In association with Suffolk County Council
Suffolk
Trusted Trader
Trading Standards Approved

Olive Air Ltd

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 4.9 out of 5 based on 40 reviews and feedback
Trusted Trader since 2025

Olive Air Ltd
Unit 2 Beamish Hub, 4 Berwick Road
Ipswich
IP3 9RY
01473 928660
07877 512 906
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Business Information

Offering a Friendly, Knowledgeable and Reliable service to Domestic and Commercial customers throughout East Anglia. Olive Air Specialise in the service and repairs of all Heat Pumps, Air Conditioning & Refrigeration systems.

Get in touch with us NOW for help or advice with any of your Heating or Cooling needs.

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Reviews and Feedback

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4.9 out of 5 based on 40 reviews.
Order by:
review stars review stars review stars review stars review stars   15th September 2025
Value of Products/Services or Work Performed: £1 - £1000
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Very pleased
review stars review stars review stars review stars review stars   14th September 2025
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. The engineer was very polite and helpful, he did a good job.

review stars review stars review stars review stars review stars   13th September 2025
Value of Products/Services or Work Performed: £1 - £1000
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Service of air source heat pump.
The engineer was thorough and knowledgeable, and gave comprehensive answers to my questions.
Very happy to use again.

review stars review stars review stars review stars review stars   31st August 2025
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent company
Knowledgeable staff and very professional
review stars review stars review stars review stars review stars   24th August 2025
Value of Products/Services or Work Performed: £1001 - £5000
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Heat pump installed.
From my initial enquiry to the completed job I found this company to be friendly and accommodating. The installers did a great job and it was all done within 2 days. I was impressed by the thorough testing of the system and my tutorial on how to use it.
review stars review stars review stars review stars review stars   20th August 2025
Value of Products/Services or Work Performed: £1 - £1000
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My air source heat pump installation was serviced by a knowledgeable and friendly engineer. The engineer worked away unobtrusively and discussed his findings before leaving. Overall, very satisfied.
review stars review stars review stars review stars review stars   14th August 2025
Value of Products/Services or Work Performed: £1001 - £5000
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Installation of air con unit 2024, and first annual service 2025.

From the initial detailed discussion of the pros and cons of a wide variety of units, to delivery, installation, and follow-up instructions, Olive Air has been reassuringly exemplary.

Well done Olive Air; a truly refreshing experience in today's market place.
review stars review stars review stars review stars review stars   13th August 2025
Value of Products/Services or Work Performed: £1 - £1000
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Tom was great and knowledgeable. He came on the same day and spent a lot of time making sure he knew what the problem with our air source heat pump was, even checking in after his inital visit. The work carried out was excellent and we haven't had any problems since. We will definitely use Olive Air Ltd again.

review stars review stars review stars review stars review stars   13th August 2025
Value of Products/Services or Work Performed: £1001 - £5000
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We have now used Olive Air twice to install 3 AC units in total. Very professional from Joanna in Admin who keeps you well informed through the process. very quick to respond annd follow up on any points / issues etc. Install was undertaken on a weekend and the work was done with perfection and pride. Tom and his colleague were great at the work, informative and friendly.
review stars review stars review stars review stars review stars   12th August 2025
Value of Products/Services or Work Performed: £1 - £1000
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Quick clean and efficient and turned up on time. Well done

review stars review stars review stars review stars review stars   12th August 2025
Value of Products/Services or Work Performed: £1 - £1000
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I have used Olive Air for since moving into my property. Their service has been excellent. Always fast to respond to any queries. Their engineers are professional and knowledgable. Would recommend using this company
review stars review stars review stars review stars review stars   12th August 2025
Value of Products/Services or Work Performed: £1 - £1000
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Superb as usual!
review stars review stars review stars review stars review stars   12th August 2025
Value of Products/Services or Work Performed: £1 - £1000
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Brilliant work and friendly team. Very professional and very good value for money
review stars review stars review stars review stars review stars   12th August 2025
Value of Products/Services or Work Performed: £1001 - £5000
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Great prep work done in advance and very good service when they were here. System works well.
review stars review stars review stars review stars review stars   12th August 2025
Value of Products/Services or Work Performed: £1001 - £5000
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Olive Air fitted an air conditioner to my home office. The team were helpful and knowledgeable, and the work was done cleanly and quickly.

review stars review stars review stars review stars review stars   11th June 2025
Value of Products/Services or Work Performed: £1001 - £5000
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All work professional and friendly.

review stars review stars review stars review stars review stars   7th June 2025
Value of Products/Services or Work Performed: £1 - £1000
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Annual servicing of air source heat pump. Better price and quality of service than previous provider. Helpful and efficient.
review stars review stars review stars review stars review stars   6th June 2025
Value of Products/Services or Work Performed: £1 - £1000
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Tom and the Olive Air Team really know their subject and always provide excellent service
review stars review stars review stars review stars review stars   30th May 2025
Value of Products/Services or Work Performed: £1 - £1000
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ASHP service
review stars review stars review stars review stars review stars   20th May 2025
Value of Products/Services or Work Performed: £1 - £1000
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Annual Air Con Service. Cannot fault them. We had it installed 2 years ago by Olive Air. Very professional and fit their services around your preferred day and time
review stars review stars review stars review stars review stars   20th May 2025
Value of Products/Services or Work Performed: £1 - £1000
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Very & reliable good service. Annual maintenance of all our AC systems. Used them for several years . Highly recommend this company.

review stars review stars review stars review stars review stars   20th May 2025
Value of Products/Services or Work Performed: £1 - £1000
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Service all units of A/C. Quick, efficient and Tom was very polite.

