In association with Norfolk County Council
Norfolk Trusted Trader

R A Brown Heating Services Ltd

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 4.8 out of 5 based on 118 reviews and feedback
Trusted Trader since 2012

R A Brown Heating Services Ltd
A7-A8 Abbey Farm Commercial Park, Southwell Road Horsham St. Faith
Norwich
NR10 3JU
01603 898904
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Business Information

Our focus is simple: we want to be the best at what we do, and we want to reduce carbon emissions along the way.

We are an award winning company who is regularly recognised for our installations by industry leaders and our own customers.

We have been providing innovative heating solutions for people in Norfolk and North Suffolk for over 30 years.

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Reviews and Feedback

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4.8 out of 5 based on 118 reviews.
Order by:
review stars review stars   2nd December 2022
Value of Products/Services or Work Performed: £1 - £1000
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This company supplied and fitted a solar water system at my home. The cost was reasonable and the fitters polite and reliable, but problems with a fluid leak & loss of pressure arose immediately. Despite several call backs and attempts to stem the fluid leaks over a period of time, Brown's never managed to resolve the cause of the problem- just re-pressured the system. So, with the assistance of Trusted Trader Scheme, I called in another contractor who investigated and found an overtightened joint and damaged sealing O rings. These were replaced and the system re-charged. To date there is no sign of a leak and it is working properly. It is disappointing that Brown's did not properly attend to the problem, particularly as it was apparent which joint was leaking.
Moderator Response
The Solar system was installed in March 2018. We were called to address a small leak on the collector in June 2020 and carried out a repair.
We attended once more in in April 2022 to service the system and the customer refused to pay at this time. We only offer a 12 month warranty on our systems and unfortunately are not able to carry out maintenance on systems indefinitely, free of charge.
review stars review stars review stars review stars review stars   31st January 2022
Value of Products/Services or Work Performed: £1 - £1000
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Checking the settings and water pressure / flow rate in our underfloor heating system and correcting and faults if possible. The agreed appointment date was delayed by one day due to to staff sickness but I was phoned and given explanation. I was quite happy with this.

The engineer who came Dale was excellent, professional and competent. He fixed the problem we had been experiencing for the past 18 months within an hour. We are delighted with him and with R.A. Brown Heating Services.

review stars review stars review stars review stars review stars   9th November 2021
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Routine annual service.
An outstanding service man, polite, helpful, and highly skilled first-class. The engineer was the best I've ever seen. Prepared tools planned work needed, asked for any issues, and set about repairing problems.
Thermostats new work, heat pump operates on cheap electricity, all radiators bled, heat pump cleaned and all screws now tight, temp adjusted 2°C downwards ever seen as possible before noon. Floor now working too and first-class service

review stars review stars review stars review stars review stars   2nd November 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Installation of water softner in my home. Alan arrived on time and completed the installation as arranged. He answered all my questions and left my kitchen in a clean, tidy state

Good job!

review stars review stars review stars review stars review stars   15th October 2020
Value of Products/Services or Work Performed: £1 - £1000
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Service heating system. 1st class service

review stars review stars review stars review stars review stars   17th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Air source heat pump annual service Excellent service.

review stars review stars review stars review stars review stars   3rd April 2019
Value of Products/Services or Work Performed: £1 - £1000
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Service

review stars review stars review stars review stars review stars   1st April 2019
Value of Products/Services or Work Performed: £1 - £1000
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Service on air source heat pump. Everything was carried out I.A.W service procedure. I did ask the engineers if they could alter the water pressure (hot tap) however this was not resolved.

review stars review stars review stars review stars review stars   14th June 2018
Value of Products/Services or Work Performed: £1001 - £5000
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New boiler installation. A seamless service from quotation to installation. Alan and Lutte were polite neat and tidy worked very hard and efficiently. I have no hesitation in recommending R A Brown in the future.

review stars review stars review stars review stars review stars   20th March 2018
Value of Products/Services or Work Performed: £1 - £1000
Review Comments
Service Gas boiler. As usual polite, clean and very efficient. Turns up on time always.
Wouldn't go anywhere else.

review stars review stars review stars review stars review stars   14th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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System service.
Flush trough.
Ground source.
Add Brine.

review stars review stars review stars review stars review stars   1st December 2017
Value of Products/Services or Work Performed: £1 - £1000
Review Comments
Heat pump service. Work conducted and completed to my complete satisfaction. Excellent workman.

review stars review stars review stars review stars review stars   28th November 2017
Value of Products/Services or Work Performed: £1 - £1000
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Service heat pump A very efficient service.

review stars review stars review stars review stars review stars   28th November 2017
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. We were pleased to see Alan, as he serviced our boiler several times. We missed him last year.

review stars review stars review stars review stars review stars   28th November 2017
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service Always a prompt, reliable service.

review stars review stars review stars review stars review stars   27th October 2017
Value of Products/Services or Work Performed: £1 - £1000
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Annual service to domestic boiler / heating system. Completely satisfied with service. A good inspection and efficient job. Very pleased with all aspects.

review stars review stars review stars review stars review stars   15th September 2017
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Service air source heat pump. The heat pump was serviced but I have no idea what was actually done seems expensive if all that was done was cleaning fitters! more detail would be useful.

review stars review stars review stars review stars review stars   29th August 2017
Value of Products/Services or Work Performed: £1 - £1000
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Repair to leak on concealed cistern. Quick, efficient, pleasant, tidy.

review stars review stars review stars review stars review stars   29th August 2017
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service.

review stars review stars review stars review stars review stars   28th June 2017
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Prompt and efficient.

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