Marshall Gas Ltd

One to avoid!

My experience with Marshall Gas, from their recommendation of an unvented system to the installation, was both extremely stressful and profoundly disappointing.

From the outset their 2 installers displayed a total lack of professionalism. They failed to use protective coverings during their work, which led to carpet damage, including burn marks from soldering, and even left my front door wide open when they left on their breaks. When they left after installation I was beset with problems. There was constant pipe banging, taps became inoperative when others were in use, and the pipework leaving the cylinder was not installed the way I was told it would be done.

When I raised these concerns with Marshall Gas, they explained that complaints had also been raised by previous customers about these very installers, who they were now in the process of dismissing. This revelation was deeply concerning as I could not understand why installers with complaints against them had been assigned to my project.

I made continuous efforts to resolve the issues by working with representatives Steve and Jo. Although they initially responded with understanding and empathy, they were unwilling to rectify all the problems and my frustration continued to grow. Steve even advised that in his opinion the banging was the result of a loose pipe and I should pay for a plumber to find it and secure it! After months of little progresses Marshall Gas advised that if I remained dissatisfied, I should refer the matter to the Association of Plumbing and Heating Contractors (APHC) which I did. The independent assessor sent out by APHC found that essential water pressure checks had not been performed prior to the installation which was the reason for many of my issues and what I was left with was unsuitable for my house in its existing set up. They suggested a number of solutions and even including the removal of the system and going back to the original gravity fed system.

The APHC process dragged on for months with endless back-and-forth so finally I escalated the situation by filing a claim with my credit card company under Section 75 of the Consumer Credit Act. Unsurprisingly, after they had carried out their own investigation, they ruled in my favour and now after a year of stress I am able to arrange for another company to come and put right the issues Marshall Gas left me with.

While some may have had different experiences, mine has left me with serious reservations. I feel compelled to warn prospective customers to proceed with caution when considering Marshall Gas for their installation needs.

I’ve been using Marshall Gas for a few years now and have found booking appointments very easy. Great communication and flexibility throughout. Engineers are knowledgeable, tidy and work is always completed to a high standard. Would highly recommend!

Marshall Gas installed a new boiler when we moved into our house, and they’ve looked after it ever since. Their customer service has always been brilliant — friendly, professional, and really easy to deal with from start to finish.

I completely trust the advice they give and the work they do. It’s always carried out to a high standard, and they leave everything clean and tidy. You can tell they really care about doing a good job.

I wouldn’t go anywhere else now — they’ve been reliable from day one. I’d highly recommend them to anyone looking for a company they can trust.

The service & standard of work completed was perfect. So helpful & polite. Will definitely use them again.

Excellent work and customer service. Everything is done in an organised and clean manner. Very personable, trustworthy and respectful of your property. Of highest quality and would not use anyone else then marshall gas

Great reliable, professional service, will definitely use Marshall Gas again 😊

Very happy with team at Marshall Gas, and the quick install from order. My tenant is very happy….

I had problems with my combi boiler. The service I received was exceptional. Tailored to my needs, everything explained and they were very accessible, visited within 24 hrs when I was without heating or hot water. I ended up needing a new boiler and they provided me with lots of information and advice and various quotes. Top class service by friendly helpful staff who won't rip you off.

Marshall Gas are a locally run family business, and they respond in a timely manner to all enquiries. Their quality of work is first class, provided by a friendly and efficient team.

They went above and beyond for us we are so pleased with what they done, they where clean and so helpful

Marshall Gas have come to our rescue several times in regard to our boiler. The team are knowledgeable and professional. They always fulfill expectations and are there when they say they'll be. Highly recommend!

Staff were professional knowledgeable and helpful. The staff were respectful of house and left everything clean and tidy .Well done Marshall Gas I would thoroughly recommend using them.

I used Marshall Gas as an emergency call out to my tenants that were struggling to find a gas engineer. They were very quick at responding, worked out the issue very quickly and gave us the different options to the issue as it was still under warranty with the manufacturer so advised us that this would be the best route and more cost effective for us.
The tenant told me how impressed he was with the service and how nice Tex was and that he explained everything to him very well too.
I would always use and recommend Marshall Gas for all of our gas engineer repairs.

We have our boiler serviced every year, the work thats carried out is done quickly and efficiently.
When my husband broke our boiler one time, Steve did all he could and fixed the problem for us.
I would highly recommend Marshall Gas.

We had a service on our boiler and a few repairs made. Both engineers arrived on time and so polite. Cleaned up after both visits. Very happy with their work and would highly recommend to friends and family. Great customer service too.

Very approachable
Told us all our options
Give us a date that they were able to attend
Always up and honest and transparent for what we were buying
The job was done in perfection and any question the engineer knew what they were talking about And always happy to give us their knowledge
Very good heating system that is reliable ans we have never had any problems in the last few years since the heating system has been installed.
Very efficient

Excellent friendly service and a super quick response rate. Can't recommend highly enough!

Boiler was relocated. Expert advice and very neat and precise workmanship. Also had air conditioning unit fitted at a later date. Again received expert advice and neatly installed.

Super friendly, efficient and knowledgeable. Installed a new boiler and water tank and put new pipes and radiators in for us. Excellent job. Would highly recommend.

Marshall Gas carried out a new boiler install on our old house and a boiler reposition and new radiators in our new house. All work was carried out to super high standard, everything from booking the job to the work on the day was seamless.