In association with Suffolk County Council
Suffolk
Trusted Trader
Trading Standards Approved

Carl Wigg Autoservices

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 4.9 out of 5 based on 30 reviews and feedback
Trusted Trader since 2024

Carl Wigg Autoservices
Town Garage, Wollaston Rd
Lowestoft
NR32 2PD
01502 572711
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Business Information

Carl Wigg Auto Services is a local family owned and run business. We have an impeccable track record and over 30 years’ experience in the trade.

With an extensive amount of knowledge on all makes and models we are able to offer a diverse range of expertise. This includes anything from vehicle servicing and repairs to full diagnostic testing.

Using state of the art tools and computer systems we quickly and efficiently deal with any problem you may be experiencing with your vehicle.

Our ability to rapidly and safely diagnose any problem or potential threat to your vehicle is something we pride ourselves on. This method and approach to our work has a proven track record and leaves our customers with sound advice, peace of mind and more importantly, a great price for the work required.

You will have no nasty shocks when it comes to paying for your service; the price we quote is the price you pay. There will be no hidden extras or the use of technical jargon designed to confuse and worry you.

"Customer service, integrity and good old-fashioned honesty are what our foundations are built upon and are something our customers have been enjoying with every visit to our Garage."

Our aim is to provide a friendly and outstanding service with complete customer satisfaction.

We are dedicated to helping you keep your vehicle maintained to the highest possible standards, at the most competitive prices in town.

Visit our garage on Wollaston Road or give us a call on 01502 572 711

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Reviews and Feedback

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4.9 out of 5 based on 30 reviews.
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review stars review stars review stars review stars review stars   16th September 2024
Value of Products/Services or Work Performed: £1 - £1000
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Always have my private and work vehicles looked after and serviced by Carl Wigg Autoservices. Always a first class service, value for money and always get our work vehicles back on the road in very fast turnarounds.
review stars review stars review stars review stars review stars   10th September 2024
Value of Products/Services or Work Performed: £1 - £1000
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Always great service. Carl Wigg do their utmost to repair my car as a Driving Instructor. Best garage around.

review stars review stars review stars review stars review stars   6th September 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Have used Carl Wigg Autoservices for years. Would not go anywhere else. Always recommend to people, never been disappointed.

review stars review stars review stars review stars review stars   3rd September 2024
Value of Products/Services or Work Performed: £1 - £1000
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Reliable, trustworthy and efficient. I always use them.
review stars review stars review stars review stars review stars   3rd September 2024
Value of Products/Services or Work Performed: £1 - £1000
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Fixed and fitted items that were required for a failed MOT. Carl Wigg Auto Services have done an outstanding job on my car. I can see and feel the difference as the car runs smoothly. The staff are very friendly, highly recommend. Well done and thank you.
review stars review stars review stars review stars review stars   2nd September 2024
Value of Products/Services or Work Performed: £1 - £1000
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Quality from start to finish. wouldn't go anywhere else!

review stars review stars review stars review stars review stars   1st September 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Extensive repairs carried out on a 'new to me', second hand vehicle purchased from a dealer after my car was involved in a hit and run incident whilst parked up overnight which resulted in it being deemed not economically viable to repair.
For peace of mind, I took my newly purchased car to be checked over by my local mechanic who advised the car was not roadworthy, the main issues being brakes that were so badly worn all round, it would not pass an MOT and a significant oil leak.
Upon approaching the dealer I bought the car from about this I was informed I would have to submit a full diagnostic report (something confirmed by the Citizen's Advice Bureau in relation to the Consumer Rights Act 2015, as I had initially requested a full refund).
Having not been in this situation before, I googled for local diagnostic garages and came across Carl Wigg Autoservices and spoke with April Wigg.
April was extremely concerned when I relayed my story, and she discovered the car had had advisories for the brakes for the previous two MOTs! I was genuinely outraged that the other, large company could be selling vehicles that are not roadworthy. Furthermore, this was not the first time she had encountered this situation involving the other dealer and so she offered to take this upon herself to try to sort for me as she had a contact whom she could approach.
I was so appreciative, it was such a relief to have someone who I could discuss these issues with, and who listened. Furthermore, April acknowledged the injustice that I was experiencing and genuinely wanted to help.
April liaised with the other dealer and organised for them to undertake the extensive repairs, without me having to get involved which was a massive relief for me. Despite being fully booked up, the whole team at Carl Wigg Autoservices ensured my repairs were swiftly dealt with to ease further inconvenience.
Carl Wigg Auto Services deserve 6/5 in all aspects of your rating system. Completely professional, approachable, considerate and extremely trustworthy. I shall be recommending them to everyone and will be using them from now on. The service provided has exceeded my expectations and I am proud to submit this statement to validate their accreditation to your Trusted Trader scheme.
review stars review stars review stars review stars review stars   28th August 2024
Value of Products/Services or Work Performed: £1 - £1000
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Great quality service - always helpful, cheerful, efficient, competent service. Highly recommend - always use for repair problems/advice.