review stars review stars review stars review stars review stars   20th May 2025
Value of Products/Services or Work Performed: £1 - £1000
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Olive Air maintain and service our air source heat pumps. I can't fault them. Always efficient, friendly and skilled. Their office administrator is super efficient. Very good value for money.
review stars review stars review stars review stars review stars   17th May 2025
Value of Products/Services or Work Performed: £1001 - £5000
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The company was punctual for their 2 visits and appeared to be very knowledgeable about the Nibe system. A thorough report was received and the work carried out efficiently. My system is now working properly, probably for the first time after the original installer’s poor set up of my system. Running costs appear dramatically lower.
review stars review stars review stars review stars review stars   17th May 2025
Value of Products/Services or Work Performed: £1 - £1000
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Maintenance service was carried out on my air con unit. Olive Air Ltd were absolutely brilliant. Extremely quick to come out and do the work. Tom was extremely friendly and polite; very thorough and diligent in his work.
Cannot recommend this firm highly enough. I would contact them again if any more work was required. Definitely 5 stars plus.

review stars review stars review stars review stars review stars   17th May 2025
Value of Products/Services or Work Performed: £1 - £1000
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Callout for a potential leak. Speedy response, thorough check over and full explanation. Knowledgeable engineer

review stars review stars review stars review stars review stars   16th May 2025
Value of Products/Services or Work Performed: £1 - £1000
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We use Olive Air for our regular annual servicing (air source heat pump system) and, recently, called on them to repair a leaking pipe joint and a faulty electric valve.
Job done well by Josh and with no issues whatsoever. Great service as usual.
Well done!

review stars review stars review stars review stars review stars   12th May 2025
Value of Products/Services or Work Performed: £1 - £1000
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We had a great experience with Olive Air. They were recommended by a friend. Communication from Joanna was brilliant, we received a detailed list of the work to be carried out and the price. The engineers, Josh and John, were very professional and polite. They were obviously very knowledgeable and competent. We will definitely be using them again in the future.
review stars review stars review stars review stars review stars   1st May 2025
Value of Products/Services or Work Performed: £5001 - £25,000
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Professional and efficient services, great customer service, wouldn't hesitate to use again.

review stars review stars review stars review stars review stars   14th April 2025
Value of Products/Services or Work Performed: £1 - £1000
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Very pleasant, professional people.
review stars review stars review stars review stars review stars   14th April 2025
Value of Products/Services or Work Performed: £1 - £1000
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Arrived on time carried out service curiously
review stars review stars review stars review stars review stars   7th April 2025
Value of Products/Services or Work Performed: £1 - £1000
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Second annual service from this company on my heat pump. They have been organised and thorough. Would happily recommend
review stars review stars review stars review stars review stars   7th April 2025
Value of Products/Services or Work Performed: £1 - £1000
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Annual service to my air source heat pump system. Annual reminder was e-mailed through in a timely manner. When the appointment was booked in, it was clearly stated all parts and pricing if anything needed doing. The engineer arrived on time on the date booked and was very pleasant and courteous throughout the appointment. He was mindful of the property and carried out the service in a timely fashion. Once he had completed the service he advised that everything was in order.

This is the second time I have used Olive Air; I was let down by the manufacturer of the system that I have and then had to source another provider. When I found Olive Air and saw they dealt with the system I have, my initial contact was replied to promptly and all costings were advised.

I have no hesitation in recommending Olive Air.

review stars review stars review stars review stars review stars   3rd April 2025
Value of Products/Services or Work Performed: £1 - £1000
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I moved into a house with an air source heatpump. Never had one so wanted it serviced and an explanation of how to use it !
Friendly knowledgeable service from start to finish.
review stars review stars review stars review stars review stars   11th February 2025
Value of Products/Services or Work Performed: £1 - £1000
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We first used Tom and Olive air a few years ago; Tom was even texting us later that evening with information regarding our air source heat pump.
Josh has been servicing our ASHP for the last 2 years, we are really pleased with the servicing.
review stars review stars review stars review stars review stars   10th February 2025
Value of Products/Services or Work Performed: £1001 - £5000
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Repair of my hot air pump. It took long time over several visits and I can only say that the treatment and care I received was outstanding.

I would recommend them to any one who requires a service or repair.
review stars review stars review stars review stars review stars   27th January 2025
Value of Products/Services or Work Performed: £1001 - £5000
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We needed a heating system for a large room. We decided to entrust Olive Air Ltd with an air-to-air install and our decision was greatly influenced by the customer reviews on their website. We were concerned about the lack of an agreed design plan. We had a very pleasant experience when dealing pre-contract with the administration team and this continued when the installation team were on site. Everyone worked hard throughout the project to deliver high customer satisfaction standards and the installation team used their various skills and considerable experience to advantage over long hours to ensure everything was right first time. There were no concerns about design planning and control and a personal visit to us from the managing director after the event to discuss our satisfaction levels was appreciated, was very valuable and mutually beneficial. A number of opprtunities for improvement were indentified, considered, discussed and several are now being adopted. A continuous improvement policy was established and is now being implemented. This business may be safely recommended to do a good job at fair value and, a huge bonus, they do it with enthusiasm.
review stars review stars review stars review stars review stars   27th January 2025
Value of Products/Services or Work Performed: £1001 - £5000
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Brilliant work, service and support. I’ve absolutely no issue in totally recommending these guys. I’ve had 2 Aircon units fitted and supplied and each time the OliveAir guys were superb!
review stars review stars review stars review stars review stars   27th January 2025
Value of Products/Services or Work Performed: £1001 - £5000
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We have had Olive Air service and replace a couple of components on our GSHP. Always provide quotes with detailed breakdown on what is needed. Quick response to emails. Professional service from start to finish. Highly recommend this company
review stars review stars review stars review stars review stars   27th January 2025
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service, unparrallelled customer service. Friendly and professional team. A pleasure to work with.