiler fault needing a replacement PCB. Day 1: We had a boiler fault, I called Rob at HGS. He quickly gave a timescale to us, he sent an engineer out the next day, explaining to me that the call would have been sameday but he had a member of staff off sick, so he was a man down.
Next day: Craig (engineer) arrived within the window of time given, diagnosed the fault, we had a call back from Rob within the hour to give a price and a next day delivery on the part and revisit.
Day 3: We had the same engineer back to repair the boiler, Ieaving us with a working boiler!
We had a courtesy call from Rob to check all was okay within the hour, all very impressive.
I would not hesitate to recommend HGS for anyone looking for a speedy, honest and efficient service from a local company... their customer focus is premium.
Next day: Craig (engineer) arrived within the window of time given, diagnosed the fault, we had a call back from Rob within the hour to give a price and a next day delivery on the part and revisit.
Day 3: We had the same engineer back to repair the boiler, Ieaving us with a working boiler!
We had a courtesy call from Rob to check all was okay within the hour, all very impressive.
I would not hesitate to recommend HGS for anyone looking for a speedy, honest and efficient service from a local company... their customer focus is premium.
13th May 2016
Value of Products/Services or Work Performed: £1 - £1000
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Disconnect has fire and seal off pipe HGS came and disconnected an old has fire and blanked off the pipe. Great job done quickly and good price too. Highly recommended.
5th May 2016
Value of Products/Services or Work Performed: £1 - £1000
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Repair to central heating boiler When I contacted this firm and explained my problem they said they would phone back to give me an estimate for the work and how soon they could get to me.They phoned back within 30 minutes with a price and said the engineer would be with me within 3 hours.The engineer arrived in under 2 hours,examined the boiler,explained what was needed and fixed it within 30 minutes.Later that day I received an email invoice detailing the work carried out and the cost which was what I had been quoted earlier.I don''t think you can get better service than that.
25th April 2016
Value of Products/Services or Work Performed: £1 - £1000
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Leaking boiler.
Phoned one day to report problem as reported by my tenants.
HGS contacted the tenants to arrange a convenient time the following day.
I received the bill by email after the work was completed.
I paid by bacs straight away.
Problem solved, everyone happy.
As a landlord, I only use HGS, I know them, they know me.
I trust them to look after my properties in Norwich.
Phoned one day to report problem as reported by my tenants.
HGS contacted the tenants to arrange a convenient time the following day.
I received the bill by email after the work was completed.
I paid by bacs straight away.
Problem solved, everyone happy.
As a landlord, I only use HGS, I know them, they know me.
I trust them to look after my properties in Norwich.
12th February 2016
Value of Products/Services or Work Performed: £1 - £1000
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I called HGS after my boiler sprang a leak. Several other engineers had been unable to help me as they were too busy. Rob, the owner, managed to get me an engineer within the hour, which was amazing. The engineer asked for a picture message of the problem so he could bring the correct part. He fitted it straight away, the problem was fixed, no more leak.
Rob the manager was very polite and friendly on the phone and was able to get me an engineer within the hour despite their schedule being full. Andy who fitted it was armed with the correct part which he quickly applied.
Rob the manager was very polite and friendly on the phone and was able to get me an engineer within the hour despite their schedule being full. Andy who fitted it was armed with the correct part which he quickly applied.
10th February 2016
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Review Comments
Servicing of boiler Very happy with the standard of the work carried out. Engineer was polite, friendly and courteous. Work carried out quickly and efficiently. Would recommend this company.
28th January 2016
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Heating boiler, replacement thermal cupule We were very pleased with the service from HGS. From the initial phone call to the completion of the work every one we spoke to were very friendly and helpful. The replacement of a boiler part was carried out next day. The fitter who came was friendly, (carried on working while chatting) completed the work quickly and efficiently. Everything was left clean and tidy.
Would definitely use HGS again.
Would definitely use HGS again.