review stars review stars review stars review stars review stars   21st August 2024
Value of Products/Services or Work Performed: £1 - £1000
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Using Carl Wigg Autoservices has been the best decision I have made for MOTs, repairs and any problems I've had with my car.
Always very helpful, nothing too much trouble and always excellent service.
Would highly recommend.
review stars review stars review stars review stars review stars   19th August 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Completed timing chain replacement on my car. Speedy service and kept me
Updated throughout. Would highly recommend to anyone
review stars review stars review stars review stars review stars   14th August 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Had a few issues with my car and Carl Wiggs were perfect! Kept me updated and ensured all work that was needed was carried out quickly and correctly. Due to the cost, they even went out of their way to source aftermarket parts. Very happy! Will use again.
review stars review stars review stars review stars review stars   7th August 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Carl, April and Leon have done all of our cars for the past few years including MOT, Service and lately repairs to my sons first car. They are always professional and treat each of us like a valued customer and April will go out of her way to find out info on our behalf. Great service and lovely people that i would highly recommend.
review stars review stars review stars review stars   6th August 2024
Value of Products/Services or Work Performed: £1 - £1000
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First time user and pleased with the service received. Will definitely use again.

review stars review stars review stars review stars review stars   5th August 2024
Value of Products/Services or Work Performed: £1001 - £5000
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mot's and general maintenance repairs, plus a respray a few years back - very satisfactory!

I've used Carl Wigg services for quite a number of years now and am happy to continue to do so.

I am appreciative and more than satisfied with the help the entire team has given me.

It was my son who first directed me to take my car to Carls and I'm glad that I did.

review stars review stars review stars review stars review stars   5th August 2024
Value of Products/Services or Work Performed: £1 - £1000
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Top class workmanship. Always source fair priced parts and helpful advice always given.
Accommodating with appointments, friendly and efficient. Won’t go anywhere else !
review stars review stars review stars review stars review stars   5th August 2024
Value of Products/Services or Work Performed: £1 - £1000
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The customer service is excellent. Always making would could be a difficult situation easy. Willing to help, gets the job done well and quickly, reasonably priced as well. Would fully recommend if you want a friendly, reliable and helpful service
review stars review stars review stars review stars review stars   5th August 2024
Value of Products/Services or Work Performed: £1 - £1000
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CarlWigg Autoservices has gone above and beyond hehlping me with my car i bought faulty from a dealership, From initial contact they have offered great advice on dealing with not only the fault with the car, but the dealer i bought the car from.

My fight with the original dealer continues now even 6 months after the purchase, my last visit to CarlWigg i booked in for diagnostics for further evidence to my claim of the same fault reocurring, not only did they not accept any payment for this they also wrote me a report stating the fault is the same as they saw 4 months ago to help strenghten my case.

I have always had trust issues with garages and mechanics, i have been lied to in the past, overcharged, and dealt with generally uninterested so called proffesionals. CarlWigg is everything a local business should be, and will have my custom for years to come.
review stars review stars review stars review stars review stars   5th August 2024
Value of Products/Services or Work Performed: £1 - £1000
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I have had lots of work done by Carl
Never been let down always a very good job .
April is also amazing all in all a very good family garage . I would highly recommend them .
review stars review stars review stars review stars review stars   5th August 2024
Value of Products/Services or Work Performed: £25,000+
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I've been working with Carl Wigg Autoservices for quite some time now, and I can't recommend them highly enough. As someone who runs a used car business, it's crucial to have a trustworthy and skilled mechanic on hand, and Carl Wigg Autoservices has proven to be exactly that.

Whether it's routine maintenance, complex repairs, or just general advice, Carl and his team consistently deliver top-notch service. Their attention to detail, honesty, and commitment to getting the job done right the first time have made them an invaluable partner in my business.

