Aylsham Computers

Exceptional customer service, extremely polite, very knowledgeable and extremely helpful

Would recommend Alysham computers to anyone with any information technology issues as they are very very good at what they do.

All of our networking issues were resolved extremely quickly diligently in an extremely professional manner.

I had problems with my iMac (running slow). The lovely gentleman in the shop advised I needed a SSD upgrade. Since then it’s been running brilliantly!

Send/receive error with Microsoft Outlook.

This had been intermittent and fixable by switching off and restarting, but then started to happen every time and restarting did not clear it.

The error message was always "synchronising authorised folders"
(Not certain about the word "Authorised", could have been "Assigned").
Aylsham Computers used an Outlook repair package and said that the fault was fixed.

BT also checked on line then attended at my home and said there was a line problem which they said they had fixed.

The fault is still occurring very intermittently but at a level we have decided to live with at the moment.

This is the problem most times we have a computer fault, it never seems to be fixable by one person, and as the relatively unskilled user I have no idea of what has actually happened.

Both companies and their staff were very helpful and friendly but the whole process leaves a feeling of frustration.

01/03/2022
Clone to new TVME provided.. Test As ever, prompt friendly service from Aylsham Computers.
Computer experts rescuing a computer-stupid customer.

Installation of graphics card, purchase and installation of cooling system. I’ve been using Aylsham Computers for years and am a returning customer because they have good customer service, and get the job done quickly and professionally. This time was no different, I’m sure I’ll be back again next time I need work done.

New solid state hard drive to revitalise a windows 10 desktop. I got a very clear description of how to get the solution I wanted and the work was done within a couple of days. The computer is now excellent.

I wanted my computer ''debugging'' after scammers froze my computer and duped me into buying fake security products in a malware (?) attack. The staff were friendley and helpful and the service provided was very quick, effective and reasonably priced.

I needed a new fan fitted in my laptop,
I was quoted a good price. Friendly, honest and reliable, I got my laptop on the day promised.

Diagnose and Fit new Hardrive 3 Days. All my my information Docs etc was transferred over safely and retained. Josh and the other’s engaged with me in the process. Makes a difference when one’s IT skills in an older person are not so advanced. Selling IT products is one thing, Engaging with the Customer to create understanding is quite another. Thank You

change out of hardrive on imac computer very please with the outcome , was kept informed of progress and completion

Sorting out power supply to laptop Used them before and they were reliable. Will use them again if I need to.

screen was flikering on my computer. I asked for a diagnosis of the problem and an estimate of the cost of repair. I was not contacted with an estimate but informed that my computer was repaired and was given a bill for 66% of the cost of a new comparable computer. They quoted me a cost range for inspecting and diagnosing the problem with the computer and promised to inform me of the findings before going ahead with any further repairs. As this was quite an old computer i was quite happy to have to replace it after having paid for the diagnosis if it was going to cost an uneconomical ammount to repair. They did not contact me with the results of their diagnosis ( which was not apparently to hard to come to a conclusion on),but went ahead with the repair without my permission and then I had to contact them to to what the conclusion was , to be told my computer was ready for collection.I was suprised at the size of the bill as I would not have had the repair performed If I had known.It was not worth an argument at the time but I was amazed at the difference between what they said they would do and what they actually did.I will not be using them again and I will recommend that non of my friends or aquaintances do not use them either. Extremely dissatisfied customer as the computer is showing its age in other ways now.

Service and repair of my computer on several occasions over the past few years First class staff and service .. would have no other - always reliable

analyzing computer problem and replacing hard drive Very helpful for an emergency situation working from home.

Hard drive fitted to two very slow running computers We have used Aylsham Computers several times for both our business and personal computers when they have needed repair.

The staff are always extremely polite, professional and fast.

They managed to bring my old PC back to life and recover some important files on it.

Most recently they replaced the hard drives on two of our business computers. One was repaired the same day and the other was ready the very next day.

When you rely on your computers like we do, we can''t be without them for long.

Great service Aylsham Computers - we wouldn''t use anyone else!

Best regards

Mike Ashwell

Caravan Accessory Shop Ltd
Cromer & West Runton.

A very good local business very helpful,know there stuff would recommend.

Repair to screen and update to Windows 10. Good service

Supplied new computer and uploaded data from old device. Aylsham computers were extremely easy to deal with and they were very knowledgeable. All the work was done expertly the same day, excellent. I would definitely return to them if I need any further technical work done.

Replaced failed SSD in MacBook Pro Identified and fixed the problem quickly and professionally - my computer now works again, thank you!

Replaced old hard drive with new SSD one, and transferred files to the new one I was happy with the work carried out and what was fully explained at the time of the initial commitment.