17th January 2016
Value of Products/Services or Work Performed: £1 - £1000
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HGS attended an emergency boiler programme failure at my sons house within 24 hours of a call and managed to fit it in between jobs, identified a motorized valve and wiring problem and had replacement parts on the van to complete a repair and test. They arrived when they said they would and the work was completed in a little over an hour. Excellent service. HGS attended an emergency boiler programme failure at my sons house within 24 hours of a call and managed to fit it in between jobs, identified a motorized valve and wiring problem and had replacement parts on the van to complete a repair and test. They arrived when they said they would and the work was completed in a little over an hour. Excellent service.
6th January 2016
Value of Products/Services or Work Performed: £1 - £1000
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Replacing water pumps on hot water system in a small hotel, at very short notice, on Christmas Eve 2015. Simply wonderful. A crucial hot water pump, enabling showers to work in all the ensuite bathrooms had been incorrectly installed by another firm. We faced the prospect of hotel guests having no hot water over Christmas. HGS agreed to come on 24 th. I managed to source the necessary pump in the morning, and Paul, highly experienced plumber and generally good egg from HGS, worked on during christmas Christmas Eve to ensure all was sorted. Service beyond the call of duty and reasonably priced. Highly recommended. Andy Neale (age 25).
22nd December 2015
Value of Products/Services or Work Performed: £1 - £1000
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Gas boiler repair. Repaired and tested within 30 minutes of arrival. Excellent service. Fantastic service! They helped us at short notice, and fixed our boiler within 30 minutes of arriving. Customer service was second to none! HIGHLY recommend.
8th December 2015
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Review Comments
Replacement of boiler valve. We had to go to hospital on the morning of the repair. We came back to working central heating and no mess – wonderful.
29th December 2014
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service, thermo valves on radiators to be replaced, anti corrosion additive. It was a pleasure, after being let down by our regular company, to find HGS to be upfront, honest and WYSWYG - what you see is what you get.
Sam - the engineer - was a pleasure to have in our home. Friendly and efficient and very professional. We had a boiler service drained system and new rad valves fitted upstairs.
Wish we had found HGS previously! Impressed also with follow up phone call to make sure we were happy with service and engineer. We were very happy.
Sam - the engineer - was a pleasure to have in our home. Friendly and efficient and very professional. We had a boiler service drained system and new rad valves fitted upstairs.
Wish we had found HGS previously! Impressed also with follow up phone call to make sure we were happy with service and engineer. We were very happy.
19th December 2014
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Annual boiler service and replacement of some theromstatic radiator valves It was a pleasure to have found HGS on Norfolk Trusted Traders as they were efficient, friendly and fair in all dealings. It was also a pleasure to have Sam in our home as the engineer assigned to our job. Despite us changing details of our requirements, everything went smoothly and HGS contacted us to ensure we were satisfied with their service. We were, and we will return. As we get older, we look for trustworthy traders. HGS was 100 % fitting the bill! This was all after being let down by our regular boiler servicing company.
24th September 2014
Value of Products/Services or Work Performed: £1 - £1000
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Installing new flush in toilet cisterns. I received an excellent service from this company. Very thoughtful and came back to finish job at no additional cost after problem with mains water. Thank you.
23rd August 2014
Value of Products/Services or Work Performed: £1 - £1000
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HGS were excellent!! From the service I received from the office to the engineer. They fully explained everything to me, ‘felt extremely looked after, ‘ felt that HGS really cared about me and my job would not hesitate to use again and highly recommend them.
13th January 2014
Value of Products/Services or Work Performed: £1 - £1000
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Install new oven and hob (gas) & disconnect old in accordance with gas safety regulations. HGS are excellent I work for a property lettings company and use them for gas & plumbing work recommending them to clients the communicate well attend quickly & always at appointed times. We use them for work on our own properties also.
10th January 2014
Value of Products/Services or Work Performed: £1 - £1000
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Replaced basin and taps. Very pleasant to deal with, responsive and arrived when promised. Only concern was an increase in the bill but did call to advise on this.
28th December 2013
Review Comments
Removing hand basin and replacing with new 2-tap one. Slight muddle over what time plumber would arrive, but his work was excellent, including something one a solution to the hot water pressure. I did certainly recommend him.
19th December 2013
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Excellent, friendly, efficient, good value, professional.