They understand the importance of keeping vehicles in top condition, not just for my customers' safety, but also for the reputation of my business. I've had nothing but positive experiences with them, and I know I can always count on Carl Wigg Autoservices to keep my vehicles running smoothly.

If you're looking for a reliable, skilled, and customer-focused garage, look no further than Carl Wigg Autoservices. They truly go above and beyond!
review stars review stars review stars review stars review stars   5th August 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Turbo charger, oil pipe feed, oil filter, air filter, air box assembly, boost pipe, engine oil, all done in July 2024 on husband's van.
Have also taken my car there for yearly service.
April is extremely helpful and knowledgeable and Carl and the team have always done a good job over the years and we have never had any problems. My son in-law recommended Carl Wigg Auto Services to us about 4 years ago and we have been going there ever since.

review stars review stars review stars review stars review stars   5th August 2024
Value of Products/Services or Work Performed: £1001 - £5000
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I take work vehicles to Carl Wigg for Services, MOT's and repairs. We have been using them for a number of years now, and they are always friendly, honest, professional and reliable. Highly recommended.
review stars review stars review stars review stars review stars   5th August 2024
Value of Products/Services or Work Performed: £1001 - £5000
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I always use Carl Wigg. April and the team are fantastic and always go above and beyond! I certainly never have to go back for the same issue so the work is carried out to high standard and I find I cant get any better prices for such good quality either. They build a rapport with customers and i trust them fully. Thank-you
review stars review stars review stars review stars review stars   5th August 2024
Value of Products/Services or Work Performed: £1001 - £5000
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I have had lots of repairs and services and they are always honest and reliable. They are very good at what they do and I always hear good things about them. I wouldn't go anywhere else.
As a business owner time is always precious and they have always completed every job very quickly and efficiently so I can get back to work.

review stars review stars review stars review stars review stars   4th August 2024
Value of Products/Services or Work Performed: £1 - £1000
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Highly recommend this business. Their customer service is great and so friendly. The carl wigg team always find time for you and get the job done quickly and effectively. Cannot recommend enough.thanks so much
review stars review stars review stars review stars review stars   3rd August 2024
Value of Products/Services or Work Performed: £1 - £1000
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Soon as I called customer service was the upmost priority and very quick to rectify the problem
My back break light was smashed so had to get it replaced it was completed the same day
My experience was not at all stressful and the price was very reasonable I’d definitely be using and recommending Carl again
review stars review stars review stars review stars review stars   3rd August 2024
Value of Products/Services or Work Performed: £1 - £1000
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Recently had my car in for its mot, the service was good and professional and I have no complaints whatsoever. Thankyou to everyone who looked after me and my car during its checks.
review stars review stars review stars review stars review stars   3rd August 2024
Value of Products/Services or Work Performed: £1 - £1000
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Had numerous jobs done at Carl Wigg and the service is first rate.
Had a new steering rack fitted and they took the time to get the best prices for parts . .Highly recommend them as a trusted company
review stars review stars review stars review stars review stars   3rd August 2024
Value of Products/Services or Work Performed: £1 - £1000
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Been going to this garage for years.

They do everything for my vehicles which includes tyres, mechanical work to cosmetic bits. These guys do everything !!

They’ve always been competitive in their prices. April who manages the office is fantastic and will always makes sure I get the best value for money.

Carl and Leon have all the latest diagnostics equipment. They are super knowledgeable and experienced . I would not take my motorhome or car anywhere else.

Working for the local authority, I have to drive for my role and they make sure my car is done promptly to reduce any disruptions.

Even once when I broke down in Scotland in the motorhome, they were happy to help from afar!

They go above and beyond for their clients , I actually found these guys as they once helped my elderly grandmother who was stranded in town as her corsa wouldn’t start they recovered the car, they fixed it and took her back home with her shopping, since then I have found a wonderful garage!
review stars review stars review stars review stars review stars   3rd August 2024
Value of Products/Services or Work Performed: £1001 - £5000
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They replaced the drive shafts and put a new tyre (plus wheel alignment) on my Volvo V40. They worked hard to source the parts promptly and updated me regularly on progress. With the wheel alignment, I received a diagnostic report before and after the work was done. My car now drives like a dream. They were very friendly, helpful and worked quickly to get my car back on the road.
review stars review stars review stars review stars review stars   3rd August 2024
Value of Products/Services or Work Performed: £1 - £1000
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I’ve had my van serviced and the cam belt and inlet manifold done on my car and both jobs was done perfectly. Thank you